Tsohost
Help Centre
Status Centre
Knowledge Base
menu
Knowledge Base
search
Table of Contents
folder
Getting Started
keyboard_arrow_right
How do I add my domain to my cPanel hosting package?
keyboard_arrow_right
How do I point my domain to hosting I have elsewhere?
keyboard_arrow_right
General Information - PHP
folder
First Steps
keyboard_arrow_right
How do I log in to my website control panel?
keyboard_arrow_right
Linking domain and hosting
keyboard_arrow_right
Installing WordPress on the Cloud
keyboard_arrow_right
Pointing an external domain to your hosting
keyboard_arrow_right
Transferring in a domain name
folder
Concepts and Glossary
keyboard_arrow_right
What am I getting in return for my money?
keyboard_arrow_right
What is Web Hosting?
keyboard_arrow_right
What is a Domain Name?
folder
Concierge Service
keyboard_arrow_right
What is the concierge service?
keyboard_arrow_right
Are you trying to sell me something?
keyboard_arrow_right
What can you do for me?
keyboard_arrow_right
What is the easiest way to get in touch with the concierge team?
folder
Emails
keyboard_arrow_right
How to back-up your emails from Outlook
keyboard_arrow_right
Creating a new mailbox on the Cloud
keyboard_arrow_right
Using external email
folder
Email Settings - Step By Step - Guides
folder
Windows
keyboard_arrow_right
Microsoft Outlook 2002
keyboard_arrow_right
Microsoft Outlook 2007
keyboard_arrow_right
Microsoft Outlook 2010
keyboard_arrow_right
Microsoft Outlook 2013
keyboard_arrow_right
Microsoft Outlook 2016
keyboard_arrow_right
Windows Live Mail
keyboard_arrow_right
Windows 8 Mail App
keyboard_arrow_right
Windows 10 Mail App
keyboard_arrow_right
Thunderbird Windows
keyboard_arrow_right
Outlook.com
keyboard_arrow_right
Gmail.com
folder
Mac
keyboard_arrow_right
Apple Mail
keyboard_arrow_right
Mac Mail (OS X El Capitan)
keyboard_arrow_right
Mac Mail (OS X Yosemite)
keyboard_arrow_right
Mac Mail (macOS Sierra)
keyboard_arrow_right
Outlook 2011 For Mac
keyboard_arrow_right
Outlook 2016 For Mac
keyboard_arrow_right
Thunderbird Mac
keyboard_arrow_right
Outlook.com
keyboard_arrow_right
Gmail.com
folder
Mobile
keyboard_arrow_right
Apple Devices
keyboard_arrow_right
Android Devices
keyboard_arrow_right
Windows 10 Mail App
keyboard_arrow_right
Blackberry
folder
Support
keyboard_arrow_right
What help can I have to get started?
keyboard_arrow_right
What support can I get?
folder
Cloud Web Hosting
folder
Hosting General
keyboard_arrow_right
How do your cPanel and Cloud Web Hosting packages differ?
keyboard_arrow_right
Do I need any knowledge of servers to get a hosting package?
keyboard_arrow_right
How to install WordPress on the Cloud
keyboard_arrow_right
How do I reset my Cloud control panel password?
keyboard_arrow_right
Which hosting type should I use?
keyboard_arrow_right
What is Hybrid Hosting?
folder
Site Management
folder
Cloud scripting
keyboard_arrow_right
How to upgrade your websites PHP version on the Cloud?
keyboard_arrow_right
Installing Drush on Cloud Hosting
keyboard_arrow_right
How to connect through SSH
keyboard_arrow_right
An introduction to Mod_rewrite
keyboard_arrow_right
Can I run an SVN, GIT or CVS repository on the Cloud?
keyboard_arrow_right
Serving .aspx and .asp files from Linux hosting type
keyboard_arrow_right
Why does an 'Internal Server Error 500' occur?
