Tsohost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket or call our support team on 0207 855 2055.

Ongoing Incidents

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Card Payments timing out

Updated Sep 10th, 07:19 BST

UpdateDear Customers, We are currently experiencing an issue with payment processing, where transactions time out on the verification page temporarily preventing payments to be completed. Please use alternative payment methods like PayPal or try again in at least two hours. Our Teams are working on resolving this, your patience is highly appreciated!

Issues with the 'S' sites on the shared Cloud platform

Updated Sep 22nd, 14:45 BST

InvestigatingIt would appear that the issue is re-appearing intermittently and we are currently working on stabilizing the platform with a more permanent solution. The affected websites may still load slowly and display internal server error messages in the meantime. Thank you for your patience and understanding.

Cloud forwarding IP is blacklisted by Microsoft

Updated Jun 30th, 07:11 BST

FixingIt would appeared that the forwarder IP of our old cloud hosting is blacklisted by Microsoft. We are currently working towards a delist and will update this page as soon as we have more information. Meanwhile, customers with forwarders to Microsoft based emails, may receive bouncebacks due to the blacklist. Thank you for your patience and for your understanding.

Donhost control panel loading issues

Updated Jul 10th, 07:59 BST

FixingDue to the length of the ongoing issue, we would like to present you with 75% discount off the full price of an annual Resellers Package for a full year with our sister company Heart Internet who specialise in providing support to Resellers and their businesses Please click on the link below and apply this discount code RET75 at the check out. https://www.heartinternet.uk/reseller-hosting We also remain available if you need assistance with changing FTP passwords or exporting the databases. Thank you for your patience and understanding.

Issues with Direct Debit

Updated Mar 11th, 11:47 GMT

FixingOur teams have been working diligently to resolve any delays associated with Go Cardless payments. While temporary fixes were put in place, they did not fully resolve the delays. As our Engineers performed a deep dive into the issues, a root cause was identified, and they’ve been working to put in a permanent fix. Our apologies for the inconvenience as we work through to a full resolution. Thank you for your patience and understanding.

Scheduled Maintenance

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Webfusion Linux and Windows VPS maintenance

Scheduled Sep 30th, 22:00 - 06:00 BST

UpdateWe would like to inform you that we are going to perform network equipment upgrades to some of our Webfusion Linux and Windows VPS. The expected downtime would be between 1-2 hours and will take place on 30 September between 10 pm and 6 am. Thank you for the understanding!

Donhost Shared paltform maintenance

Scheduled Oct 1st, 22:00 - 06:00 BST

UpdateWe would like to inform you that we are going to perform network equipment upgrades to our Donhost Shared platform. The expected downtime would be between 1-2 hours and will take place on 1st October between 10 pm and 6 am. Thank you for the understanding!

Webfusion Linux / Windows VPS and Donhost shared platform maintenance

Scheduled Oct 21st, 22:00 - Oct 22nd, 06:00 BST

UpdateWe would like to inform you that we are going to perform network equipment upgrades to some of our Webfusion Linux, Windows VPS and Donhost shared platform. The expected downtime would be between 1-2 hours and will take place on 21 October between 10 pm and 6 am. Thank you for the understanding!

Webfusion Linux / Windows VPS and Dedicated server Firewalls Maintenance

Scheduled Oct 28th, 22:00 - Oct 29th, 06:00 GMT

UpdateWe would like to inform you that we are going to perform network equipment upgrades to some of our Webfusion Linux and Windows VPS and Dedicated server Firewalls. The expected downtime would be between 1-2 hours and will take place on 28 October between 10 pm and 6 am. Thank you for the understanding!

Donhost Shared paltform maintenance

Scheduled Nov 4th, 22:00 - Nov 5th, 06:00 GMT

UpdateWe would like to inform you that we are going to perform network equipment upgrades to our Donhost Shared platform. The expected downtime would be between 1-2 hours and will take place on 4th November between 10 pm and 6 am. Thank you for the understanding!

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Incidents This Month

Oct 2020arrow_forward

September 26th, 2020

No incidents reported for this day.

September 25th, 2020

No incidents reported for this day.

September 24th, 2020

No incidents reported for this day.

September 23rd, 2020

No incidents reported for this day.

September 22nd, 2020

No incidents reported for this day.

September 21st, 2020
September 20th, 2020
September 19th, 2020
September 18th, 2020
September 17th, 2020
September 16th, 2020

No incidents reported for this day.

September 15th, 2020
September 14th, 2020

No incidents reported for this day.

September 13th, 2020

No incidents reported for this day.

September 12th, 2020

No incidents reported for this day.

September 11th, 2020
September 10th, 2020

No incidents reported for this day.

September 09th, 2020

No incidents reported for this day.

September 08th, 2020
September 07th, 2020
September 06th, 2020

No incidents reported for this day.

September 05th, 2020
September 04th, 2020

No incidents reported for this day.

September 03rd, 2020

No incidents reported for this day.

September 02nd, 2020

No incidents reported for this day.

September 01st, 2020