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Why are some of my domains not eligible for EMAIL_PE?

Updated Sep 14th at 15:13 BST

As you set up your EMAIL_PE account, you might see some domains listed as not eligible or grayed out in your Tso Client Area: - Services - My Services - Select the service in question. This is because you can only have one type of email account for each domain.

For example, you'll get an error message if you try to set up a EMAIL_PE account with a domain that's already used by EMAIL_O365.

The following can't be transferred to any other platforms:

However, EMAIL_WS can be transferred to EMAIL_O365.