folder
PHP
keyboard_arrow_right
How to make .htm and .html files execute as PHP
keyboard_arrow_right
How to run PHP scripts with a different file extension
keyboard_arrow_right
PHP in Cron
keyboard_arrow_right
An Introduction to Custom PHP.ini
folder
Databases
keyboard_arrow_right
Remotely Accessing your MySQL/MSSQL Database on the Cloud
keyboard_arrow_right
There are no databases listed in phpMyAdmin, why?
keyboard_arrow_right
What version of MSSQL do you run?
folder
Domain & DNS on the Cloud
keyboard_arrow_right
What nameservers do I use for the Cloud?
keyboard_arrow_right
How to add srv records to the Cloud and cPanel?
keyboard_arrow_right
How to add a WildCard redirection on the Cloud?
keyboard_arrow_right
How to setup a 301 redirect
folder
Email
keyboard_arrow_right
How to add a "catch-all mailbox"
keyboard_arrow_right
What is the difference between IMAP and POP?
keyboard_arrow_right
What webmail clients are available on the Cloud?
keyboard_arrow_right
How do I migrate emails manually on the Cloud?
keyboard_arrow_right
Setting up an Email account on iPhone or iPad
keyboard_arrow_right
Creating Local Mailboxes in Mac Mail
keyboard_arrow_right
SMTP Overview
keyboard_arrow_right
What is email authentication?
keyboard_arrow_right
Certificate mismatch error
keyboard_arrow_right
How to send email using classic ASP
keyboard_arrow_right
Sending emails on port 25
keyboard_arrow_right
My emails are disappearing, why?
keyboard_arrow_right
How do I setup an email forwarder with multiple recipients?
keyboard_arrow_right
How to setup email piping on the Cloud
keyboard_arrow_right
Setting Up Emails on Mac Mail - Cloud
keyboard_arrow_right
Setting Up Email In Mac Mail - cPanel
keyboard_arrow_right
Setting Up Emails In Outlook - Cloud
keyboard_arrow_right
Setting Up Emails In Outlook - cPanel
folder
File Management
keyboard_arrow_right
Should I take backups myself?
keyboard_arrow_right
Where are your backups stored?
keyboard_arrow_right
A Guide to Filezilla
keyboard_arrow_right
Editing files within FileZilla
keyboard_arrow_right
What is FTP?
keyboard_arrow_right
How do I create an FTP Account?
keyboard_arrow_right
I'm having issues connecting to FTP, help?
keyboard_arrow_right
I'm unable to login to FTP, why?
keyboard_arrow_right
How to add an FTP account for Subdomains
keyboard_arrow_right
Restoring Files Backup - Cloud Hosting
keyboard_arrow_right
Restoring a database - Cloud Hosting
folder
Software Installation
keyboard_arrow_right
How to install WordPress on the Cloud
folder
Advanced
keyboard_arrow_right
What is CloudFlare?
keyboard_arrow_right
How to render HTML into PDF
keyboard_arrow_right
What is a Content Delivery Network (CDN?
folder
Sales Questions
keyboard_arrow_right
How many dedicated IP addresses can I get?
keyboard_arrow_right
What time is your support open until?
folder
Pre Sales FAQs
keyboard_arrow_right
What happens if I hit my bandwidth limit on Cloud Hosting?
keyboard_arrow_right
How quick will my Cloud Web Hosting be?
keyboard_arrow_right
How long does it take to set up a Cloud Web Hosting package?
keyboard_arrow_right
Do I need Windows or Linux Hosting?
keyboard_arrow_right
Can you move my website from my existing provider?
keyboard_arrow_right
Can I upgrade and downgrade my Cloud Web Hosting package?
keyboard_arrow_right
Can I buy Cloud Web Hosting without a domain name?
keyboard_arrow_right
Legacy Cloud Plans - Allowances
folder
Dedicated Servers
keyboard_arrow_right
Which versions of Windows can I have on my Dedicated Server
keyboard_arrow_right
Where are your Dedicated Servers located?
