Tsohost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket or call our support team on 0207 855 2055.

Ongoing Incidents

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First line support delay

Updated Oct 23rd, 12:57 BST

UpdateWe have noticed an issue causing our Live Chat and Phone support to be unreachable. Our administrators are informed about it and they are currently working on fixing it. Please accept our apologies for the caused inconvenience!

Let's Encrypt issues on the Cloud

Updated Oct 23rd, 14:25 BST

FixingWe have noticed an issue with Let's Encrypt on our Cloud hosting platform. Our administrators are informed about it and they are currently working on fixing it as soon as possible. Please accept our apologies for the caused inconveniences.

Issues with email connectivity on some mailboxes on Cloud

Updated Oct 15th, 17:21 BST

FixingThere appears to be an intermittent high load on one of our email storages. Customers on it would get intermittent "Connection to IMAP server failed" when trying to log in to webmail. Our administrators are monitoring the server now and are working on long term solution for the issue. Once there is more information, we will update this status page. Your patience and understanding are greatly appreciated!

Cloud forwarding IP is blacklisted by Microsoft

Updated Jun 30th, 07:11 BST

FixingIt would appeared that the forwarder IP of our old cloud hosting is blacklisted by Microsoft. We are currently working towards a delist and will update this page as soon as we have more information. Meanwhile, customers with forwarders to Microsoft based emails, may receive bouncebacks due to the blacklist. Thank you for your patience and for your understanding.

Donhost control panel loading issues

Updated Jul 10th, 07:59 BST

FixingDue to the length of the ongoing issue, we would like to present you with 75% discount off the full price of an annual Resellers Package for a full year with our sister company Heart Internet who specialise in providing support to Resellers and their businesses Please click on the link below and apply this discount code RET75 at the check out. https://www.heartinternet.uk/reseller-hosting We also remain available if you need assistance with changing FTP passwords or exporting the databases. Thank you for your patience and understanding.

Issues with Direct Debit

Updated Mar 11th, 11:47 GMT

FixingOur teams have been working diligently to resolve any delays associated with Go Cardless payments. While temporary fixes were put in place, they did not fully resolve the delays. As our Engineers performed a deep dive into the issues, a root cause was identified, and they’ve been working to put in a permanent fix. Our apologies for the inconvenience as we work through to a full resolution. Thank you for your patience and understanding.

Scheduled Maintenance

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Webfusion Linux / Windows VPS and Dedicated server Firewalls Maintenance

Scheduled Oct 28th, 22:00 - Oct 29th, 06:00 GMT

UpdateWe would like to inform you that we are going to perform network equipment upgrades to some of our Webfusion Linux and Windows VPS and Dedicated server Firewalls. The expected downtime would be between 1-2 hours and will take place on 28 October between 10 pm and 6 am. Thank you for the understanding!

Hosting Platforms Network Maintenance

Scheduled Nov 4th, 09:00 - 20:00 GMT

PlannedWe would like to inform you that we are going to perform network equipment upgrades to some of ours Linux/Windows servers and also this might affect Webfusion shared platform and servers as well. The expected downtime would be within 30 minutes and will take place on 04.11.2020 . Thank you for the understanding.

Donhost Shared platform maintenance

Scheduled Nov 4th, 22:00 - Nov 5th, 06:00 GMT

UpdateWe would like to inform you that we are going to perform network equipment upgrades to our Donhost Shared platform. The expected downtime would be between 1-2 hours and will take place on 4th November between 10 pm and 6 am. Thank you for the understanding!

Scheduled maintenance of our virtualization nodes

Scheduled Nov 14th, 02:00 - Nov 15th, 03:00 GMT

PlannedWe will be performing maintenance on four of our virtualization nodes. The maintenance will last from 02:00 am until 03:00 am on the 14th and 15th of November. If your virtual server is hosted on these virtualization nodes, downtime in that period is expected and we greatly appreciate you understanding.

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Incidents This Month

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October 24th, 2020

No incidents reported for this day.

October 23rd, 2020

No incidents reported for this day.

October 22nd, 2020
October 21st, 2020
October 20th, 2020
October 19th, 2020
October 18th, 2020
October 17th, 2020

No incidents reported for this day.

October 16th, 2020
October 15th, 2020
October 14th, 2020

No incidents reported for this day.

October 13th, 2020

No incidents reported for this day.

October 12th, 2020
October 11th, 2020
October 10th, 2020
October 09th, 2020
October 08th, 2020

No incidents reported for this day.

October 07th, 2020
October 06th, 2020

No incidents reported for this day.

October 05th, 2020

No incidents reported for this day.

October 04th, 2020

No incidents reported for this day.

October 03rd, 2020

No incidents reported for this day.

October 02nd, 2020

No incidents reported for this day.

October 01st, 2020