Tsohost Status Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket or call our support team on 01628 200 161.

Ongoing Incidents

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Cloud Hosting: Problem affecting the File Manager

Updated Jul 22nd, 15:30 BST

ResolvedWe are happy to report that the earlier problems with the Cloud Hosting Control Panel have now been resolved by our System Administrators. Our sincere apologies for any inconvenience this has caused this afternoon.

Issues with Direct Debit

Updated Jul 20th, 07:46 BST

FixingWe are currently experiencing an issue with direct debit failed payments for some of our clients. We are working on resolving the issue as soon as possible. Please accept our sincerest apologies over the inconvenience caused.

Shared server - Sputnik experiencing high load

Updated Jul 19th, 10:55 BST

UpdateWe are currently experiencing issues with the shared server Sputnik which can cause the websites to load slower than usual. This is being worked on with high priority and we will post an update as soon as possible.

Card Payment Failures

Updated Jun 13th, 10:43 BST

UpdateOur engineers are currently investigating an intermittent issue with card payments and are working on resolving it. Please accept our apologies for any caused inconvenience.

Scheduled Maintenance

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There is no upcoming maintenance.

arrow_backJun 2018

Incidents This Month

Aug 2018arrow_forward

July 22nd, 2018: No incidents reported for this day.
July 21st, 2018: No incidents reported for this day.
July 20th, 2018: No incidents reported for this day.
July 19th, 2018: No incidents reported for this day.
July 18th, 2018: No incidents reported for this day.
July 17th, 2018: No incidents reported for this day.
July 16th, 2018: No incidents reported for this day.
July 15th, 2018: No incidents reported for this day.
July 14th, 2018: No incidents reported for this day.
July 13th, 2018: Issues with thelephone system
Resolved Jul 13th, 17:10 - 18:16 BST
July 12th, 2018: Gridhost mailbox access issues
Resolved Jul 12th, 07:37 - 08:00 BST
July 11th, 2018: Cloud Database Server 10.169.0.164
Resolved Jul 11th, 13:38 - 13:45 BST
Shared server - technical issues affecting Eris
Resolved Jul 11th, 13:01 - 13:30 BST
July 10th, 2018: Support unavailable for the next 20 minutes
Resolved Jul 10th, 12:29 - 12:45 BST
Ex Daily Customers - Mail Delays
Resolved Jul 10th, 09:53 - 12:00 BST
Issues with some virtual machines
Resolved Jul 10th, 05:10 - 05:45 BST
July 09th, 2018: "S" Sites issue on the Cloud Platform
Resolved Jul 9th, 11:25 - 00:45 BST
July 08th, 2018: Daily website issues
Resolved Jul 8th, 12:14 - 13:15 BST
July 07th, 2018: No incidents reported for this day.
July 06th, 2018: No incidents reported for this day.
July 05th, 2018: Shared server - technical issues affecting Ceres
Resolved Jul 5th, 21:46 - 23:00 BST
July 04th, 2018: No incidents reported for this day.
July 03rd, 2018: Cloud Database's 10.169.0.35 .37 and .38 Connection Issues
Resolved Jul 3rd, 01:30 - Jul 4th, 01:00 BST
July 02nd, 2018: Issue with some virtual machines
Resolved Jul 2nd, 19:43 - 23:52 BST
July 01st, 2018: No incidents reported for this day.