keyboard_arrow_right
When will you suspend my server for non payment?
keyboard_arrow_right
How many Dedicated Servers do you run?
keyboard_arrow_right
How can I restart services on my Dedicated Server?
keyboard_arrow_right
Can I have root access on my managed server?
keyboard_arrow_right
Do I need to tell you if my server is down?
folder
Virtual Servers
keyboard_arrow_right
How long does it take to set up a VPS?
keyboard_arrow_right
Can I upgrade my VPS?
keyboard_arrow_right
Can I move my VPS from another provider to Tsohost?
keyboard_arrow_right
Why choose a Tsohost VPS?
keyboard_arrow_right
What’s the difference between a Dedicated Server and a VPS?
keyboard_arrow_right
What is a Managed VPS?
keyboard_arrow_right
Is a Managed VPS suitable for me?
keyboard_arrow_right
How much usable space will my server have?
folder
Pre Sales FAQs
keyboard_arrow_right
What are the benefits of a Dedicated Server?
keyboard_arrow_right
How long does it take to set up a Dedicated Server?
folder
Domain Names
keyboard_arrow_right
When can I register an expired domain name?
folder
FAQs
folder
General
keyboard_arrow_right
Can I have email with just a domain name?
keyboard_arrow_right
What is a WHOIS lookup?
folder
Domain Extensions
keyboard_arrow_right
Why are there so many domain extensions
keyboard_arrow_right
What is a ccTLD?
keyboard_arrow_right
What is a gTLD?
keyboard_arrow_right
What is a domain extension?
folder
Registries, Registrars & Registrants
keyboard_arrow_right
Are you ICANN accredited?
keyboard_arrow_right
Why would ICANN suspend my domain?
keyboard_arrow_right
Who are Nominet?
keyboard_arrow_right
What is the difference between a registry, a registrar and a registrant?
keyboard_arrow_right
What is a registrant?
keyboard_arrow_right
What is a registrar?
keyboard_arrow_right
What is a registry?
keyboard_arrow_right
Who is ICANN?
keyboard_arrow_right
Who are CentralNic?
folder
DNS
keyboard_arrow_right
What are CNAME records?
keyboard_arrow_right
What is an "A" record?
keyboard_arrow_right
What are Nameservers?
keyboard_arrow_right
Can you explain how your DNS Cluster works?
folder
Registrations
folder
General
keyboard_arrow_right
What does clientHold mean? / Why is the domains suspended?
keyboard_arrow_right
Someone else's domain expires soon. Can I grab it once it expires?
folder
.UK domains
keyboard_arrow_right
Do you support .sch.uk domains?
keyboard_arrow_right
How can I register a .ltd.uk domain
keyboard_arrow_right
What causes a Command Syntax Error
folder
.DE domains
folder
.IT domains
folder
Transfers
folder
General
keyboard_arrow_right
How long does it take to change an IPSTAG?
keyboard_arrow_right
Can I transfer my domain?
folder
Transferring to Tsohost
keyboard_arrow_right
Centralnic domains
keyboard_arrow_right
Why is my current provider charging me for a domain transfer?
keyboard_arrow_right
.com, .net, .org and other domain transfers
keyboard_arrow_right
Transferring a .COM domain
keyboard_arrow_right
Why is a domain is pending registry approval for five days?
keyboard_arrow_right
Why is a UK domain set to pending transfer?
keyboard_arrow_right
How to transfer your domain name from WordPress.com
keyboard_arrow_right
How to transfer your domain name from LCN.com
keyboard_arrow_right
How to transfer your domain name from HostGator
keyboard_arrow_right
How to transfer your domain name from GoDaddy
keyboard_arrow_right
How to transfer your domain name from Fasthosts
keyboard_arrow_right
How to transfer your domain name from Easyspace
keyboard_arrow_right
How to transfer your domain name from Dreamhost
keyboard_arrow_right
How to transfer your domain name from 1&1
folder
Transferring away from Tsohost
keyboard_arrow_right
Change IPSTAG
keyboard_arrow_right
What does ClientTransferProhibited mean?
