Tsohost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket or call our support team on 0207 855 2055.

Ongoing Incidents

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Reports for phishing emails about domain renewals

Updated May 20th, 09:42 BST

FixingWe have received reports about phishing emails and we are working on that. Until the issue is resolved, please do not follow any instructions or open links from these emails or if you have any doubts about whether the message is genuine or not, do not hesitate to contact our support channels. You can find information on how to tell if an email is genuine here : https://www.tsohost.com/blog/how-to-tell-if-an-email-from-tsohost-is-genuine

Scheduled Maintenance

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Planned maintenance of our servers

Scheduled May 31st, 06:00 - 07:00 BST

PlannedAt tsoHost we’re committed to maintaining the safety of our servers, so we carry out regular security updates and patches on them. We do this in batches and every server is updated once every three weeks. For consistency, and to minimise any disruption, our experts carry out this essential work outside of standard UK business hours on a Tuesday morning between the hours of 6am and 7am. The work involves a short and routine reboot.

Maintenance on our status and help pages

Scheduled Jun 1st, 06:30 - 07:00 BST

FixingThe tsoHost status and help websites will be offline on Wednesday, the 1st June from 06.30h. until 07.00h. Thank you for the understanding and please accept our apologies for the caused inconveniences.

Maintenancce on our Linux VPS services

Scheduled Jun 3rd, 22:00 - Jun 5th, 06:00 BST

PlannedWe will be performing scheduled reboots on the first weekend of June - on the 4th and 5th. The reboots will be performed on all of Tsohost managed Linux VPS servers and they will happen outside of work hours between 10:00PM and 06:00AM. Thank you for the understanding and please accept our apologies for the caused inconveniences.

Planned maintenance Gridhost MSSQL

Scheduled Jun 16th, 01:00 - 02:00 BST

PlannedWe wish to inform our customers that we will be performing system updates to the Gridhost MSSQL servers which will take place on the following dates: Thursday 16th June - from 01:00 AM to 2:00 AM During the period of maintenance, will cause the websites hosted using the MSSQL service to be inaccessible for about 20-30 minutes. We will update the status page as soon as we have any updates. Thank you for your understanding and apologies for any inconvenience that may occur meanwhile.

Scheduled Windows VPS Maintenance

Scheduled Jun 17th, 22:00 - Jun 19th, 05:00 BST

PlannedWe wish to inform customers with Windows VPS that we will be performing system updates to the VPS hosts which will take place on the following dates: Friday 17th June - from 10:00 PM to Saturday 18th June 5:00 AM Saturday 18th June - from 10:00 PM to Sunday 19th June 5:00 AM During the period of maintenance, the servers will be offline. We will update the status page as soon as we have any updates. Thank you for your understanding and apologies for any inconvenience that may occur meanwhile.

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Incidents This Month

Jun 2022arrow_forward

May 24th, 2022

No incidents reported for this day.

May 23rd, 2022

No incidents reported for this day.

May 22nd, 2022

No incidents reported for this day.

May 21st, 2022

No incidents reported for this day.

May 20th, 2022
May 19th, 2022

No incidents reported for this day.

May 18th, 2022

No incidents reported for this day.

May 17th, 2022

No incidents reported for this day.

May 16th, 2022

No incidents reported for this day.

May 15th, 2022

No incidents reported for this day.

May 14th, 2022

No incidents reported for this day.

May 13th, 2022
May 12th, 2022
May 11th, 2022
May 10th, 2022
May 09th, 2022
May 08th, 2022

No incidents reported for this day.

May 07th, 2022

No incidents reported for this day.

May 06th, 2022

No incidents reported for this day.

May 05th, 2022
May 04th, 2022
May 03rd, 2022
May 02nd, 2022

No incidents reported for this day.

May 01st, 2022

No incidents reported for this day.