Status Centre

Updated Jul 24th, 09:41 BST

ResolvedThe issue is now resolved.

Updated Jun 10th, 15:32 BST

UpdateWe are currently in the process of migrating our cPanel accounts to a newer and more reliable cPanel hosting platform. More information about this can be found here: **https://help.tsohost.com/knowledge-base/article/12665** If you are experiencing email issues post this migration, here are some troubleshooting steps you can take: 1. Cannot access the email? You will need to update the password for it as this was changed. Follow the steps in this support article >>>> **[How to change the password for your cPanel email](https://help.tsohost.com/knowledge-base/article/12665#Will%20any%20passwords%20be%20changed)** <<<<< 2. Test the email via Webmail to see if you can log out/in and see if you can receive emails there. Follow the steps from this support article to access Webmail >>>> **[How to access webmail](https://help.tsohost.com/knowledge-base/article/5113)** <<<< 3. If your email client stopped working, follow the instructions in this guide >>>> **[Connect your email with an Email client](https://help.tsohost.com/knowledge-base/article/12665#Article%203)** <<<< If you already tried all of the above and your email still doesn't work, contact us for further assistance.

Scheduled Apr 11th, 10:30 - Dec 31st, 10:30 GMT

PlannedWe are upgrading tsoHost cPanel-based web hosting accounts to our new and improved cPanel Web Hosting Platform. The process is expected to start on Thursday 11th April 2024, but we'll send you a 7-day notice email before we upgrade your hosting package/s. For more information please take a look at our [FAQ page](https://help.tsohost.com/knowledge-base/article/12665?utm_source=tsosfmc&utm_medium=email&utm_campaign=en-gb_x_email_base_tso&utm_content=060324_cpanel-migration-announcement_service_x_1_x_x_m-l-faq1).

Scheduled Feb 6th, 10:30 - Jun 27th, 12:00 BST

PlannedWe’re retiring all legacy Linux and Windows Virtual Private Servers on 27th June 2024. Our team will assist you with a migration to our new [Fully-Managed servers](https://www.tsohost.com/managed-vps). For more information, please check our [FAQ page](https://help.tsohost.com/knowledge-base/article/14173) and contact our support team through your [Client Area](https://my.tsohost.com/submitticket.php) by raising a ticket with the subject ‘VPS retirement’.

Scheduled Mar 19th, 06:00 - 07:00 GMT

PlannedAt tsoHost we’re committed to maintaining the safety of our servers, so we carry out regular security updates and patches on them. We do this in batches and every server is updated once every three weeks. For consistency, and to minimise any disruption, our experts carry out this essential work outside of standard UK business hours on a Tuesday morning between the hours of 6am and 7am. The work involves a short and routine reboot.