Status Centre

Updated Oct 14th, 12:18 BST

FixingUnfortunately, our hatton.footholds.net shared cPanel server's IP address 185.24.97.76 is currently blacklisted by Microsoft and some of the customers may be receiving bounce-back messages when sending emails to Microsoft's Services. We're working on this with high priority to resolve the issue as soon as possible. Please excuse us for the caused inconvenience due to the blacklist.

Updated Oct 9th, 14:41 BST

FixingUnfortunately, our hubble.servers.prgn.misp.co.uk shared cPanel server is currently blacklisted by Microsoft and some of the customers may be receiving bounce-back messages when sending emails to Microsoft's Services. We're working on this with high priority to resolve the issue as soon as possible. Please excuse us for the caused inconvenience due to the blacklist.

Updated Oct 9th, 14:33 BST

FixingUnfortunately, our voyager.servers.prgn.misp.co.uk shared cPanel server is currently blacklisted by Microsoft and some of the customers could be receiving bounce-back messages when sending emails. We're working on this with high priority to resolve the issue as soon as possible. Please excuse us for the caused inconvenience due to the blacklist.

Updated Oct 8th, 15:08 BST

InvestigatingWe received reports that someone has been actively impersonating TSOhost in phishing attempts targeting our customers. We are reviewing all complaints for validity and will take appropriate action. Please, do not provide any credentials or click on any links which seems suspicious.

Updated Oct 1st, 18:43 BST

FixingOver the course of the next 2-3 weeks we will be performing multiple upgrades on the Cloud Dashboard - control.gridhost.co.uk. We don't expect customers to be affected but there is a posibility of unusual slowness in the control panel or it can sometimes time-out if we are mid-upgrade. This entire work should not affect customer websites but if you notice anything unusual, please contact support.

Updated Oct 1st, 11:58 BST

FixingOur Cloud Webmail IP 95.142.156.251 (outmx-259.london.gridhost.co.uk) is currently blacklisted by Microsoft and we're working with them towards the resolution of this issue. Please excuse us for the inconvenient situation.

Updated Oct 10th, 16:48 BST

UpdateWe are currently still working on resolving the issue as soon as possible. We understand that this is causing huge inconvenience for our customers and we are treating it with high priority. Thank you for your understanding and please accept our apologies for the caused inconveniences.

Updated Oct 1st, 15:45 BST

FixingThere is an issue with one of the MySQL database servers on the Cloud platform - 10.168.1.51. Our Cloud administrators are currently working on fixing it with highest priority. Please accept our apologies for the inconveniences this may have caused.

Updated Oct 1st, 13:20 BST

FixingWe are currently investigating an issue with Cloud mailboxes that are hosted on our backend storage 33. The error present is "Connection to IMAP server failed' when logging into the Webmail. Our Cloud administrators are currently working on fixing it. Please accept our apologies on the caused inconvenience.

Updated Sep 30th, 12:42 BST

FixingWe are aware that some emails to hotmail/outlook might be failing due to the server being blacklisted on the MS database. Our System Administrators are currently investigating this matter. Please excuse us about the inconvenience.

Updated Oct 1st, 12:06 BST

MonitoringThe issue has been fixed and there shouldn't be any 500 internal server errors on the "H" sites. We are monitoring the servers for any technical difficulties.

Updated Sep 19th, 11:15 BST

FixingWe're currently experiencing a blacklist issue with some of our Daily mail IPs. Our team is working with Microsoft in order to resolve this as quickly as possible. Some of the Daily customers could be receiving bounce-back messages related to blacklists when trying to send emails. Please excuse us for the inconvenience.

Updated Jun 5th, 08:07 BST

FixingWe are currently experiencing an issue where the cloud forwarding IP 31.170.120.82 is blocked by Microsoft. We are working closely with their support in order to resolve the issue as soon as possible. Please excuse us for the caused inconvenience so far!

Updated Mar 11th, 11:47 GMT

FixingOur teams have been working diligently to resolve any delays associated with Go Cardless payments. While temporary fixes were put in place, they did not fully resolve the delays. As our Engineers performed a deep dive into the issues, a root cause was identified, and they’ve been working to put in a permanent fix. Our apologies for the inconvenience as we work through to a full resolution. Thank you for your patience and understanding.