Tsohost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket or call our support team on 0207 855 2055.

Ongoing Incidents

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Phone support unavailable

Updated Dec 3rd, 18:43 GMT

UpdateOur live phone support won't be available after 7:00PM this evening. The support service will be back online tomorrow morning. Meanwhile you can contact our other support lines (LiveChat/Ticketsupport). Thank you for the understanding and we apologize for the inconveniences caused!

Webmail issues with Daily customers

Updated Dec 3rd, 11:58 GMT

IdentifiedIf you are unable to login to your email account, please change your mailbox password. This can be done via your Tsohost client area -> services -> my services -> click on the daily service under which the mailbox is hosted -> change password next to the mailbox. Please contact our support, if you still face any issues afterwards.

Issues with AutoSSL on our cPanel platform

Updated Nov 30th, 10:10 GMT

UpdateThe issue is still ongoing, but our team is doing their best to fix it as soon as possible. Your patience would be greatly appreciated.

Planned maintenance of our cPanel servers

Scheduled Sep 21st, 06:00 - Dec 28th, 08:00 GMT

PlannedWe wish to inform you that we will begin to perform regular automated reboots of our cPanel servers starting from the 21st of September. The maintenance window for this will be between 6 AM and 8 AM every Tuesday. Generally, we expect the servers to be rebooted every 3 weeks however occasionally further reboots may be required if an update is particularly urgent. Performing these reboots would ensure that your services are always up-to-date and secure. We expect virtual servers to experience a downtime of around 5 minutes. For dedicated servers, we expect the downtime to be between 10 and 20 minutes. Please reach out to us if you have any concerns or queries. Thank you for your understanding and apologies for any inconvenience caused by this initiative.

Scheduled migration of our servers from Slough DC to Leeds DC

Scheduled Aug 15th, 14:30 - Nov 30th, 22:00 GMT

PlannedWe wish to inform you that we will be moving all of our servers (VPS cPanel-based/Windows-based and DS cPanel-based/Windows-based) to another UK data centre. We aim to start this process in mid-August 2021 and we expect to complete it at the end of November 2021. The process will be as swift as possible, but we expect minimal disruption lasting no longer than 30 minutes during the transfer process for your servers, which will run between 06:00-09:00 AM BST and 07:00 - 10:00 PM BST. More information can be found on the page below: https://help.tsohost.com/knowledge-base/article/12792 Please reach us out on any of our support channels if you have any questions. Thank you for your understanding.

Scheduled Maintenance

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Maintenance of our ticketing system

Scheduled Dec 8th, 00:00 - 01:00 GMT

PlannedWe will be performing a planned maintenance on our ticketing system, between 00:00-01:00 am on the 8th of December. During this maintenance, customers would not be able to submit new tickets or reply in existing ones. Please try to avoid new replies during the maintenance, as we may not receive them and some support queries might be lost in the process. Thank you for your understanding!

Planned maintenance Gridhost MSSQL

Scheduled Dec 15th, 01:00 - Dec 16th, 02:00 GMT

FixingWe wish to inform our customers that we will be performing system updates to the Gridhost MSSQL servers which will take place on the following dates: Wednesday 15th December - from 01:00 AM to 2:00 AM Thursday 16th December - from 01:00 AM to 2:00 AM During the period of maintenance, will cause the websites hosted using the MSSQL service to be inaccessible for about 20-30 minutes. We will update the status page as soon as we have any updates. Thank you for your understanding and apologies for any inconvenience that may occur meanwhile.

Scheduled Windows VPS Maintenance

Scheduled Dec 17th, 22:00 - Dec 18th, 05:00 GMT

FixingWe wish to inform customers with Windows VPS that we will be performing system updates to the VPS hosts which will take place on the following dates: Friday 17th December - from 10:00 PM to Saturday 18th December 5:00 AM Saturday 18th December - from 10:00 PM to Sunday 19th December 5:00 AM During the period of maintenance, the servers will be offline. We will update the status page as soon as we have any updates. Thank you for your understanding and apologies for any inconvenience that may occur meanwhile.

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Incidents This Month

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December 05th, 2021

No incidents reported for this day.

December 04th, 2021

No incidents reported for this day.

December 03rd, 2021

No incidents reported for this day.

December 02nd, 2021
December 01st, 2021

No incidents reported for this day.