folder
Domain Management
keyboard_arrow_right
What is the WHOIS database?
keyboard_arrow_right
I already have a domain name, is it too late to add Privacy Protection?
keyboard_arrow_right
How to activate Whois Opt Out?
keyboard_arrow_right
Can I hide my personal details from WHOIS for UK domains?
keyboard_arrow_right
What domains can I use WHOIS Privacy on?
keyboard_arrow_right
Can I hide my personal details on a domain registration?
keyboard_arrow_right
What contact information is made shown for my domain?
keyboard_arrow_right
How do I activate WHOIS Privacy on my domain?
keyboard_arrow_right
Do I need WHOIS Privacy?
keyboard_arrow_right
What is WHOIS Privacy?
folder
General
keyboard_arrow_right
Can I change my domain and retain my search engine ranking?
keyboard_arrow_right
Does my domain name affect where I appear in search results?
folder
DNS & Nameservers
keyboard_arrow_right
How to set your nameservers
keyboard_arrow_right
How do I edit DNS in WHM?
keyboard_arrow_right
How to set your nameservers
keyboard_arrow_right
Why does my site still show my old hosting, even though I've pointed my DNS to your nameservers?
keyboard_arrow_right
I've changed the nameservers, do I need to change any of the other DNS?
keyboard_arrow_right
How can I set up private nameservers for my cloud reseller account?
keyboard_arrow_right
How do I change my domain nameservers?
folder
Locking
keyboard_arrow_right
Why do UK domains not have a lock?
keyboard_arrow_right
Why do I need to lock a domain?
keyboard_arrow_right
How does domain locking work?
folder
Ownership
keyboard_arrow_right
How do I change my Domain Name's contact details?
keyboard_arrow_right
Who is the admin contact on my domain names?
keyboard_arrow_right
Are my domain contact details different to the account holder?
keyboard_arrow_right
Am I the registered domain holder?
folder
Redirects
keyboard_arrow_right
What's the difference between a 301 redirect and a 302?
keyboard_arrow_right
How do I add a 301 redirect?
keyboard_arrow_right
What is a 301 redirect?
keyboard_arrow_right
Redirecting to www
folder
Renewals & Expiry
folder
SSLs
keyboard_arrow_right
Do I need an SSL Certificate for my website?
keyboard_arrow_right
SSLs and SEO
folder
Let's Encrypt SSLs
keyboard_arrow_right
Why you need https on your site
folder
Choosing & Installing an SSL
keyboard_arrow_right
Wildcard SSL Certificate
keyboard_arrow_right
Standard EasyTrust SSL certificate
keyboard_arrow_right
Premium SSL certificate
keyboard_arrow_right
Premium Extended Validation SSL Certificate (EV SSL)
keyboard_arrow_right
Can I have a dedicated IP address if I order an SSL certificate?
keyboard_arrow_right
3rd Party SSL Certificates
keyboard_arrow_right
What are the differences between Let’s Encrypt and the other SSLs available
folder
Pre Sale FAQs
keyboard_arrow_right
What is an SSL Certificate?
keyboard_arrow_right
Do I need an SSL Certificate for my website?
keyboard_arrow_right
Are all SSLs recognised by all browsers?
keyboard_arrow_right
Why is Authentication and Validation so Important?
keyboard_arrow_right
What Domain Names can I use an SSL on?
keyboard_arrow_right
Can I install a third party SSL?
folder
SSL Implementation
keyboard_arrow_right
SSL Detection on the Cloud
keyboard_arrow_right
How to enable an SSL on a website
folder
Troubleshooting Website Issues
keyboard_arrow_right
403 Forbidden - Why is my website not working?
folder
cPanel Hosting
keyboard_arrow_right
phpMyAdmin keeps logging me out
keyboard_arrow_right
Does cPanel update automatically?
