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When will you suspend my server for non payment?

Updated Oct 31st, 2017 at 13:11 GMT

We will always email you invoices 3 weeks ahead of time to give you plenty of time to pay for invoices. Should you be unable to pay the invoice on time you will receive another email to notify you that the invoice is overdue. Should the invoice still remain unpaid after this we would then contact you directly just to bring this to your attention.

As we do not have a collections department, and as we need to pay all associated software license fees etc. we do need payment to be made on time in order for us to be able to continue to provide you with a smooth and seamless service.

Please note that as part of our terms and conditions we are well within our rights to suspend any overdue customers dedicated or virtual servers if their outstanding invoices remain unpaid.