Tsohost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket or call our support team on 0207 855 2055.

Ongoing Incidents

rss_feed

Get the latest incident updates by subscribing to our RSS or JSON feeds.

Let's Encrypt issues on the Cloud

Updated Nov 30th, 10:21 GMT

MonitoringIt appears that the issue is not fully resolved yet and our system administrators are still working to resolve it. If you experience problems with renewal/new certificates, please accept our apologies for any inconvenience caused.

Issues with Direct Debit

Updated Mar 11th, 11:47 GMT

FixingOur teams have been working diligently to resolve any delays associated with Go Cardless payments. While temporary fixes were put in place, they did not fully resolve the delays. As our Engineers performed a deep dive into the issues, a root cause was identified, and they’ve been working to put in a permanent fix. Our apologies for the inconvenience as we work through to a full resolution. Thank you for your patience and understanding.

Scheduled Maintenance

rss_feed

Get the latest maintenance updates by subscribing to our RSS or JSON feeds.

Scheduled VPS Maintenance : 5th - 7th December

Scheduled Dec 5th, 22:00 - Dec 7th, 23:00 GMT

PlannedWe will be performing a scheduled maintenance on our VPS hosting solutions due to required updates on our firmware . The time that this update will be scheduled is as follows : 5th December - 22.00 - 23.00 hrs 6th December - 22.00 - 23.00 hrs 7th December - 22.00 - 23.00 hrs There may be expected downtime during this maintenance of up to 30 minutes for your VPS solutions. Thank you for the understanding and I apologize for any inconvenience caused.

Scheduled maintenance on on the Webfusion VPS platform

Scheduled Dec 9th, 00:00 - Dec 23rd, 00:00 GMT

PlannedWe will be performing maintenance on the Webfusion VPS platform that will take place from the 9th of December 2020 until the 23rd of December 2020. There is an expected downtime for each VPS during that time of approximately 1 hour. Thank you for your understanding!

Scheduled Windows VPS Maintenance

Scheduled Dec 11th, 22:00 - Dec 13th, 05:00 GMT

PlannedWe wish to inform customers with Windows VPS that we will be performing system updates to the VPS hosts which will take place on the following dates: Friday 11th December - from 10:00 PM to 12th December 2020 5:00 AM Saturday 12th December - from 10:00 PM to 13th December 2020 5:00 AM During the period of maintenance, the servers will be offline. We will update the status page as soon as we have any updates. Thank you for your understanding and apologies for any inconvenience that may occur meanwhile.

Scheduled maintenance on on the Daily Internet Platform

Scheduled Dec 19th, 01:00 - 01:00 GMT

PlannedWe will be performing maintenance on the Daily hosting platform from 01.00AM - 02.00AM on four consecutive nights starting 19th December. This will involve downtime of email and web services as we upgrade system firmware on the servers.

arrow_backNov 2020

Incidents This Month

Jan 2021arrow_forward

December 04th, 2020

No incidents reported for this day.

December 03rd, 2020

No incidents reported for this day.

December 02nd, 2020

No incidents reported for this day.

December 01st, 2020

No incidents reported for this day.