tsoHost Help Centre

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Account Recovery

Updated May 29th, 2023 at 16:22 BST

In case of lost access to an account, you will need to contact us via our live chat support channel and a ticket will be opened where you will be requested to provide details identifying the account you wish to recover alongside proof of ownership.

tsoHost will request specific documents proving ownership depending on the type of entity listed under the account and the circumstances of the request. Provided information must match the one listed under the account. Our dedicated team will review the documents in a timely manner and get back to you as soon as possible. We may require a government issued ID to make sure that you're the account owner, so we can keep your account safe from any fraudulent takeover attempts. Rest assured that the information you send is protected and isn’t used beyond the need to verify your account ownership.