Tsohost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket or call our support team on 01628 200 161.

Ongoing Incidents

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DNS Cluster change

Updated Dec 5th, 23:03 GMT

UpdateThe necessary changes are now done and the DNS cluster is back online. Please do note that it will take a few hours for the cluster to catch up with the DNS updates that were carried our during that time. New records will start propagating shortly. No need to do anything your end.

Issues with Direct Debit

Updated Jul 20th, 07:46 BST

FixingWe are currently experiencing an issue with direct debit failed payments for some of our clients. We are working on resolving the issue as soon as possible. Please accept our sincerest apologies over the inconvenience caused.

Planned maintenance and updates to the cloud web servers

Scheduled Oct 8th, 05:00 - Nov 30th, 23:45 GMT

UpdateFinished the upgrade on webservers handling sites starting with the letter S. All custom php.ini files have been updated to match the new default while keeping customer settings (backup and default ini files will be in same folder). If you notice any problems please get in touch with our customer support team.

Scheduled Maintenance

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There is no upcoming maintenance.

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Incidents This Month

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December 16th, 2018

No incidents reported for this day.

December 15th, 2018

No incidents reported for this day.

December 14th, 2018

No incidents reported for this day.

December 13th, 2018

No incidents reported for this day.

December 12th, 2018

No incidents reported for this day.

December 11th, 2018

No incidents reported for this day.

December 10th, 2018

No incidents reported for this day.

December 09th, 2018

No incidents reported for this day.

December 08th, 2018

No incidents reported for this day.

December 07th, 2018

No incidents reported for this day.

December 06th, 2018
December 05th, 2018

No incidents reported for this day.

December 04th, 2018

No incidents reported for this day.

December 03rd, 2018

No incidents reported for this day.

December 02nd, 2018

No incidents reported for this day.

December 01st, 2018

No incidents reported for this day.