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Table of Contents
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Getting Started
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How do I add my domain to my cPanel hosting package?
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How do I point my domain to hosting I have elsewhere?
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General Information - PHP
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First Steps
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How do I log in to my website control panel?
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Linking domain and hosting
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Installing WordPress on the Cloud
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Pointing an external domain to your hosting
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Transferring in a domain name
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Concepts and Glossary
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What am I getting in return for my money?
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What is Web Hosting?
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What is a Domain Name?
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Concierge Service
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What is the concierge service?
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Are you trying to sell me something?
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What can you do for me?
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What is the easiest way to get in touch with the concierge team?
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Emails
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How to back-up your emails from Outlook
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Creating a new mailbox on the Cloud
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Using external email
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Email Settings - Step By Step - Guides
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Windows
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Microsoft Outlook 2002
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Microsoft Outlook 2007
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Microsoft Outlook 2010
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Microsoft Outlook 2013
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Microsoft Outlook 2016
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Windows Live Mail
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Windows 8 Mail App
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Windows 10 Mail App
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Thunderbird Windows
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Outlook.com
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Gmail.com
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Mac
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Apple Mail
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Mac Mail (OS X El Capitan)
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Mac Mail (OS X Yosemite)
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Mac Mail (macOS Sierra)
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Outlook 2011 For Mac
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Outlook 2016 For Mac
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Thunderbird Mac
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Outlook.com
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Gmail.com
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Mobile
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Apple Devices
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Android Devices
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Windows 10 Mail App
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Blackberry
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Support
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What help can I have to get started?
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What support can I get?
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Cloud Web Hosting
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Hosting General
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How do your cPanel and Cloud Web Hosting packages differ?
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Do I need any knowledge of servers to get a hosting package?
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How to install WordPress on the Cloud
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How do I reset my Cloud control panel password?
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Which hosting type should I use?
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What is Hybrid Hosting?
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Site Management
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Cloud scripting
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How to upgrade your websites PHP version on the Cloud?
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Installing Drush on Cloud Hosting
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How to connect through SSH
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An introduction to Mod_rewrite
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Can I run an SVN, GIT or CVS repository on the Cloud?
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Serving .aspx and .asp files from Linux hosting type
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Why does an 'Internal Server Error 500' occur?
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How to send mail from scripts
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PHP
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How to make .htm and .html files execute as PHP
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How to run PHP scripts with a different file extension
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PHP in Cron
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An Introduction to Custom PHP.ini
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Databases
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Remotely Accessing your MySQL/MSSQL Database on the Cloud
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There are no databases listed in phpMyAdmin, why?
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What version of MSSQL do you run?
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Domain & DNS on the Cloud
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What nameservers do I use for the Cloud?
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How to add srv records to the Cloud and cPanel?
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How to add a WildCard redirection on the Cloud?
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How to setup a 301 redirect
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Email
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How to add a "catch-all mailbox"
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What is the difference between IMAP and POP?
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What webmail clients are available on the Cloud?
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How do I migrate emails manually on the Cloud?
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Setting up an Email account on iPhone or iPad
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Creating Local Mailboxes in Mac Mail
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SMTP Overview
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What is email authentication?
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Certificate mismatch error
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How to send email using classic ASP
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Sending emails on port 25
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My emails are disappearing, why?
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How do I setup an email forwarder with multiple recipients?
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How to setup email piping on the Cloud
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Setting Up Emails on Mac Mail - Cloud
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Setting Up Email In Mac Mail - cPanel
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Setting Up Emails In Outlook - Cloud
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Setting Up Emails In Outlook - cPanel
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File Management
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Should I take backups myself?
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Where are your backups stored?
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A Guide to Filezilla
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Editing files within FileZilla
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What is FTP?
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How do I create an FTP Account?
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I'm having issues connecting to FTP, help?
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I'm unable to login to FTP, why?
