If you ever forget your password, a password reset email can be sent to your recovery email address.

If this is a new account, add a recovery email when you sign in to Webmail for the first time. If you’ve already set up your account, add or update your recovery email in the Email & Office Dashboard.

New account: Add your recovery email from Webmail #

1. If you just created your email account, select Email on the Web and Sign In. (If you closed the browser, go to Webmail.)
   
2. Sign in with your email address and password.
3. Enter your Recovery email and select Save & Continue.
   
4. Choose your Timezone and select Save. Your inbox will open.
   

You've successfully secured your email account with a recovery password and signed in to Webmail. You can reset your password as needed.

Existing account: Add your recovery email from Dashboard #

1. Sign in to your Tso Client Area page and navigate to Services -> My Services page.
2. Click On Services -> My Services -> select the service in question.
3. Select Manage next to your Professional Email account.
4. Next to Account information, select Edit.
5. Enter your Recovery Email.
6. Select Save.