Tsohost Help Centre

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GDPR FAQs

Updated May 15th at 17:10 BST

With GDPR being an integral part of the way we handle personal information within the EU we have created this FAQ as part of our preparation. We hope it would answer most of your questions and are always available to address any other ones you might have.

Will my site/business be compliant if hosted with you? #

We cannot guarantee that your website will be compliant, as it would depend on the steps you have taken to ensure that.

Where is our data stored? #

Our main datacenter is in Slough (UK) and has:

All of our Shared Cloud Hosting servers. The majority of our VPSs & Dedicated Servers. All of our customer’s details. Our Microsoft Exchange mailboxes.

We do have a couple of servers outside of the EU. All of the customers whose data is located there have requested so. If you haven’t then your data is stored in our UK location.

Our Standard SSLs are issued by Starfield Technologies. Their GDPR policy can be viewed here. All of our other SSLs are issued by Trustwave – click here to review their privacy statement.

Does a website need an SSL to be GDPR compliant? #

Should a website have any of the below, they would require an SSL to be fully compliant, however, that is the customer's responsibility and we can only make recommendations. Contact Forms Area for logging in Subscription forms Order Processing

How physically secure are your data centres? #

By having our own data centres, we have built in a secure network infrastructure and do not rely on third-party solution. Our data centres are staffed 24 hours a day every day of the year, with ultra-strict access control, extensive CCTV coverage, and online firewall protection.

What are you doing to ensure Tsohost will be compliant? #

We welcome the changes as another step towards maintaining the privacy of our customers, and are working on different new features which will provide you the option to control a lot of the aspects of the data you have with us, including cookies, contact preferences and personal data export and deletion. We store data as needed to manage and run your account, including for accounting, product configuration, and other reasons. We will be making public our full GDPR information and Privacy Policy closer to the launch date (25th of May 2018)