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How to add an FTP account for Subdomains
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Restoring Files Backup - Cloud Hosting
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Restoring a database - Cloud Hosting
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Software Installation
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How to install WordPress on the Cloud
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Advanced
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What is CloudFlare?
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How to render HTML into PDF
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What is a Content Delivery Network (CDN?
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Sales Questions
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How many dedicated IP addresses can I get?
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What time is your support open until?
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Pre Sales FAQs
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What happens if I hit my bandwidth limit on Cloud Hosting?
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How quick will my Cloud Web Hosting be?
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How long does it take to set up a Cloud Web Hosting package?
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Do I need Windows or Linux Hosting?
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Can you move my website from my existing provider?
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Can I upgrade and downgrade my Cloud Web Hosting package?
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Can I buy Cloud Web Hosting without a domain name?
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Legacy Cloud Plans - Allowances
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Dedicated Servers
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Which versions of Windows can I have on my Dedicated Server
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Where are your Dedicated Servers located?
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When will you suspend my server for non payment?
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How many Dedicated Servers do you run?
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How can I restart services on my Dedicated Server?
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Can I have root access on my managed server?
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Do I need to tell you if my server is down?
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Virtual Servers
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How long does it take to set up a VPS?
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Can I upgrade my VPS?
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Can I move my VPS from another provider to Tsohost?
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Why choose a Tsohost VPS?
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What’s the difference between a Dedicated Server and a VPS?
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What is a Managed VPS?
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Is a Managed VPS suitable for me?
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How much usable space will my server have?
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Pre Sales FAQs
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What are the benefits of a Dedicated Server?
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How long does it take to set up a Dedicated Server?
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Domain Names
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When can I register an expired domain name?
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FAQs
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General
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Can I have email with just a domain name?
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What is a WHOIS lookup?
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Domain Extensions
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Why are there so many domain extensions
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What is a ccTLD?
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What is a gTLD?
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What is a domain extension?
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Registries, Registrars & Registrants
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Are you ICANN accredited?
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Why would ICANN suspend my domain?
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Who are Nominet?
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What is the difference between a registry, a registrar and a registrant?
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What is a registrant?
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What is a registrar?
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What is a registry?
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Who is ICANN?
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Who are CentralNic?
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DNS
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What are CNAME records?
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What is an "A" record?
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What are Nameservers?
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Can you explain how your DNS Cluster works?
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Registrations
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General
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What does clientHold mean? / Why is the domains suspended?
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Someone else's domain expires soon. Can I grab it once it expires?
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.UK domains
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Do you support .sch.uk domains?
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How can I register a .ltd.uk domain
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What causes a Command Syntax Error
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.DE domains
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.IT domains
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Transfers
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General
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How long does it take to change an IPSTAG?
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Can I transfer my domain?
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Transferring to Tsohost
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Centralnic domains
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Why is my current provider charging me for a domain transfer?
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.com, .net, .org and other domain transfers
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Transferring a .COM domain
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Why is a domain is pending registry approval for five days?
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Why is a UK domain set to pending transfer?
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How to transfer your domain name from WordPress.com
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How to transfer your domain name from LCN.com
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How to transfer your domain name from HostGator
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How to transfer your domain name from GoDaddy
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How to transfer your domain name from Fasthosts
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How to transfer your domain name from Easyspace
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How to transfer your domain name from Dreamhost
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How to transfer your domain name from 1&1
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Transferring away from Tsohost
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Change IPSTAG
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What does ClientTransferProhibited mean?
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Domain Management
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What is the WHOIS database?
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I already have a domain name, is it too late to add Privacy Protection?
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How to activate Whois Opt Out?
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Can I hide my personal details from WHOIS for UK domains?
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What domains can I use WHOIS Privacy on?
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Can I hide my personal details on a domain registration?
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What contact information is made shown for my domain?
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How do I activate WHOIS Privacy on my domain?
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Do I need WHOIS Privacy?
