tsoHost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket.

Ongoing Incidents

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Post cPanel Migration Email Troubleshooting

Updated Jun 10th, 15:32 BST

UpdateWe are currently in the process of migrating our cPanel accounts to a newer and more reliable cPanel hosting platform. More information about this can be found here: **https://help.tsohost.com/knowledge-base/article/12665** If you are experiencing email issues post this migration, here are some troubleshooting steps you can take: 1. Cannot access the email? You will need to update the password for it as this was changed. Follow the steps in this support article >>>> **[How to change the password for your cPanel email](https://help.tsohost.com/knowledge-base/article/12665#Will%20any%20passwords%20be%20changed)** <<<<< 2. Test the email via Webmail to see if you can log out/in and see if you can receive emails there. Follow the steps from this support article to access Webmail >>>> **[How to access webmail](https://help.tsohost.com/knowledge-base/article/5113)** <<<< 3. If your email client stopped working, follow the instructions in this guide >>>> **[Connect your email with an Email client](https://help.tsohost.com/knowledge-base/article/12665#Article%203)** <<<< If you already tried all of the above and your email still doesn't work, contact us for further assistance.

We are upgrading cPanel based hosting

Scheduled Apr 11th, 10:30 - Dec 31st, 10:30 GMT

PlannedWe are upgrading tsoHost cPanel-based web hosting accounts to our new and improved cPanel Web Hosting Platform. The process is expected to start on Thursday 11th April 2024, but we'll send you a 7-day notice email before we upgrade your hosting package/s. For more information please take a look at our [FAQ page](https://help.tsohost.com/knowledge-base/article/12665?utm_source=tsosfmc&utm_medium=email&utm_campaign=en-gb_x_email_base_tso&utm_content=060324_cpanel-migration-announcement_service_x_1_x_x_m-l-faq1).

Legacy VPS Retirement

Scheduled Feb 6th, 10:30 - Jun 27th, 12:00 BST

PlannedWe’re retiring all legacy Linux and Windows Virtual Private Servers on 27th June 2024. Our team will assist you with a migration to our new [Fully-Managed servers](https://www.tsohost.com/managed-vps). For more information, please check our [FAQ page](https://help.tsohost.com/knowledge-base/article/14173) and contact our support team through your [Client Area](https://my.tsohost.com/submitticket.php) by raising a ticket with the subject ‘VPS retirement’.

Planned maintenance of our servers

Scheduled Mar 19th, 06:00 - 07:00 GMT

PlannedAt tsoHost we’re committed to maintaining the safety of our servers, so we carry out regular security updates and patches on them. We do this in batches and every server is updated once every three weeks. For consistency, and to minimise any disruption, our experts carry out this essential work outside of standard UK business hours on a Tuesday morning between the hours of 6am and 7am. The work involves a short and routine reboot.

Scheduled Maintenance

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There is no upcoming maintenance.

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Incidents This Month

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July 14th, 2024

No incidents reported for this day.

July 13th, 2024

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July 12th, 2024

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July 11th, 2024

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July 10th, 2024

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July 09th, 2024

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July 08th, 2024

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July 07th, 2024

No incidents reported for this day.

July 06th, 2024

No incidents reported for this day.

July 05th, 2024
July 04th, 2024

No incidents reported for this day.

July 03rd, 2024

No incidents reported for this day.

July 02nd, 2024

No incidents reported for this day.

July 01st, 2024

No incidents reported for this day.