Tsohost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket or call our support team on 01628 200 161.

Ongoing Incidents

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Mr. Site platform changes

Updated May 2nd, 14:06 BST

FixingWe are upgrading the Mr. Site platform starting on 11am BST on Tuesday, 14th May. As we upgrade the servers, there may be the occasional downtime as we switch IP addresses to the new servers. Service will resume as quickly as possible. After this upgrade, you will not be able to access your site via FTP. Please use the standard Mr. Site interface.

Planned maintenance - Webfusion Windows VPS

Updated May 21st, 14:15 BST

FixingWe are going to perform a planned maintenance regarding Webfusion Windows VPS on Saturday evening, which will start at 10 PM UK time and will finish at 6 AM UK time. There might be a slight downtime during the process.

Blazar.servers.prgn.misp.co.uk IP blacklisted

Updated May 22nd, 09:37 BST

ResolvedThe issue with blazar.servers.prgn.misp.co.uk being blacklisted with Microsoft is now resolved. Please contact support if you still experience issues with sending to Microsoft related services.

Maintainance of Windows 2008R2 servers and older.

Updated May 15th, 10:00 BST

FixingA major Windows server update that would affect Windows 2008R2 and older will take place on our servers, starting with shared ones and followed by VPS and Dedicated Servers. The update is required due to security vulnerabilities that will be patched. No data loss is to be expected. There is a possibility a short period of service outage to be experienced during the process.

Issues with Direct Debit

Updated Mar 11th, 11:47 GMT

FixingOur teams have been working diligently to resolve any delays associated with Go Cardless payments. While temporary fixes were put in place, they did not fully resolve the delays. As our Engineers performed a deep dive into the issues, a root cause was identified, and they’ve been working to put in a permanent fix. Our apologies for the inconvenience as we work through to a full resolution. Thank you for your patience and understanding.

Scheduled Maintenance

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There is no upcoming maintenance.

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Incidents This Month

Jun 2019arrow_forward

May 23rd, 2019

No incidents reported for this day.

May 22nd, 2019

No incidents reported for this day.

May 21st, 2019

No incidents reported for this day.

May 20th, 2019

No incidents reported for this day.

May 19th, 2019

No incidents reported for this day.

May 18th, 2019

No incidents reported for this day.

May 17th, 2019
May 16th, 2019
May 15th, 2019

No incidents reported for this day.

May 14th, 2019
May 13th, 2019

No incidents reported for this day.

May 12th, 2019

No incidents reported for this day.

May 11th, 2019

No incidents reported for this day.

May 10th, 2019

No incidents reported for this day.

May 09th, 2019
May 08th, 2019
May 07th, 2019
May 06th, 2019

No incidents reported for this day.

May 05th, 2019
May 04th, 2019

No incidents reported for this day.

May 03rd, 2019
May 02nd, 2019
May 01st, 2019

No incidents reported for this day.