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How long does it take to get a response from support?

Updated Oct 31st, 2017 at 11:18 GMT

Our ticket support is currently active 24/7 and our phone lines are open 7am-midnight both 365 days a year.

We will always respond as soon as we can, our average ticket response time is well under an hour and we will ensure that all tickets are replied to within 24 hours.

All ticket submissions will receive an automatic email confirming that the ticket has been received successfully and the assigned ticket reference. Logging into your my.Tsohost.com account before you create a new ticket allows us to automatically confirm your identity and respond to your query faster.