keyboard_arrow_right
cPanel custom php.ini
keyboard_arrow_right
How can I set up a cron job in cPanel?
keyboard_arrow_right
How can I get data on page requests within cPanel?
keyboard_arrow_right
How can I analyse my bandwidth in cPanel?
keyboard_arrow_right
Xbackup issues
keyboard_arrow_right
What is cPanel Hosting?
keyboard_arrow_right
If I buy a package with a free domain, what domain can I choose?
keyboard_arrow_right
I've renewed a suspended account. How long before it comes back online?
folder
Getting Started
keyboard_arrow_right
cPanel is timing out, why?
keyboard_arrow_right
How can I log into cPanel from WHM?
keyboard_arrow_right
How do I log in to my cPanel account?
keyboard_arrow_right
How do I point a domain at my cPanel package?
keyboard_arrow_right
How to add a new site to your cPanel account
folder
Pre Sales FAQs
keyboard_arrow_right
How long does it take to set up a cPanel account?
keyboard_arrow_right
How do your cPanel and Cloud Web Hosting packages differ?
folder
WHM
keyboard_arrow_right
Create a Reseller in WHM
folder
cPanel Domains
keyboard_arrow_right
How can I swap my Add-on domain for the Primary domain?
folder
Addon Domains
keyboard_arrow_right
What is an addon domain?
keyboard_arrow_right
Can I allow a user access to just one of my addon domains?
keyboard_arrow_right
How do I add an addon domain?
keyboard_arrow_right
How do I add extra domains to my cPanel hosting?
keyboard_arrow_right
How to Change the Document Root for an Add-On Domain
keyboard_arrow_right
How do I create a redirect for an addon domain?
folder
Parked Domains
keyboard_arrow_right
What is the difference between an addon and parked domains?
keyboard_arrow_right
How do I add a parked domain?
folder
Subdomains
keyboard_arrow_right
How do I change the document root of a sub domain?
keyboard_arrow_right
What is a sub domain?
keyboard_arrow_right
How do I create a subdomain in cPanel?
folder
cPanel Software Applications
keyboard_arrow_right
Cron Timings
keyboard_arrow_right
Software Installation in cPanel using Softaculous
keyboard_arrow_right
Which CMS should I choose?
keyboard_arrow_right
Why would I exceed my bandwidth limit in cPanel?
folder
Email
keyboard_arrow_right
How can I access Webmail on cPanel?
keyboard_arrow_right
Setting Up Emails on Mac Mail - Cloud
folder
Mailboxes
keyboard_arrow_right
Creating an email account in cPanel
keyboard_arrow_right
Can I delete a cPanel mailbox?
keyboard_arrow_right
How to set a mailbox quota
keyboard_arrow_right
How to change a mailbox password
folder
Forwarders & Autoresponders
keyboard_arrow_right
Can I forward an entire email domain
keyboard_arrow_right
Creating a Forwarder
keyboard_arrow_right
Creating an Autoresponder
keyboard_arrow_right
Forwarding Email to a Different Domain in cPanel
folder
Spam Scanning
keyboard_arrow_right
How to filter spam (cPanel)
keyboard_arrow_right
Configuring SpamAssassin
folder
Advanced Email Functionality
keyboard_arrow_right
Account Level Filtering
keyboard_arrow_right
Email Delivery Routes
keyboard_arrow_right
User-Level Filtering
keyboard_arrow_right
Creating a Default Address
keyboard_arrow_right
Importing Forwarders
keyboard_arrow_right
Importing Email Accounts
keyboard_arrow_right
Changing MX Entries
keyboard_arrow_right
How to setup Google Apps in cPanel
folder
Databases
keyboard_arrow_right
How do I create a MySQL database in cPanel?
