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Add a recovery email address

Updated Sep 13th at 15:57 BST

If you ever forget your password, a password reset email can be sent to your recovery email address.

If this is a new account, add a recovery email when you sign in to Webmail for the first time. If you’ve already set up your account, add or update your recovery email in the Email & Office DashboardEmail & Office Dashboard.

New account: Add your recovery email from Webmail #

  1. If you just created your email account, select Email on the Web and Sign In. (If you closed the browser, go to WebmailWebmail.)
    Sign in to launch personal webmail
  2. Sign in with your email address and password.
  3. Enter your Recovery email and select Save & Continue.
    Enter recovery email and save
  4. Choose your Timezone and select Save. Your inbox will open.
    Select Timezone and click Save

You've successfully secured your email account with a recovery password and signed in to Webmail. You can reset your password as needed.

Existing account: Add your recovery email from Dashboard #

  1. Sign in to your Tso Client Area page and navigate to Services -> My Services page.
  2. Click On Services -> My Services -> select the service in question.
  3. Select Manage next to your EMAIL_PE account.
  4. Next to Account information, select Edit.
  5. Enter your Recovery Email.
  6. Select Save.
    Save recovery email