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What is WHOIS Privacy?
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General
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Can I change my domain and retain my search engine ranking?
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Does my domain name affect where I appear in search results?
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DNS & Nameservers
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How to set your nameservers
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How do I edit DNS in WHM?
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How to set your nameservers
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Why does my site still show my old hosting, even though I've pointed my DNS to your nameservers?
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I've changed the nameservers, do I need to change any of the other DNS?
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How can I set up private nameservers for my cloud reseller account?
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How do I change my domain nameservers?
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Locking
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Why do UK domains not have a lock?
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Why do I need to lock a domain?
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How does domain locking work?
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Ownership
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How do I change my Domain Name's contact details?
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Who is the admin contact on my domain names?
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Are my domain contact details different to the account holder?
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Am I the registered domain holder?
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Redirects
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What's the difference between a 301 redirect and a 302?
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How do I add a 301 redirect?
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What is a 301 redirect?
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Redirecting to www
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Renewals & Expiry
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SSLs
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Do I need an SSL Certificate for my website?
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SSLs and SEO
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Let's Encrypt SSLs
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Why you need https on your site
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Choosing & Installing an SSL
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Wildcard SSL Certificate
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Standard EasyTrust SSL certificate
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Premium SSL certificate
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Premium Extended Validation SSL Certificate (EV SSL)
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Can I have a dedicated IP address if I order an SSL certificate?
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3rd Party SSL Certificates
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What are the differences between Let’s Encrypt and the other SSLs available
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Pre Sale FAQs
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What is an SSL Certificate?
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Do I need an SSL Certificate for my website?
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Are all SSLs recognised by all browsers?
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Why is Authentication and Validation so Important?
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What Domain Names can I use an SSL on?
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Can I install a third party SSL?
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SSL Implementation
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SSL Detection on the Cloud
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How to enable an SSL on a website
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Troubleshooting Website Issues
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403 Forbidden - Why is my website not working?
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cPanel Hosting
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phpMyAdmin keeps logging me out
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Does cPanel update automatically?
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cPanel custom php.ini
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How can I set up a cron job in cPanel?
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How can I get data on page requests within cPanel?
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How can I analyse my bandwidth in cPanel?
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Xbackup issues
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What is cPanel Hosting?
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If I buy a package with a free domain, what domain can I choose?
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I've renewed a suspended account. How long before it comes back online?
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Getting Started
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cPanel is timing out, why?
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How can I log into cPanel from WHM?
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How do I log in to my cPanel account?
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How do I point a domain at my cPanel package?
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How to add a new site to your cPanel account
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Pre Sales FAQs
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How long does it take to set up a cPanel account?
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How do your cPanel and Cloud Web Hosting packages differ?
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WHM
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Create a Reseller in WHM
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cPanel Domains
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How can I swap my Add-on domain for the Primary domain?
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Addon Domains
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What is an addon domain?
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Can I allow a user access to just one of my addon domains?
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How do I add an addon domain?
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How do I add extra domains to my cPanel hosting?
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How to Change the Document Root for an Add-On Domain
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How do I create a redirect for an addon domain?
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Parked Domains
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What is the difference between an addon and parked domains?
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How do I add a parked domain?
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Subdomains
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How do I change the document root of a sub domain?
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What is a sub domain?
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How do I create a subdomain in cPanel?
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cPanel Software Applications
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Cron Timings
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Software Installation in cPanel using Softaculous
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Which CMS should I choose?
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Why would I exceed my bandwidth limit in cPanel?
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Email
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How can I access Webmail on cPanel?
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Setting Up Emails on Mac Mail - Cloud
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Mailboxes
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Creating an email account in cPanel
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Can I delete a cPanel mailbox?
