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Ongoing Incidents


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Gridhost platform retired

Updated Dec 12th, 11:29 GMT

CompleteOn 10th November 2022, we confirmed the retirement of the Gridhost platform. Ahead of this retirement, we delivered communications through multiple channels, including the tsoHost status page, Gridhost login page and social media. Unfortunately, since the platform is now retired, customers who have not contacted us to restore or migrate files have now been permanently removed from our servers and are no longer available.

Dedicated Servers retirement

Scheduled Sep 21st, 00:00 - 23:30 BST

PlannedOn 21st September we will retire all legacy Dedicated Servers at tsoHost. Customers with legacy Dedicated Servers should have received multiple email communications (first one on 28th March and last reminder on 14th September). If you haven't taken any action yet, please get in touch with our support team as soon as possible.

Planned maintenance of our servers

Scheduled Oct 3rd, 06:00 - 07:00 BST

PlannedAt tsoHost we’re committed to maintaining the safety of our servers, so we carry out regular security updates and patches on them. We do this in batches and every server is updated once every three weeks. For consistency, and to minimise any disruption, our experts carry out this essential work outside of standard UK business hours on a Tuesday morning between the hours of 6am and 7am. The work involves a short and routine reboot.

Scheduled Maintenance


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Scheduled Windows VPS Maintenance

Scheduled Oct 13th, 22:00 - Oct 15th, 05:00 BST

UpdateWe wish to inform customers with Windows VPS that we will be performing system updates to the VPS hosts which will take place on the following dates: Friday 13th October - from 10:00 PM to Saturday 14th October 5:00 AM Saturday 14th October - from 10:00 PM to Sunday 15th October 5:00 AM During the period of maintenance, the servers will be offline. We will update the status page as soon as we have any updates. Thank you for your understanding and apologies for any inconvenience that may occur meanwhile.

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Incidents This Month

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October 03rd, 2023

No incidents reported for this day.

October 02nd, 2023

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October 01st, 2023

No incidents reported for this day.