keyboard_arrow_right
How do I remotely access my database?
keyboard_arrow_right
How to remotely connect to a MySQL database (cPanel)
folder
FTP & File Management
keyboard_arrow_right
How to create a custom error page in cPanel
keyboard_arrow_right
How to use cPanel's Password Protect Directory tool
keyboard_arrow_right
Where can I find the configuration details for my FTP account?
folder
FTP
keyboard_arrow_right
What are my FTP credentials?
keyboard_arrow_right
cPanel FTP with Filezilla
keyboard_arrow_right
How do I create an FTP Account?
folder
Backups
keyboard_arrow_right
How do I generate a backup of my website? (cPanel)
folder
DNS in cPanel
keyboard_arrow_right
How do I point my site to another server? (cPanel)
folder
Reseller Hosting
keyboard_arrow_right
How can I create feature lists in my WHM reseller account?
keyboard_arrow_right
How to add a new client
keyboard_arrow_right
How to create packages
keyboard_arrow_right
How to customise your Reseller account
keyboard_arrow_right
Moving a website to a client
keyboard_arrow_right
Reseller guide to using WHM
keyboard_arrow_right
How can I suspend an account in WHM?
folder
Website Builder
folder
Domains, Publishing & SEO
keyboard_arrow_right
Transferring your blog from WordPress.com to the Website Builder
folder
Pages, Folders & Navigation
keyboard_arrow_right
Adding and removing pages from your Website Builder site
keyboard_arrow_right
Removing or replacing the home page of your site
keyboard_arrow_right
How to order and hide pages in the Website Builder editor
keyboard_arrow_right
How to hide the navigation menu in the Website Builder editor
folder
Pre Sales FAQs
keyboard_arrow_right
Can I move my site from another provider to Website Builder?
keyboard_arrow_right
What free domain extensions come with Website Builder?
keyboard_arrow_right
Is there a minimum contact?
keyboard_arrow_right
I already own a domain, can I use it with Website Builder?
keyboard_arrow_right
How long does it take to set up Website Builder?
keyboard_arrow_right
Do I need a hosting package with Website Builder?
keyboard_arrow_right
Can I upload my own images, videos and adverts to Website Builder?
keyboard_arrow_right
Can I upgrade my Website Builder package?
keyboard_arrow_right
What web browsers does Website Builder work with?
keyboard_arrow_right
What is a responsive template?
folder
Templates, Colours & Backgrounds
keyboard_arrow_right
How to change your Website Builder template
folder
Text, Fonts & Images
keyboard_arrow_right
Adding images to your Website Builder site
keyboard_arrow_right
Using the Website Builder's built-in image editor
keyboard_arrow_right
Editing text block in the Website Builder editor
keyboard_arrow_right
Common mistakes with text in Website Builder
keyboard_arrow_right
Adding text to a Website Builder page
folder
Widget Reference
keyboard_arrow_right
Forms, questionnaires and surveys
keyboard_arrow_right
How to add third-party content to your website
keyboard_arrow_right
What is the image gallery widget?
folder
Applications & Development
keyboard_arrow_right
Can you move my website from one CMS to another?
keyboard_arrow_right
My site is slow, what can I do?
keyboard_arrow_right
Why would I have malware on my website?
folder
Accepting Payments
keyboard_arrow_right
What is a merchant account and how do I get one?
keyboard_arrow_right
Which payment processor do you recommend?
folder
Third Party Tools
keyboard_arrow_right
Can I interface with Paypal IPN
keyboard_arrow_right
How can I uninstall software from Softaculous (cPanel)
folder
Ghost Hosting
keyboard_arrow_right
What is Ghost?
folder
Joomla
keyboard_arrow_right
How can I install Joomla on the Cloud?
