Tsohost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket or call our support team on 0207 855 2055.

Ongoing Incidents

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Planned maintenance of our cPanel servers

Scheduled Sep 21st, 06:00 - Dec 28th, 08:00 GMT

PlannedWe wish to inform you that we will begin to perform regular automated reboots of our cPanel servers starting from the 21st of September. The maintenance window for this will be between 6 AM and 8 AM every Tuesday. Generally, we expect the servers to be rebooted every 3 weeks however occasionally further reboots may be required if an update is particularly urgent. Performing these reboots would ensure that your services are always up-to-date and secure. We expect virtual servers to experience a downtime of around 5 minutes. For dedicated servers, we expect the downtime to be between 10 and 20 minutes. Please reach out to us if you have any concerns or queries. Thank you for your understanding and apologies for any inconvenience caused by this initiative.

Scheduled migration of our servers from Slough DC to Leeds DC

Scheduled Aug 15th, 14:30 - Nov 30th, 22:00 GMT

PlannedWe wish to inform you that we will be moving all of our servers (VPS cPanel-based/Windows-based and DS cPanel-based/Windows-based) to another UK data centre. We aim to start this process in mid-August 2021 and we expect to complete it at the end of November 2021. The process will be as swift as possible, but we expect minimal disruption lasting no longer than 30 minutes during the transfer process for your servers, which will run between 06:00-09:00 AM BST and 07:00 - 10:00 PM BST. More information can be found on the page below: https://help.tsohost.com/knowledge-base/article/12792 Please reach us out on any of our support channels if you have any questions. Thank you for your understanding.

Scheduled Maintenance

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Planned Gridhost maintenance

Scheduled Oct 26th, 07:00 - 09:00 BST

PlannedWe are looking to perform some maintenance on the Gridhost control infrastructure Tuesday 26th of October between 7AM & 9AM. This shouldn't affect websites, but will impact control panel related functionality.

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Incidents This Month

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October 22nd, 2021
October 21st, 2021

No incidents reported for this day.

October 20th, 2021
October 19th, 2021

No incidents reported for this day.

October 18th, 2021

No incidents reported for this day.

October 17th, 2021

No incidents reported for this day.

October 16th, 2021
October 15th, 2021

No incidents reported for this day.

October 14th, 2021
October 13th, 2021

No incidents reported for this day.

October 12th, 2021
October 11th, 2021

No incidents reported for this day.

October 10th, 2021

No incidents reported for this day.

October 09th, 2021
October 08th, 2021

No incidents reported for this day.

October 07th, 2021

No incidents reported for this day.

October 06th, 2021

No incidents reported for this day.

October 05th, 2021

No incidents reported for this day.

October 04th, 2021
October 03rd, 2021
October 02nd, 2021
October 01st, 2021

No incidents reported for this day.