Tsohost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket or call our support team on 01628 200 161.

Ongoing Incidents

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FAO Ex Webfusion Customers - Atlas FTP issues

Updated Apr 20th, 21:17 BST

InvestigatingCurrently we are experiencing issues with the FTP service on the Atlas platform. We have reported this to our System Administrators and we are expecting an update from them as they are currently looking into this. Please excuse us about the inconvenience.

"S" Site Errors on Cloud Hosting

Updated Mar 26th, 22:00 GMT

MonitoringSites should now be showing correctly and we will continue to monitor this for any re-occurrence of the issue. Please accept our sincere apologies for any inconvenience caused.

Issues with Direct Debit

Updated Mar 11th, 11:47 GMT

FixingOur teams have been working diligently to resolve any delays associated with Go Cardless payments. While temporary fixes were put in place, they did not fully resolve the delays. As our Engineers performed a deep dive into the issues, a root cause was identified, and they’ve been working to put in a permanent fix. Our apologies for the inconvenience as we work through to a full resolution. Thank you for your patience and understanding.

Planned Servers Migration - affects only former Compila clients

Scheduled Apr 1st, 00:00 - Apr 5th, 06:00 BST

MonitoringAll compila servers have been migrated successfully and domains are now live from the new servers. As previously mentioned all domains hosted on the new servers will need to have their nameservers changed to 'ns1.tsohost.co.uk' and 'ns2.tsohost.co.uk' or in case you're using 3rd party nameservers you will need to update the DNS records to point to the new servers within 30 days after the migration as the old DNS zones will be removed. This means that by the 5th May all DNS should be updated, otherwise your website, emails and other services relying on the DNS will stop working. Do note that updating the nameservers to the TSO ones before that date would have no impact on website or email operation.

Scheduled Maintenance

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There is no upcoming maintenance.

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Incidents This Month

May 2019arrow_forward

April 24th, 2019

No incidents reported for this day.

April 23rd, 2019

No incidents reported for this day.

April 22nd, 2019

No incidents reported for this day.

April 21st, 2019

No incidents reported for this day.

April 20th, 2019

No incidents reported for this day.

April 19th, 2019

No incidents reported for this day.

April 18th, 2019

No incidents reported for this day.

April 17th, 2019

No incidents reported for this day.

April 16th, 2019

No incidents reported for this day.

April 15th, 2019
April 14th, 2019

No incidents reported for this day.

April 13th, 2019

No incidents reported for this day.

April 12th, 2019

No incidents reported for this day.

April 11th, 2019

No incidents reported for this day.

April 10th, 2019

No incidents reported for this day.

April 09th, 2019
April 08th, 2019
April 07th, 2019

No incidents reported for this day.

April 06th, 2019

No incidents reported for this day.

April 05th, 2019
April 04th, 2019
April 03rd, 2019

No incidents reported for this day.

April 02nd, 2019
April 01st, 2019

No incidents reported for this day.