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How to set a mailbox quota
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How to change a mailbox password
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Forwarders & Autoresponders
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Can I forward an entire email domain
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Creating a Forwarder
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Creating an Autoresponder
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Forwarding Email to a Different Domain in cPanel
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Spam Scanning
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How to filter spam (cPanel)
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Configuring SpamAssassin
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Advanced Email Functionality
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Account Level Filtering
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Email Delivery Routes
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User-Level Filtering
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Creating a Default Address
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Importing Forwarders
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Importing Email Accounts
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Changing MX Entries
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How to setup Google Apps in cPanel
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Databases
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How do I create a MySQL database in cPanel?
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How do I remotely access my database?
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How to remotely connect to a MySQL database (cPanel)
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FTP & File Management
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How to create a custom error page in cPanel
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How to use cPanel's Password Protect Directory tool
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Where can I find the configuration details for my FTP account?
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FTP
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What are my FTP credentials?
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cPanel FTP with Filezilla
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How do I create an FTP Account?
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Backups
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How do I generate a backup of my website? (cPanel)
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DNS in cPanel
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How do I point my site to another server? (cPanel)
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Reseller Hosting
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How can I create feature lists in my WHM reseller account?
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How to add a new client
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How to create packages
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How to customise your Reseller account
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Moving a website to a client
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Reseller guide to using WHM
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How can I suspend an account in WHM?
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Website Builder
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Domains, Publishing & SEO
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Transferring your blog from WordPress.com to the Website Builder
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Pages, Folders & Navigation
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Adding and removing pages from your Website Builder site
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Removing or replacing the home page of your site
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How to order and hide pages in the Website Builder editor
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How to hide the navigation menu in the Website Builder editor
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Pre Sales FAQs
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Can I move my site from another provider to Website Builder?
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What free domain extensions come with Website Builder?
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Is there a minimum contact?
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I already own a domain, can I use it with Website Builder?
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How long does it take to set up Website Builder?
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Do I need a hosting package with Website Builder?
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Can I upload my own images, videos and adverts to Website Builder?
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Can I upgrade my Website Builder package?
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What web browsers does Website Builder work with?
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What is a responsive template?
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Templates, Colours & Backgrounds
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How to change your Website Builder template
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Text, Fonts & Images
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Adding images to your Website Builder site
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Using the Website Builder's built-in image editor
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Editing text block in the Website Builder editor
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Common mistakes with text in Website Builder
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Adding text to a Website Builder page
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Widget Reference
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Forms, questionnaires and surveys
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How to add third-party content to your website
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What is the image gallery widget?
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Applications & Development
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Can you move my website from one CMS to another?
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My site is slow, what can I do?
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Why would I have malware on my website?
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Accepting Payments
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What is a merchant account and how do I get one?
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Which payment processor do you recommend?
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Third Party Tools
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Can I interface with Paypal IPN
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How can I uninstall software from Softaculous (cPanel)
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Ghost Hosting
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What is Ghost?
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Joomla
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How can I install Joomla on the Cloud?
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How to change my Joomla theme
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Optimising Joomla - Some quick tips
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Magento
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Changing Magento base URLs
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How can I speed up a Magento site?
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What hosting package do I need for a Magento site?
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WordPress
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How can I set up Wordpress Multisite
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How can I speed up a WordPress site?
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Updating home and site URL's for WordPress
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User roles in WordPress
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How can I preview a WordPress website?
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Manual WordPress installation (cPanel)
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Can I develop WordPress on a temporary domain?
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How many WordPress installs can I have?
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Why is it important to keep WordPress up to date?
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Resetting your wp-admin password through phpMyAdmin
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Change your WordPress password in PHPMyAdmin
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What is the best WordPress caching plugin?
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Optimising my WordPress website
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After hacked maintenance - how to harden WordPress's security
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WordPress - The .htaccess file
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I can't upload media in WordPress
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Creating a custom 404 error message in WordPress
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Lots of core files in directory
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Search Engine Optimisation
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Do hosted websites get treated as separate entities?
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Does the location on my hosting impact my website's search ranking?
