How to set-up email in Apple Mail#

This guide takes you step-by-step through the process of setting up a new email account in Apple Mail

*Note: This guide defaults to IMAP and SSL

*Note Replace example@example.co.uk with your domain name

Step 1. Launch Apple Mail

Step 2. On the top left side next to the Apple logo click on "File" and then "Add Account"

Step 3. Fill in the required information in the field.

• Name: This will be then name that will appear in the "From Field"
• Email Address
• Password

*If you've forgotten your password you can reset it in your Control Panel.

Step 4. Click on "Continue"

Step 5. Incoming Server Settings

You will need to fill in your server information at this point which you should have either from our Support Agents or visible on your hosting platform.

• Account Type: IMAP.
• Incoming Mail Server: mail3.gridhost.co.uk or your Cpanel Hostname.
• Username: Your full Email address.
• Password: Your Email Password.

Click on "Continue" and you will be prompted for the Incoming Mail Security.

• Make sure to select "Use Secure Sockets Layer (SSL)"
• *Authentication: Password

Step 6. You will need to fill in your "Outgoing Mail Server".

• Outgoing Mail Server: mail3.gridhost.co.uk or your Cpanel Hostname.
• Select the option "Use Only This Server"
• Select the option "Use Authentication"
• Username: Your full Email address.
• Password: Your Email Password.

Click on "Continue" and you will be prompted for the Outgoing Mail Security.

• Make sure to select "Use Secure Sockets Layer (SSL)"
• *Authentication: Password

Futher Settings#

There might a possibility that you are unable to send/receive messages due to missing Ports in your overall configuration. This information can be added now that the email is present in "Apple Mail"

Step 7. On the top left of Mac Mail next to the Apple Logo click on "Mail" then click on "Preferences"

Step 8. Go to the "Accounts" tab and then click on the right on "Account Information"

Step 9. Once there navigate to "Outgoing Mail Server (SMTP)" drop-down menu and click on "Edit SMTP Server List"

Step 10. Select the Email Account that you have added and click on it under the listed SMTP servers then click on "Advanced" and fill in the required information.

• Port 465 or 587
• Use SSL is ON
• Authentication is Password
• Username Full Email Address
• Password Password for the Email Address

*If you've forgotten your password you can reset it in your Control Panel.

Step 11. Close and Save Settings when prompted and you are done!

Step 12. If you are experiencing any issues with setting up your email address you can always contact us via our Live Chat or open a support ticket. Opening hours are 9AM – 5PM Monday to Friday.