Tsohost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket or call our support team on 0207 855 2055.

Ongoing Incidents

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Daily webmail issues

Updated May 29th, 10:03 BST

FixingOur team is currently investigating an issue with our legacy daily hosting's webmail service. Customers using it may experience errors after logging in. Please excuse us for any inconvenience caused. We will keep you updated on the status of the issue.

Outmx-028 blacklisted by Microsoft

Updated May 27th, 12:42 BST

FixingPlease accept our sincerest apologies. It appears that some of our Cloud users might receive bounce back messages due to blacklisted IP on outmx-028. We are working on a request to delist the IP. Thank you for your patience and understanding.

Daily mail service system maintenance

Updated May 28th, 09:06 BST

UpdateOur Infrastructure team is still working on the updates, thus some of our clients might get errors when attempt to login to their accounts. Please excuse us for the inconvenience caused. Thank you for your patience and understanding.

Missing Daily mailboxes

Updated May 28th, 09:49 BST

UpdateWe are still working on resolving the issue! Thank you for your patience!

Support Delay/Down

Updated Mar 26th, 20:23 GMT

UpdateOur live lines (chat and phones) are currently live and working. However our ticket support is currently overloaded and there are some delays in our ticket responses. Thank you very much for the understanding and patience!

MrSite Webmail issue

Updated May 30th, 08:06 BST

FixingWe have noticed an issue with the connection to the MrSite webmail platform. Our administrators are informed about the issue and they are working on fixing it as soon as possible. Please accept our apologies for the caused inconveniences.

Intermittent issues with my.tsohost.com

Updated May 29th, 10:17 BST

FixingWe are currently investigating an issue where some clients may encounter an "HTTP 502" error within their client area. We will provide further update as soon as more information is available. Apologies for any inconvenience that may be caused.

Planned maintenance on the Mrsite platform

Updated May 28th, 17:42 BST

PlannedWe will be performing scheduled maintenance on our Mrsite legacy platform . The maintenance will be performed Saturday 13th June 2020 from 11 PM until Sunday 14th June 2020 3 AM We will be doing so with the intent to apply security patches to the platform. The maintenance window is expected to last for four hours during which your websites could be offline, however, we expect the actual disruption to be much less. If you have any questions in the meantime, please feel free to contact our support team and we'll be happy to answer them. We will update the status page as soon as we have any updates. Thank you for your understanding and apologies for any inconvenience that may occur meanwhile.

Planned Windows VPS Maintenance

Updated May 28th, 17:36 BST

PlannedWe wish to inform customers with Windows VPS that we will be performing system updates to the VPS hosts which will take place on the following dates: Friday 19th June 2020 - from 10 PM to Saturday 20th June 2020 6 AM Saturday 20th June 2020 - from 6 AM to Sunday 21st June 2020 6 AM During the period of maintenance the servers will be offline. We will update the status page as soon as we have any updates. Thank you for your understanding and apologies for any inconvenience that may occur meanwhile.

Gridhost MSSQL databases migration

Updated May 28th, 17:06 BST

PlannedWe are upgrading the hardware which hosts customer MSSQL databases on our cloud platform and during the upgrade the MSSQL service may not be accessible which would result in some website errors. Once the upgrade is completed we expected no issues but please feel free to contact support to check if your account is affected. The upgrade will be performed between Friday 12th June from 22:00 to Saturday 13th June 03:00

Cloud forwarding IP blocked by Microsoft

Updated May 28th, 10:15 BST

UpdateWe are currently experiencing an issue where the cloud forwarding IP is blocked by Microsoft. We are working closely with their support in order to resolve the issue as soon as possible. Please excuse us for the caused inconvenience so far!

Daily webmail subfolder issues

Updated May 1st, 10:20 BST

InvestigatingWe have received reports that certain mailboxes on the daily platform have issues with creating subfolders in their webmail area. We're aware of the situation and a fix is currently being looked into. Apologies for the inconvenience caused.

outmx-123 IP Blacklisted by Microsoft

Updated Mar 8th, 09:29 GMT

FixingUnfortunately, our legacy cloud hosting's outgoing mail IP, which is responsible for contact forms and scripts on (outmx-123) is blacklisted by Microsoft. In the meantime, your contact forms may encounter bouncebacks when sending to MS accounts. Our team is working on a delist and we will update you as soon as possible.

Issues with transferring services between accounts

Updated Mar 5th, 09:57 GMT

FixingWe have noticed some issues related to transfers of services between accounts in our system. Our administrators are aware of the issue and they are working on fixing it as soon as possible. Please accept our apologies for the caused inconveniences.

Issues with Direct Debit

Updated Mar 11th, 11:47 GMT

FixingOur teams have been working diligently to resolve any delays associated with Go Cardless payments. While temporary fixes were put in place, they did not fully resolve the delays. As our Engineers performed a deep dive into the issues, a root cause was identified, and they’ve been working to put in a permanent fix. Our apologies for the inconvenience as we work through to a full resolution. Thank you for your patience and understanding.

Scheduled Maintenance

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There is no upcoming maintenance.

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Incidents This Month

Jun 2020arrow_forward

May 31st, 2020

No incidents reported for this day.

May 30th, 2020

No incidents reported for this day.

May 29th, 2020

No incidents reported for this day.

May 28th, 2020

No incidents reported for this day.

May 27th, 2020

No incidents reported for this day.

May 26th, 2020
May 25th, 2020

No incidents reported for this day.

May 24th, 2020

No incidents reported for this day.

May 23rd, 2020
May 22nd, 2020

No incidents reported for this day.

May 21st, 2020
May 20th, 2020

No incidents reported for this day.

May 19th, 2020
May 18th, 2020
May 17th, 2020

No incidents reported for this day.

May 16th, 2020

No incidents reported for this day.

May 15th, 2020
May 14th, 2020
May 13th, 2020

No incidents reported for this day.

May 12th, 2020
May 11th, 2020

No incidents reported for this day.

May 10th, 2020

No incidents reported for this day.

May 09th, 2020

No incidents reported for this day.

May 08th, 2020
May 07th, 2020
May 06th, 2020
May 05th, 2020
May 04th, 2020

No incidents reported for this day.

May 03rd, 2020
May 02nd, 2020

No incidents reported for this day.

May 01st, 2020

No incidents reported for this day.