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Accounts & Billing
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Do you have my card on file?
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Do you offer discounted rates for charities?
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How can I report abuse on an account?
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I do not recognise a charge.
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The account holder is not contactable. What now?
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What is the delay in payment for affiliate commission?
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Account Management
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Account Details & Ownership
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Can anyone else access my account?
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How do I change my contact details for my. Tsohost account?
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Can I add other people as contacts to my account?
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Can I allow a user just access to one specific part of my account?
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How can I change my username?
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How can I change the name of an account holder?
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How do I add a contact to my account?
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Passwords Reset
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Company Information
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How long does it take to get a response from support?
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How long have you been established?
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How many customers do you have?
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Where can I find genuine reviews?
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You look like a great company. Can I work for you?
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Are you multihomed? Do you have multiple network providers?
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How much network capacity do you have?
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Is the data centre at risk of fire?
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Web Server Cooling
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Ordering & Renewals
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Do you include the renewal of my domain in the hosting renewal?
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I need to talk to someone about a server
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When is my hosting due for renewal?
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Cancellations
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Is there a minimum contract period?
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What is your cancellation period?
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How quickly after I cancel will you delete my account?
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Payments & Invoices
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How do I update my billing details?
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What payment methods do you accept?
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Can I pay by Western Union?
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Do you encrypt card data?
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How can I change the credit card I pay with?
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I cannot pay my bill? Can you extend my due date?
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I won't be able to pay by the due date - can I delay?
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When will I be invoiced?
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When Will You Suspend My Account For Non-Payment?
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Placing an Order
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Do you accept customers from outside of the UK?
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How long does setup take?
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Why has my payment failed?
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Terms & Conditions
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Do you advertise on my site?
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Where can I find your Terms and Conditions
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New Terms and Conditions Cancellation Policy
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Content Restrictions
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Can I host a gambling website?
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Can I host adult content?
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Can I host music and video files (mp3, mp4 etc)?
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Upgrades & Packages
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Can I upgrade my hosting package at any time?
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Do you offer hosting packages for charities?
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Is one package faster than the others?
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Is there an upgrade fee?
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Usage & Over Usage
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Why has my account been suspended?
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Bandwidth
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What is Bandwidth?
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Bandwidth in cPanel
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How can I analyse my bandwidth in cPanel
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How much bandwidth does a site use?
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I have a WordPress site with 1000 visitors a month, what kind of hosting should I choose?
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Over what period is bandwidth usage measured?
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What happens if I exceed my bandwidth allowance? (cPanel)
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What is the "Slashdot" effect
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Diskspace
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Can I get a custom package with more disk space?
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How many files can I have?
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How to work out Disk Space usage in cPanel
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Hosted Websites
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Do aliases count as hosted websites?
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Our Free Migration Service
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How can I migrate a website myself?
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How do I move from WordPress.com to WordPress.org?
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Cloud Migrations
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How do I migrate emails manually on the Cloud?
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How quickly can my site be migrated?
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Migration Preperation
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Previewing Your Site
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How to edit host file
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A step by step guide to setting a hosts file
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Final Steps
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My site has been migrated, what now?
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Pre Sales FAQs
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Can you migrate me from cPanel to Cloud Web Hosting?
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I'm giving sensitive information, how can I be sure this information will be kept confidential?
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Is there any downtime when my site is being migrated?
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What information do you need from me for the migration?
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What is the Move to Tsohost migration service?
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Which hosting providers do you migrate from?
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Will my current hosting provider know I'm leaving them?
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Will you make sure the website works exactly as it did before the migration?
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GDPR
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GDPR FAQs
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Privacy Centre
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Privacy Centre Overview
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How we use your data
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Your choices about the data we collect
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Request a copy of your personal data
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Account closure and data deletion
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Data Processing Agreement
Email Settings - Step By Step - Guides
Updated
Apr 17th at 16:39 BST
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