Status Centre

Updated Mar 27th, 13:30 GMT

UpdateWe're currently experiencing load related issues with our shared cPanel server Dakota. Our team of engineers is investigating and resolving the current issues at hand. If you have any queries, please reach out to our support staff.

Updated Mar 26th, 20:23 GMT

UpdateOur live lines (chat and phones) are currently live and working. However our ticket support is currently overloaded and there are some delays in our ticket responses. Thank you very much for the understanding and patience!

Updated Mar 14th, 16:15 GMT

UpdateThe IP is still listed in Microsoft blacklist, but we are working with them in order to resolve this as soon as possible. Please accept our apologies!

Updated Mar 29th, 07:46 BST

CompleteThe server has been rebooted without any issues. Please accept our apoogies for any disruption this may have caused.

Updated Mar 27th, 05:31 GMT

FixingWe received report that Hubble's IP was blacklisted by ivmSIP and we are working on de-listing it as soon as possible. Please excuse us for the inconvenience caused.

Updated Mar 25th, 13:02 GMT

FixingUnfortunately our shared server curiosity's mailIP ihas been blacklisted with BACKSCATTERER We are working on resolving the blacklist as soon as possible. Please excuse us for the caused inconvenience.

Updated Mar 25th, 08:56 GMT

UpdateWe are investigating an issue where a cloud mail IP (outmx-006.london.gridhost.co.uk) has been blacklisted by Microsoft. We will investigate this further and request a delist. Please excuse us for the inconvenience!

Updated Mar 18th, 10:08 GMT

FixingWe are currently investigating an issue with Cloud websites showing error with databases connection, MySQL databases page on CLoud panel not loading, or not showing the databases. Apologies for the inconvenience caused.

Updated Mar 8th, 09:29 GMT

FixingUnfortunately, our legacy cloud hosting's outgoing mail IP, which is responsible for contact forms and scripts on (outmx-123) is blacklisted by Microsoft. In the meantime, your contact forms may encounter bouncebacks when sending to MS accounts. Our team is working on a delist and we will update you as soon as possible.

Updated Mar 5th, 09:57 GMT

FixingWe have noticed some issues related to transfers of services between accounts in our system. Our administrators are aware of the issue and they are working on fixing it as soon as possible. Please accept our apologies for the caused inconveniences.

Updated Mar 25th, 22:44 GMT

UpdateWe have just received a confirmation from Microsoft's support that a mitigation on the IP's block is implemented and in up to 48 hours the IP should be de-listed.

Updated Oct 25th, 13:41 BST

UpdateUnfortunately we still have no permanent resolution on the blacklisted IP, but be assured that we are working as best we can on delisting the IP. Thank you for your patience and apologies for the caused inconvenience.

Updated Mar 11th, 11:47 GMT

FixingOur teams have been working diligently to resolve any delays associated with Go Cardless payments. While temporary fixes were put in place, they did not fully resolve the delays. As our Engineers performed a deep dive into the issues, a root cause was identified, and they’ve been working to put in a permanent fix. Our apologies for the inconvenience as we work through to a full resolution. Thank you for your patience and understanding.