Table of Contents

Payments & Invoices

Updated Oct 3rd, 2017 at 09:30 BST

How do I update my billing details?: Log into your My.Tsohost.com account. Navigate to Billing and then Add/Update A Credit Card. Enter your updated card information and click Save/Update Card Details.
What payment methods do you accept?: We try to be as flexible as possible in which payments we accept. We accept payments via major Credit / Debit cards and PayPal. Credit / Debit Card Most customers choose to… read on.
Can I pay by Western Union?: Unfortunately we are unable to process payment by Western Union. If you would like to make a payment, we accept the following payment methods: - Credit/Debit Card - PayPal
Do you encrypt card data?: Yes, our billing system is PCI (Payment Card Industry) Compliance, this means that all your Credit/Debit card are safe with us. What is PCI? The Payment Card Industry is… read on.
How can I change the credit card I pay with?: This can be done from within your client area. Login to your client area, click on Billing (you would find this within the navigation tools on the right hand side),… read on.
I cannot pay my bill? Can you extend my due date?: No problem, if for some reason you are unable to pay your bill, please contact our support team and we will do our best to work with you on resolving… read on.
I won't be able to pay by the due date - can I delay?: If you aren’t going to be able to pay your bill by the due date, just let us know. We try to be as flexible as possible, and… read on.
When will I be invoiced?: Because we host a number of clients whose payment systems force them to pay using 30 day terms, we generate invoices in advance of their due date. This means that if… read on.
When Will You Suspend My Account For Non-Payment?: If you have an invoice which is overdue we will remind you by email. If the invoice is still not paid 3 days after the due date we will suspend… read on.