keyboard_arrow_right
How to change my Joomla theme
keyboard_arrow_right
Optimising Joomla - Some quick tips
folder
Magento
keyboard_arrow_right
Changing Magento base URLs
keyboard_arrow_right
How can I speed up a Magento site?
keyboard_arrow_right
What hosting package do I need for a Magento site?
folder
WordPress
keyboard_arrow_right
How can I set up Wordpress Multisite
keyboard_arrow_right
How can I speed up a WordPress site?
keyboard_arrow_right
Updating home and site URL's for WordPress
keyboard_arrow_right
User roles in WordPress
keyboard_arrow_right
How can I preview a WordPress website?
keyboard_arrow_right
Manual WordPress installation (cPanel)
keyboard_arrow_right
Can I develop WordPress on a temporary domain?
keyboard_arrow_right
How many WordPress installs can I have?
keyboard_arrow_right
Why is it important to keep WordPress up to date?
keyboard_arrow_right
Resetting your wp-admin password through phpMyAdmin
keyboard_arrow_right
Change your WordPress password in PHPMyAdmin
keyboard_arrow_right
What is the best WordPress caching plugin?
keyboard_arrow_right
Optimizing my WordPress website
keyboard_arrow_right
After hacked maintenance - how to harden WordPress's security
keyboard_arrow_right
WordPress - The .htaccess file
keyboard_arrow_right
I can't upload media in WordPress
keyboard_arrow_right
Creating a custom 404 error message in WordPress
keyboard_arrow_right
Lots of core files in directory
folder
Search Engine Optimisation
keyboard_arrow_right
Do hosted websites get treated as separate entities?
keyboard_arrow_right
Does the location on my hosting impact my website's search ranking?
folder
Accounts & Billing
keyboard_arrow_right
Do you have my card on file?
keyboard_arrow_right
Do you offer discounted rates for charities?
keyboard_arrow_right
How can I report abuse on an account?
keyboard_arrow_right
I do not recognise a charge.
keyboard_arrow_right
The account holder is not contactable. What now?
keyboard_arrow_right
What is the delay in payment for affiliate commission?
folder
Account Management
folder
Account Details & Ownership
keyboard_arrow_right
Can anyone else access my account?
keyboard_arrow_right
How do I change my contact details for my. Tsohost account?
keyboard_arrow_right
Can I add other people as contacts to my account?
keyboard_arrow_right
Can I allow a user just access to one specific part of my account?
keyboard_arrow_right
How can I change my username?
keyboard_arrow_right
How can I change the name of an account holder?
keyboard_arrow_right
How do I add a contact to my account?
folder
Passwords Reset
folder
Company Information
keyboard_arrow_right
How long does it take to get a response from support?
keyboard_arrow_right
How long have you been established?
keyboard_arrow_right
How many customers do you have?
keyboard_arrow_right
Where can I find genuine reviews?
keyboard_arrow_right
You look like a great company. Can I work for you?
keyboard_arrow_right
Are you multihomed? Do you have multiple network providers?
keyboard_arrow_right
How much network capacity do you have?
keyboard_arrow_right
Is the data centre at risk of fire?
keyboard_arrow_right
Web Server Cooling
folder
Ordering & Renewals
keyboard_arrow_right
Do you include the renewal of my domain in the hosting renewal?
keyboard_arrow_right
I need to talk to someone about a server
keyboard_arrow_right
When is my hosting due for renewal?
folder
Cancellations
keyboard_arrow_right
Is there a minimum contract period?
keyboard_arrow_right
What is your cancellation period?
keyboard_arrow_right
How quickly after I cancel will you delete my account?
folder
Payments & Invoices
keyboard_arrow_right
How do I update my billing details?
keyboard_arrow_right
What payment methods do you accept?
keyboard_arrow_right
Can I pay by Western Union?
keyboard_arrow_right
Do you encrypt card data?
keyboard_arrow_right
How can I change the credit card I pay with?
keyboard_arrow_right
I cannot pay my bill? Can you extend my due date?
