Tsohost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket or call our support team on 0207 855 2055.

Ongoing Incidents

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Daily webmail issues

Updated Jun 1st, 19:39 BST

FixingThe issue appears to have reoccurred. Our administrators are currently looking into it with high priority. Once there is progress, we will update the status page.

Daily mail service system maintenance

Updated Jun 4th, 07:02 BST

UpdateWe are still working on this. Please excuse us for the inconvenience so far! Currently our customers might not be able to reset their email accounts passwords through my.tsohost.com. Please contact our support so we can assist!

Support Delay/Down

Updated Mar 26th, 20:23 GMT

UpdateOur live lines (chat and phones) are currently live and working. However our ticket support is currently overloaded and there are some delays in our ticket responses. Thank you very much for the understanding and patience!

Intermittent webmail errors on the cloud

Updated Jun 5th, 17:07 BST

MonitoringThe issue seems to appeared again, as we detected high load on one of the cloud's mail storages. The load is now mitigated from our system administrators and we will keep monitoring it.

Planned maintenance on some vmhosts

Updated Jun 3rd, 13:50 BST

FixingWe would like to inform our customers there will be planned maintenance on some of our vmhosts due to firmware updates. It will start at 00:00, Thursday, 10th of June. Please accept our apologies for the caused inconvenience.

MrSite Webmail issue

Updated May 30th, 08:06 BST

FixingWe have noticed an issue with the connection to the MrSite webmail platform. Our administrators are informed about the issue and they are working on fixing it as soon as possible. Please accept our apologies for the caused inconveniences.

Planned maintenance on the Mrsite platform

Updated May 28th, 17:42 BST

PlannedWe will be performing scheduled maintenance on our Mrsite legacy platform . The maintenance will be performed Saturday 13th June 2020 from 11 PM until Sunday 14th June 2020 3 AM We will be doing so with the intent to apply security patches to the platform. The maintenance window is expected to last for four hours during which your websites could be offline, however, we expect the actual disruption to be much less. If you have any questions in the meantime, please feel free to contact our support team and we'll be happy to answer them. We will update the status page as soon as we have any updates. Thank you for your understanding and apologies for any inconvenience that may occur meanwhile.

Planned Windows VPS Maintenance

Updated May 28th, 17:36 BST

PlannedWe wish to inform customers with Windows VPS that we will be performing system updates to the VPS hosts which will take place on the following dates: Friday 19th June 2020 - from 10 PM to Saturday 20th June 2020 6 AM Saturday 20th June 2020 - from 6 AM to Sunday 21st June 2020 6 AM During the period of maintenance the servers will be offline. We will update the status page as soon as we have any updates. Thank you for your understanding and apologies for any inconvenience that may occur meanwhile.

Gridhost MSSQL databases migration

Updated May 28th, 17:06 BST

PlannedWe are upgrading the hardware which hosts customer MSSQL databases on our cloud platform and during the upgrade the MSSQL service may not be accessible which would result in some website errors. Once the upgrade is completed we expected no issues but please feel free to contact support to check if your account is affected. The upgrade will be performed between Friday 12th June from 22:00 to Saturday 13th June 03:00

Cloud forwarding IP blocked by Microsoft

Updated May 28th, 10:15 BST

UpdateWe are currently experiencing an issue where the cloud forwarding IP is blocked by Microsoft. We are working closely with their support in order to resolve the issue as soon as possible. Please excuse us for the caused inconvenience so far!

Daily webmail subfolder issues

Updated May 1st, 10:20 BST

InvestigatingWe have received reports that certain mailboxes on the daily platform have issues with creating subfolders in their webmail area. We're aware of the situation and a fix is currently being looked into. Apologies for the inconvenience caused.

outmx-123 IP Blacklisted by Microsoft

Updated Mar 8th, 09:29 GMT

FixingUnfortunately, our legacy cloud hosting's outgoing mail IP, which is responsible for contact forms and scripts on (outmx-123) is blacklisted by Microsoft. In the meantime, your contact forms may encounter bouncebacks when sending to MS accounts. Our team is working on a delist and we will update you as soon as possible.

Issues with transferring services between accounts

Updated Mar 5th, 09:57 GMT

FixingWe have noticed some issues related to transfers of services between accounts in our system. Our administrators are aware of the issue and they are working on fixing it as soon as possible. Please accept our apologies for the caused inconveniences.

Issues with Direct Debit

Updated Mar 11th, 11:47 GMT

FixingOur teams have been working diligently to resolve any delays associated with Go Cardless payments. While temporary fixes were put in place, they did not fully resolve the delays. As our Engineers performed a deep dive into the issues, a root cause was identified, and they’ve been working to put in a permanent fix. Our apologies for the inconvenience as we work through to a full resolution. Thank you for your patience and understanding.

Backup maintenance on foxley

Scheduled Jun 4th, 23:30 - Jun 5th, 04:00 BST

PlannedWe will be performing some updates on the backup functions overnight on one of our old CPanel servers -> Foxley. This should not have any impact on customers or their backups, but please report any unusual issues after the updates have been completed, in regards to database backup restoration.

Scheduled Maintenance

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There is no upcoming maintenance.

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Incidents This Month

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June 05th, 2020

No incidents reported for this day.

June 04th, 2020

No incidents reported for this day.

June 03rd, 2020

No incidents reported for this day.

June 02nd, 2020
June 01st, 2020

No incidents reported for this day.