Tsohost Help Centre

Table of Contents

My website isn't displaying

Updated Apr 6th at 15:10 BST

There are many reasons why your website isn't displaying, and none of them are good. Here are a few things you can check.

Note: If you're having problems with a WordPress website, Troubleshooting WordPress is the best place to start.

Make sure your billing is up-to-date and that your domain hasn't expired: This isn't a problem for brand-new domains and websites, but sometimes if you're super busy existing domains and sites can lapse before you know it. Go to your TsoHost Client Area from here: https://my.tsohost.com/clientarea.php Go to Billing - My Invoices to make sure your payments are up-to-date and your domains are still active. Note: All domains have their auto-renew enabled, which will generate an invoice 30 days prior to the due date.

Refresh your Web browser: Occasionally you might need to clear the web browser cache to see your website:

Chrome or Internet Explorer: press CTRL + F5

Firefox: press CTRL + R

Safari: press Command + Option + R

Make sure your DNS is pointed correctly: If your domain is registered with TsoHost and it is using our nameservers, we can update your DNS records when you set up your account and this shouldn't be an issue. But if your domain name is registered somewhere else, make sure that you're using the right nameservers to point your domain name to the website.

Make sure your website files are in the right directory: If you have uploaded your website files to the wrong directory, you'll definitely have problems viewing the site. The name of the correct directory for your files is:

Linux Hosting with cPanel: /public_html for your primary domain. For a subdomain or addon domain, here's how to find the root directory.