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Manually add my Professional Email to Outlook (Windows)

Updated Oct 26th, 2021 at 14:55 BST

If the account detection tool doesn't work, here's how to manually configure your account settings in Outlook 2016 for Windows.

  1. On the Pop and IMAP Account Settings screen, confirm or update settings details:
    FieldWhat to enter...
    PasswordProfessional Email address password
    UsernameProfessional Email address
    TypeSelect IMAP
    Incoming serverEnter imap.secureserver.net
    Outgoing serverEnter smtpout.secureserver.net
  2. Click More Settings.
    Click more settings
  3. Click Outgoing Server.
  4. Select My outgoing server (SMTP) requires authentication.
    Select authentication option
  5. Click Advanced.
    Click advanced
  6. Under Server Port Numbers enter the Incoming Server (IMAP) and Outgoing Server (SMTP) server settings:
    FieldWhat to enter...Encryption Type
    Incoming Server (IMAP)993SSL
    Outgoing Server (SMTP)465, 587SSL

    Internal Only Note: The following are the non-secure ports for Professional Email.
    FieldWhat to enter...Encryption Type
    Incoming Server (IMAP)143None
    Outgoing Server (SMTP)25None
  7. Click OK.
    Click ok to enter server and port info
  8. Click Next to complete email set up. The next page should show green checkmarks as the configuration process completes.
  9. To see if your email is set up properly, send yourself a test email message from your webmail. When you receive it, reply from Outlook to test your outgoing server settings.

    Note: If Outlook 2016 still cannot verify your account information, please contact customer support

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