Tsohost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket or call our support team on 0207 855 2055.

Ongoing Incidents

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hatton.footholds.net IP 185.24.97.76 blacklisted by Microsoft

Updated Oct 14th, 12:18 BST

FixingUnfortunately, our hatton.footholds.net shared cPanel server's IP address 185.24.97.76 is currently blacklisted by Microsoft and some of the customers may be receiving bounce-back messages when sending emails to Microsoft's Services. We're working on this with high priority to resolve the issue as soon as possible. Please excuse us for the caused inconvenience due to the blacklist.

hubble.servers.prgn.misp.co.uk IP 91.103.219.20 blacklisted by Microsoft

Updated Oct 9th, 14:41 BST

FixingUnfortunately, our hubble.servers.prgn.misp.co.uk shared cPanel server is currently blacklisted by Microsoft and some of the customers may be receiving bounce-back messages when sending emails to Microsoft's Services. We're working on this with high priority to resolve the issue as soon as possible. Please excuse us for the caused inconvenience due to the blacklist.

voyager.servers.prgn.misp.co.uk IP 91.103.219.14 blacklisted by Microsoft

Updated Oct 9th, 14:33 BST

FixingUnfortunately, our voyager.servers.prgn.misp.co.uk shared cPanel server is currently blacklisted by Microsoft and some of the customers could be receiving bounce-back messages when sending emails. We're working on this with high priority to resolve the issue as soon as possible. Please excuse us for the caused inconvenience due to the blacklist.

Phishing attempts targeting our customers

Updated Oct 8th, 15:08 BST

InvestigatingWe received reports that someone has been actively impersonating TSOhost in phishing attempts targeting our customers. We are reviewing all complaints for validity and will take appropriate action. Please, do not provide any credentials or click on any links which seems suspicious.

Upgrade on control.gridhost.co.uk

Updated Oct 1st, 18:43 BST

FixingOver the course of the next 2-3 weeks we will be performing multiple upgrades on the Cloud Dashboard - control.gridhost.co.uk. We don't expect customers to be affected but there is a posibility of unusual slowness in the control panel or it can sometimes time-out if we are mid-upgrade. This entire work should not affect customer websites but if you notice anything unusual, please contact support.

Cloud Webmail IP blocked by Microsoft

Updated Oct 1st, 11:58 BST

FixingOur Cloud Webmail IP 95.142.156.251 (outmx-259.london.gridhost.co.uk) is currently blacklisted by Microsoft and we're working with them towards the resolution of this issue. Please excuse us for the inconvenient situation.

Webmail issue on some of our shared servers

Updated Oct 10th, 16:48 BST

UpdateWe are currently still working on resolving the issue as soon as possible. We understand that this is causing huge inconvenience for our customers and we are treating it with high priority. Thank you for your understanding and please accept our apologies for the caused inconveniences.

Issue with MySQL Database server 10.168.1.51

Updated Oct 1st, 15:45 BST

FixingThere is an issue with one of the MySQL database servers on the Cloud platform - 10.168.1.51. Our Cloud administrators are currently working on fixing it with highest priority. Please accept our apologies for the inconveniences this may have caused.

Cloud Webmail issue - backend storage 33

Updated Oct 1st, 13:20 BST

FixingWe are currently investigating an issue with Cloud mailboxes that are hosted on our backend storage 33. The error present is "Connection to IMAP server failed' when logging into the Webmail. Our Cloud administrators are currently working on fixing it. Please accept our apologies on the caused inconvenience.

Microsoft Blacklist - kingston.footholds.net

Updated Sep 30th, 12:42 BST

FixingWe are aware that some emails to hotmail/outlook might be failing due to the server being blacklisted on the MS database. Our System Administrators are currently investigating this matter. Please excuse us about the inconvenience.

Daily mail IPs blacklisted by Microsoft

Updated Sep 19th, 11:15 BST

FixingWe're currently experiencing a blacklist issue with some of our Daily mail IPs. Our team is working with Microsoft in order to resolve this as quickly as possible. Some of the Daily customers could be receiving bounce-back messages related to blacklists when trying to send emails. Please excuse us for the inconvenience.

Cloud forwarding IP blocked by Microsoft

Updated Jun 5th, 08:07 BST

FixingWe are currently experiencing an issue where the cloud forwarding IP 31.170.120.82 is blocked by Microsoft. We are working closely with their support in order to resolve the issue as soon as possible. Please excuse us for the caused inconvenience so far!

Issues with Direct Debit

Updated Mar 11th, 11:47 GMT

FixingOur teams have been working diligently to resolve any delays associated with Go Cardless payments. While temporary fixes were put in place, they did not fully resolve the delays. As our Engineers performed a deep dive into the issues, a root cause was identified, and they’ve been working to put in a permanent fix. Our apologies for the inconvenience as we work through to a full resolution. Thank you for your patience and understanding.

Scheduled Maintenance

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Incidents This Month

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October 16th, 2019

No incidents reported for this day.

October 15th, 2019

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October 14th, 2019

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October 13th, 2019

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October 12th, 2019

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October 11th, 2019

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October 10th, 2019
October 09th, 2019

No incidents reported for this day.

October 08th, 2019

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October 07th, 2019

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October 06th, 2019

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October 05th, 2019

No incidents reported for this day.

October 04th, 2019
October 03rd, 2019

No incidents reported for this day.

October 02nd, 2019
October 01st, 2019