Tsohost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket or call our support team on 0207 855 2055.

Ongoing Incidents

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Issues with shared server Dakota

Updated Mar 27th, 13:30 GMT

UpdateWe're currently experiencing load related issues with our shared cPanel server Dakota. Our team of engineers is investigating and resolving the current issues at hand. If you have any queries, please reach out to our support staff.

Support Delay/Down

Updated Mar 26th, 20:23 GMT

UpdateOur live lines (chat and phones) are currently live and working. However our ticket support is currently overloaded and there are some delays in our ticket responses. Thank you very much for the understanding and patience!

outmx-259 Webmail IP blacklisted by Microsoft

Updated Mar 14th, 16:15 GMT

UpdateThe IP is still listed in Microsoft blacklist, but we are working with them in order to resolve this as soon as possible. Please accept our apologies!

Hubble's IP blacklisted by ivmSIP

Updated Mar 27th, 05:31 GMT

FixingWe received report that Hubble's IP was blacklisted by ivmSIP and we are working on de-listing it as soon as possible. Please excuse us for the inconvenience caused.

Outmx-006 blacklisted by Microsoft

Updated Mar 25th, 08:56 GMT

UpdateWe are investigating an issue where a cloud mail IP (outmx-006.london.gridhost.co.uk) has been blacklisted by Microsoft. We will investigate this further and request a delist. Please excuse us for the inconvenience!

Database connection issues with websites on Cloud

Updated Mar 18th, 10:08 GMT

FixingWe are currently investigating an issue with Cloud websites showing error with databases connection, MySQL databases page on CLoud panel not loading, or not showing the databases. Apologies for the inconvenience caused.

outmx-123 IP Blacklisted by Microsoft

Updated Mar 8th, 09:29 GMT

FixingUnfortunately, our legacy cloud hosting's outgoing mail IP, which is responsible for contact forms and scripts on (outmx-123) is blacklisted by Microsoft. In the meantime, your contact forms may encounter bouncebacks when sending to MS accounts. Our team is working on a delist and we will update you as soon as possible.

Issues with transferring services between accounts

Updated Mar 5th, 09:57 GMT

FixingWe have noticed some issues related to transfers of services between accounts in our system. Our administrators are aware of the issue and they are working on fixing it as soon as possible. Please accept our apologies for the caused inconveniences.

outmx-093 blacklisted

Updated Mar 25th, 22:44 GMT

UpdateWe have just received a confirmation from Microsoft's support that a mitigation on the IP's block is implemented and in up to 48 hours the IP should be de-listed.

Cloud forwarding IP blocked by Microsoft

Updated Oct 25th, 13:41 BST

UpdateUnfortunately we still have no permanent resolution on the blacklisted IP, but be assured that we are working as best we can on delisting the IP. Thank you for your patience and apologies for the caused inconvenience.

Issues with Direct Debit

Updated Mar 11th, 11:47 GMT

FixingOur teams have been working diligently to resolve any delays associated with Go Cardless payments. While temporary fixes were put in place, they did not fully resolve the delays. As our Engineers performed a deep dive into the issues, a root cause was identified, and they’ve been working to put in a permanent fix. Our apologies for the inconvenience as we work through to a full resolution. Thank you for your patience and understanding.

Scheduled Maintenance

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There is no upcoming maintenance.

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Incidents This Month

Apr 2020arrow_forward

March 29th, 2020

No incidents reported for this day.

March 28th, 2020

No incidents reported for this day.

March 27th, 2020
March 26th, 2020

No incidents reported for this day.

March 25th, 2020
March 24th, 2020
March 23rd, 2020
March 22nd, 2020

No incidents reported for this day.

March 21st, 2020

No incidents reported for this day.

March 20th, 2020
March 19th, 2020

No incidents reported for this day.

March 18th, 2020
March 17th, 2020

No incidents reported for this day.

March 16th, 2020
March 15th, 2020
March 14th, 2020
March 13th, 2020
March 12th, 2020

No incidents reported for this day.

March 11th, 2020
March 10th, 2020
March 09th, 2020

No incidents reported for this day.

March 08th, 2020
March 07th, 2020

No incidents reported for this day.

March 06th, 2020
March 05th, 2020
March 04th, 2020

No incidents reported for this day.

March 03rd, 2020
March 02nd, 2020
March 01st, 2020

No incidents reported for this day.