Tsohost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket or call our support team on 01628 200 161.

Ongoing Incidents

rss_feed

Get the latest incident updates by subscribing to our RSS or JSON feeds.

Issues with emails - Cloud

Updated Feb 15th, 07:47 GMT

MonitoringUnfortunately, we are still experiencing a DDOS attack against our Cloud mail system, resulting in intermittent connection errors for Webmail/Mail clients. Our Infrastructure team have put measures in place to mitigate this as best we can whilst this continues, and we will continue to work on ways to lessen the impact faced by users. Please accept our apologies for the inconvenience caused by this.

Cloud Hosting: Intermittent Error's on 'A' Sites

Updated Feb 13th, 11:32 GMT

InvestigatingOur Infrastructure team is still working on the issue. We’ve spent the last few days assessing what is causing the problem, and we really appreciate your patience during this time. Although we’ve been working on a resolution, we still haven’t found a permanent fix. Thank you for the understanding on the matter.

Emergency maintenance - Cloud shell server

Updated Feb 13th, 12:52 GMT

UpdateServer was rebooted and now it is in the process of starting up the user shells that were enabled on it before that. As time passes more and more shells will resume working.

Issues with Direct Debit

Updated Jan 15th, 11:47 GMT

FixingOur teams have been working diligently to resolve any delays associated with Go Cardless payments. While temporary fixes were put in place, they did not fully resolve the delays. As our Engineers performed a deep dive into the issues, a root cause was identified, and they’ve been working to put in a permanent fix. Our apologies for the inconvenience as we work through to a full resolution. Thank you for your patience and understanding.

Scheduled Maintenance

rss_feed

Get the latest maintenance updates by subscribing to our RSS or JSON feeds.

There is no upcoming maintenance.

arrow_backJan 2019

Incidents This Month

Mar 2019arrow_forward

February 16th, 2019

No incidents reported for this day.

February 15th, 2019

No incidents reported for this day.

February 14th, 2019

No incidents reported for this day.

February 13th, 2019

No incidents reported for this day.

February 12th, 2019

No incidents reported for this day.

February 11th, 2019

No incidents reported for this day.

February 10th, 2019

No incidents reported for this day.

February 09th, 2019
February 08th, 2019

No incidents reported for this day.

February 07th, 2019

No incidents reported for this day.

February 06th, 2019

No incidents reported for this day.

February 05th, 2019

No incidents reported for this day.

February 04th, 2019
February 03rd, 2019

No incidents reported for this day.

February 02nd, 2019
February 01st, 2019

No incidents reported for this day.