Status Centre

Updated Feb 15th, 07:47 GMT

MonitoringUnfortunately, we are still experiencing a DDOS attack against our Cloud mail system, resulting in intermittent connection errors for Webmail/Mail clients. Our Infrastructure team have put measures in place to mitigate this as best we can whilst this continues, and we will continue to work on ways to lessen the impact faced by users. Please accept our apologies for the inconvenience caused by this.

Updated Feb 13th, 11:32 GMT

InvestigatingOur Infrastructure team is still working on the issue. We’ve spent the last few days assessing what is causing the problem, and we really appreciate your patience during this time. Although we’ve been working on a resolution, we still haven’t found a permanent fix. Thank you for the understanding on the matter.

Updated Feb 13th, 12:52 GMT

UpdateServer was rebooted and now it is in the process of starting up the user shells that were enabled on it before that. As time passes more and more shells will resume working.

Updated Jan 15th, 11:47 GMT

FixingOur teams have been working diligently to resolve any delays associated with Go Cardless payments. While temporary fixes were put in place, they did not fully resolve the delays. As our Engineers performed a deep dive into the issues, a root cause was identified, and they’ve been working to put in a permanent fix. Our apologies for the inconvenience as we work through to a full resolution. Thank you for your patience and understanding.