tsoHost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket.

Ongoing Incidents

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Legacy VPS Retirement

Scheduled Feb 6th, 10:30 - Jun 27th, 12:00 BST

PlannedWe’re retiring all legacy Linux and Windows Virtual Private Servers on 27th June 2024. Our team will assist you with a migration to our new [Fully-Managed servers](https://www.tsohost.com/managed-vps). For more information, please check our [FAQ page](https://help.tsohost.com/knowledge-base/article/14173) and contact our support team through your [Client Area](https://my.tsohost.com/submitticket.php) by raising a ticket with the subject ‘VPS retirement’.

Planned maintenance of our servers

Scheduled Mar 19th, 06:00 - 07:00 GMT

PlannedAt tsoHost we’re committed to maintaining the safety of our servers, so we carry out regular security updates and patches on them. We do this in batches and every server is updated once every three weeks. For consistency, and to minimise any disruption, our experts carry out this essential work outside of standard UK business hours on a Tuesday morning between the hours of 6am and 7am. The work involves a short and routine reboot.

Scheduled Maintenance

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My.tsohost.com Free email forwarding system - routine preventative maintenance

Scheduled Mar 21st, 00:00 - 23:45 GMT

PlannedCustomers using our free email forwarding service (mx record "mail.vhdns.net") could temporarily experience delays in email forwarding and/or possibly even bouncebacks on Thursday 21st March. In addition, changes to email forwarding settings within the my.tso control panel could be lost on this date. This is as we upgrade the operating system of the servers. Please avoid changing email forwarding settings on Thursday 21st March. We apologise for any inconvenience and thank you for your patience

We are upgrading cPanel based hosting

Scheduled Apr 11th, 10:30 - Dec 31st, 10:30 GMT

PlannedWe are upgrading tsoHost cPanel-based web hosting accounts to our new and improved cPanel Web Hosting Platform. The process is expected to start on Thursday 11th April 2024, but we'll send you a 7-day notice email before we upgrade your hosting package/s. For more information please take a look at our [FAQ page](https://help.tsohost.com/knowledge-base/article/12665?utm_source=tsosfmc&utm_medium=email&utm_campaign=en-gb_x_email_base_tso&utm_content=060324_cpanel-migration-announcement_service_x_1_x_x_m-l-faq1).

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Incidents This Month

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March 19th, 2024

No incidents reported for this day.

March 18th, 2024

No incidents reported for this day.

March 17th, 2024

No incidents reported for this day.

March 16th, 2024

No incidents reported for this day.

March 15th, 2024
March 14th, 2024

No incidents reported for this day.

March 13th, 2024

No incidents reported for this day.

March 12th, 2024

No incidents reported for this day.

March 11th, 2024

No incidents reported for this day.

March 10th, 2024

No incidents reported for this day.

March 09th, 2024

No incidents reported for this day.

March 08th, 2024
March 07th, 2024

No incidents reported for this day.

March 06th, 2024

No incidents reported for this day.

March 05th, 2024

No incidents reported for this day.

March 04th, 2024

No incidents reported for this day.

March 03rd, 2024

No incidents reported for this day.

March 02nd, 2024

No incidents reported for this day.

March 01st, 2024

No incidents reported for this day.