tsoHost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket.

Ongoing Incidents

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Gridhost platform decommission

Updated Sep 13th, 08:39 BST

UpdateOn 10th November 2022, the Gridhost platform will be decommissioned. For more information see: https://help.tsohost.com/knowledge-base/article/13775 Our support teams are available via live chat (Please note: you will need to accept cookies to see and use our live chat service) and tickets to assist with questions on migrations or purchasing a new hosting product. Please pay attention and ensure your email contact details are up to date, (you can make these changes via your Client Area) as we will use this channel to provide more information.

Changes to our customer support service

Updated Jun 22nd, 13:48 BST

UpdateWe have important information to share of changes to our customer support service. From 01.07 Tsohost will no longer offer telephone support. To continue to support our customers in the best possible way, we will be moving our customer support service to Ticket and Live chat. These changes will allow our customer support team to handle customer requests in a more timely and efficient manner.

Scheduled Maintenance

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Planned maintenance of our servers

Scheduled Oct 4th, 06:00 - 07:00 BST

PlannedAt tsoHost we’re committed to maintaining the safety of our servers, so we carry out regular security updates and patches on them. We do this in batches and every server is updated once every three weeks. For consistency, and to minimise any disruption, our experts carry out this essential work outside of standard UK business hours on a Tuesday morning between the hours of 6am and 7am. The work involves a short and routine reboot.

Scheduled Windows VPS Maintenance

Scheduled Oct 14th, 22:00 - Oct 16th, 05:00 BST

FixingWe wish to inform customers with Windows VPS that we will be performing system updates to the VPS hosts which will take place on the following dates: Friday 14th October - from 10:00 PM to Saturday 15th October 5:00 AM Saturday 15th October - from 10:00 PM to Sunday 16th October 5:00 AM During the period of maintenance, the servers will be offline. We will update the status page as soon as we have any updates. Thank you for your understanding and apologies for any inconvenience that may occur meanwhile.

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Incidents This Month

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September 30th, 2022

No incidents reported for this day.

September 29th, 2022

No incidents reported for this day.

September 28th, 2022

No incidents reported for this day.

September 27th, 2022

No incidents reported for this day.

September 26th, 2022

No incidents reported for this day.

September 25th, 2022

No incidents reported for this day.

September 24th, 2022

No incidents reported for this day.

September 23rd, 2022

No incidents reported for this day.

September 22nd, 2022

No incidents reported for this day.

September 21st, 2022

No incidents reported for this day.

September 20th, 2022
September 19th, 2022

No incidents reported for this day.

September 18th, 2022

No incidents reported for this day.

September 17th, 2022
September 16th, 2022
September 15th, 2022

No incidents reported for this day.

September 14th, 2022

No incidents reported for this day.

September 13th, 2022

No incidents reported for this day.

September 12th, 2022
September 11th, 2022

No incidents reported for this day.

September 10th, 2022
September 09th, 2022

No incidents reported for this day.

September 08th, 2022

No incidents reported for this day.

September 07th, 2022

No incidents reported for this day.

September 06th, 2022
September 05th, 2022

No incidents reported for this day.

September 04th, 2022
September 03rd, 2022

No incidents reported for this day.

September 02nd, 2022

No incidents reported for this day.

September 01st, 2022