File Transfer Protocol (FTP) is a way to move files from your computer to your hosting account and vice versa. To use FTP, you'll need an FTP client. There are many different clients you can use, but we recommend FileZilla.

Note: Our hosting accounts only support passive FTP. This setting is present in most FTP clients and website design software that support publishing with FTP.

In addition, our legacy shared cPanel hosting accounts support only secure connections. These use ftp over ssh (sftp) or ftp with TLS (ftps). If you attempt to connect using plain, unencrypted ftp, you'll get an error message. To use sftp, you'll have to enable shell access in your cPanel account. To connect with ftp, get your IP address from http://www.ip.me.uk and ask us to whitelist it. You can then connect.