keyboard_arrow_right
I won't be able to pay by the due date - can I delay?
keyboard_arrow_right
When will I be invoiced?
keyboard_arrow_right
When Will You Suspend My Account For Non-Payment?
folder
Placing an Order
keyboard_arrow_right
Do you accept customers from outside of the UK?
keyboard_arrow_right
How long does setup take?
keyboard_arrow_right
Why has my payment failed?
folder
Terms & Conditions
keyboard_arrow_right
Do you advertise on my site?
keyboard_arrow_right
Where can I find your Terms and Conditions
keyboard_arrow_right
New Terms and Conditions Cancellation Policy
folder
Content Restrictions
keyboard_arrow_right
Can I host a gambling website?
keyboard_arrow_right
Can I host adult content?
keyboard_arrow_right
Can I host music and video files (mp3, mp4 etc)?
folder
Upgrades & Packages
keyboard_arrow_right
Can I upgrade my hosting package at any time?
keyboard_arrow_right
Do you offer hosting packages for charities?
keyboard_arrow_right
Is one package faster than the others?
keyboard_arrow_right
Is there an upgrade fee?
folder
Usage & Over Usage
keyboard_arrow_right
Why has my account been suspended?
folder
Bandwidth
keyboard_arrow_right
What is Bandwidth?
keyboard_arrow_right
Bandwidth in cPanel
keyboard_arrow_right
How can I analyse my bandwidth in cPanel
keyboard_arrow_right
How much bandwidth does a site use?
keyboard_arrow_right
I have a WordPress site with 1000 visitors a month, what kind of hosting should I choose?
keyboard_arrow_right
Over what period is bandwidth usage measured?
keyboard_arrow_right
What happens if I exceed my bandwidth allowance? (cPanel)
keyboard_arrow_right
What is the "Slashdot" effect
folder
Diskspace
keyboard_arrow_right
Can I get a custom package with more disk space?
keyboard_arrow_right
How many files can I have?
keyboard_arrow_right
How to work out Disk Space usage in cPanel
folder
Hosted Websites
keyboard_arrow_right
Do aliases count as hosted websites?
folder
Our Free Migration Service
keyboard_arrow_right
How can I migrate a website myself?
keyboard_arrow_right
How do I move from WordPress.com to WordPress.org?
folder
Cloud Migrations
keyboard_arrow_right
How do I migrate emails manually on the Cloud?
keyboard_arrow_right
How quickly can my site be migrated?
folder
Migration Preperation
folder
Previewing Your Site
keyboard_arrow_right
How to edit host file
keyboard_arrow_right
A step by step guide to setting a hosts file
folder
Final Steps
keyboard_arrow_right
My site has been migrated, what now?
folder
Pre Sales FAQs
keyboard_arrow_right
Can you migrate me from cPanel to Cloud Web Hosting?
keyboard_arrow_right
I'm giving sensitive information, how can I be sure this information will be kept confidential?
keyboard_arrow_right
Is there any downtime when my site is being migrated?
keyboard_arrow_right
What information do you need from me for the migration?
keyboard_arrow_right
What is the Move to Tsohost migration service?
keyboard_arrow_right
Which hosting providers do you migrate from?
keyboard_arrow_right
Will my current hosting provider know I'm leaving them?
keyboard_arrow_right
Will you make sure the website works exactly as it did before the migration?
folder
GDPR
keyboard_arrow_right
GDPR FAQs
folder
Privacy Centre
keyboard_arrow_right
Privacy Centre Overview
keyboard_arrow_right
How we use your data
keyboard_arrow_right
Your choices about the data we collect
keyboard_arrow_right
Request a copy of your personal data
keyboard_arrow_right
Account closure and data deletion
keyboard_arrow_right
Data Processing Agreement
Email Settings - Step By Step - Guides
Updated
Apr 17th, 2018 at 16:39 BST
close
Status Centre
Knowledge Base
