Tsohost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket or call our support team on 01628 200 161.

Ongoing Incidents

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Issues with Direct Debit

Updated Jan 15th, 11:47 GMT

FixingOur teams have been working diligently to resolve any delays associated with Go Cardless payments. While temporary fixes were put in place, they did not fully resolve the delays. As our Engineers performed a deep dive into the issues, a root cause was identified, and they’ve been working to put in a permanent fix. Our apologies for the inconvenience as we work through to a full resolution. Thank you for your patience and understanding.

Scheduled Maintenance

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Cloud - Atmail webmail retirement

Scheduled Jan 24th, 06:30 - 07:00 GMT

PlannedAs the next step in our cloud improvement strategy we will be removing the Atmail client and focusing our efforts on the Roundcube client instead. On January 24th we will take down the Atmail webmail client and redirect its link to webmail.gridhost.co.uk instead, this will have no impact on any other services related to our cloud hosting. You will still be able to log into your email accounts either via Roundcube as your webmail or by using an email client, the necessary settings are available within the control panel. If you face any difficulties with setting this up, please get in touch with our chat or phone support.

Cloud - Upgrading Windows Servers

Scheduled Jan 31st, 05:00 - 06:00 GMT

PlannedWe will be doing an Operating system upgrade on the servers underlying your websites. This is for security and efficiency purposes. Service impact should be minimal. This update is important for the security and stability of both the platform and the websites hosted on it and is part of our efforts to improve our cloud hosting solution. If you experience any issues after the update, please get in touch with our support teams who will be happy to assist with any queries.

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Incidents This Month

Feb 2019arrow_forward

January 21st, 2019

No incidents reported for this day.

January 20th, 2019

No incidents reported for this day.

January 19th, 2019

No incidents reported for this day.

January 18th, 2019
January 17th, 2019
January 16th, 2019

No incidents reported for this day.

January 15th, 2019
January 14th, 2019

No incidents reported for this day.

January 13th, 2019

No incidents reported for this day.

January 12th, 2019

No incidents reported for this day.

January 11th, 2019

No incidents reported for this day.

January 10th, 2019
January 09th, 2019
January 08th, 2019
January 07th, 2019

No incidents reported for this day.

January 06th, 2019

No incidents reported for this day.

January 05th, 2019

No incidents reported for this day.

January 04th, 2019

No incidents reported for this day.

January 03rd, 2019

No incidents reported for this day.

January 02nd, 2019

No incidents reported for this day.

January 01st, 2019

No incidents reported for this day.