tsoHost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket.

Ongoing Incidents

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Scheduled Windows VPS Maintenance

Scheduled Apr 12th, 22:00 - Apr 14th, 05:00 BST

PlannedWe wish to inform customers with Windows VPS that we will be performing system updates to the VPS hosts which will take place on the following dates: Friday 12th April - from 10:00 PM to Saturday 13th April 5:00 AM Saturday 13th April - from 10:00 PM to Sunday 14th April 5:00 AM During the period of maintenance, the servers will be offline. We will update the status page as soon as we have any updates. Thank you for your understanding and apologies for any inconvenience that may occur meanwhile.

We are upgrading cPanel based hosting

Scheduled Apr 11th, 10:30 - Dec 31st, 10:30 GMT

PlannedWe are upgrading tsoHost cPanel-based web hosting accounts to our new and improved cPanel Web Hosting Platform. The process is expected to start on Thursday 11th April 2024, but we'll send you a 7-day notice email before we upgrade your hosting package/s. For more information please take a look at our [FAQ page](https://help.tsohost.com/knowledge-base/article/12665?utm_source=tsosfmc&utm_medium=email&utm_campaign=en-gb_x_email_base_tso&utm_content=060324_cpanel-migration-announcement_service_x_1_x_x_m-l-faq1).

Legacy VPS Retirement

Scheduled Feb 6th, 10:30 - Jun 27th, 12:00 BST

PlannedWe’re retiring all legacy Linux and Windows Virtual Private Servers on 27th June 2024. Our team will assist you with a migration to our new [Fully-Managed servers](https://www.tsohost.com/managed-vps). For more information, please check our [FAQ page](https://help.tsohost.com/knowledge-base/article/14173) and contact our support team through your [Client Area](https://my.tsohost.com/submitticket.php) by raising a ticket with the subject ‘VPS retirement’.

Planned maintenance of our servers

Scheduled Mar 19th, 06:00 - 07:00 GMT

PlannedAt tsoHost we’re committed to maintaining the safety of our servers, so we carry out regular security updates and patches on them. We do this in batches and every server is updated once every three weeks. For consistency, and to minimise any disruption, our experts carry out this essential work outside of standard UK business hours on a Tuesday morning between the hours of 6am and 7am. The work involves a short and routine reboot.

Scheduled Maintenance

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There is no upcoming maintenance.

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Incidents This Month

May 2024arrow_forward

April 20th, 2024

No incidents reported for this day.

April 19th, 2024

No incidents reported for this day.

April 18th, 2024

No incidents reported for this day.

April 17th, 2024

No incidents reported for this day.

April 16th, 2024

No incidents reported for this day.

April 15th, 2024

No incidents reported for this day.

April 14th, 2024

No incidents reported for this day.

April 13th, 2024

No incidents reported for this day.

April 12th, 2024

No incidents reported for this day.

April 11th, 2024
April 10th, 2024
April 09th, 2024

No incidents reported for this day.

April 08th, 2024

No incidents reported for this day.

April 07th, 2024

No incidents reported for this day.

April 06th, 2024

No incidents reported for this day.

April 05th, 2024

No incidents reported for this day.

April 04th, 2024
April 03rd, 2024

No incidents reported for this day.

April 02nd, 2024

No incidents reported for this day.

April 01st, 2024

No incidents reported for this day.