Tsohost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket or call our support team on 0207 855 2055.

Ongoing Incidents

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Reports for phishing emails about unpaid invoices under TSO accounts

Updated Jan 24th, 12:04 GMT

InvestigatingWe are aware of the issue and our security team is working to resolve it. Please do not follow any instructions or open links from these emails or if you have any doubts about whether the message is genuine or not, do not hesitate to contact our support channels. You can find information on how to tell if an email is genuine here: https://www.tsohost.com/blog/how-to-tell-if-an-email-from-tsohost-is-genuine

Maintenance on our cloud hosting platform

Scheduled Jan 19th, 18:00 - Dec 20th, 00:00 GMT

UpdateWe notified our customers regarding an upcoming maintenance window on the Cloud Hosting platform, due to take place in January 2022. Тhe nature of the work required has now changed. We will now perform a 'lift and shift' migration of our client's websites to our fully optimized data centre, in approximately 30 days time. An email notification will be send 7 to 10 days ahead of the migration, confirming a specific date when the migration will take place. We will perform a 'lift and shift' migration of our client's websites. The IP addresses will remain the same and there should not be any changes to your websites DNS, tools or software. We aim to complete the migration overnight, outside of standard working hours, and there will be no need to take any action once the migration is complete. The downtime on the website(s) will be approximately 12 hours. This process should be completed till mid-February, and during the migration process the websites may be unable to be accessed. The email server will remain active during this time, and customers will still be able to send and receive emails. We apologize for any inconvenience this may cause.

Scheduled Maintenance

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There is no upcoming maintenance.

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Incidents This Month

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January 25th, 2022
January 24th, 2022
January 23rd, 2022

No incidents reported for this day.

January 22nd, 2022
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January 20th, 2022

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January 19th, 2022
January 18th, 2022

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January 17th, 2022

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January 16th, 2022

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January 15th, 2022

No incidents reported for this day.

January 14th, 2022
January 13th, 2022

No incidents reported for this day.

January 12th, 2022
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January 09th, 2022

No incidents reported for this day.

January 08th, 2022

No incidents reported for this day.

January 07th, 2022

No incidents reported for this day.

January 06th, 2022

No incidents reported for this day.

January 05th, 2022

No incidents reported for this day.

January 04th, 2022

No incidents reported for this day.

January 03rd, 2022
January 02nd, 2022

No incidents reported for this day.

January 01st, 2022

No incidents reported for this day.