Status Centre

Updated Sep 13th, 08:39 BST

UpdateOn 10th November 2022, the Gridhost platform will be decommissioned. For more information see: https://help.tsohost.com/knowledge-base/article/13775 Our support teams are available via live chat (Please note: you will need to accept cookies to see and use our live chat service) and tickets to assist with questions on migrations or purchasing a new hosting product. Please pay attention and ensure your email contact details are up to date, (you can make these changes via your Client Area) as we will use this channel to provide more information.

Updated Jun 22nd, 13:48 BST

UpdateWe have important information to share of changes to our customer support service. From 01.07 Tsohost will no longer offer telephone support. To continue to support our customers in the best possible way, we will be moving our customer support service to Ticket and Live chat. These changes will allow our customer support team to handle customer requests in a more timely and efficient manner.

Scheduled Oct 4th, 06:00 - 07:00 BST

PlannedAt tsoHost we’re committed to maintaining the safety of our servers, so we carry out regular security updates and patches on them. We do this in batches and every server is updated once every three weeks. For consistency, and to minimise any disruption, our experts carry out this essential work outside of standard UK business hours on a Tuesday morning between the hours of 6am and 7am. The work involves a short and routine reboot.

Scheduled Oct 14th, 22:00 - Oct 16th, 05:00 BST

FixingWe wish to inform customers with Windows VPS that we will be performing system updates to the VPS hosts which will take place on the following dates: Friday 14th October - from 10:00 PM to Saturday 15th October 5:00 AM Saturday 15th October - from 10:00 PM to Sunday 16th October 5:00 AM During the period of maintenance, the servers will be offline. We will update the status page as soon as we have any updates. Thank you for your understanding and apologies for any inconvenience that may occur meanwhile.