Tsohost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket or call our support team on 0207 855 2055.

Ongoing Incidents

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Cloud webmail IP blacklisted by Microsoft

Updated Jan 24th, 09:24 GMT

FixingOur cloud webmail sending IP 95.142.156.251 is again blacklisted by Microsoft and some other RBLs like Sorbs. We are currently working with high priority to delist the IP, after taking the appropriate measures. Please excuse us for the caused inconvenience and thank you for your patience!

My.tsohost.com not accessible by some customers

Updated Jan 13th, 12:20 GMT

FixingSome of our customers are unable to reach their client areas from my.tsohost.com. If you are experiencing any issues accessing it, please contact our support so this can be further investigated. Each case is different and could have a potential different reason as to why a small number of clients are not able to reach the page. Please excuse us for any inconvenience caused!

Daily Mail IPs blacklisted by Microsoft

Updated Jan 2nd, 14:55 GMT

FixingWe're currently experiencing a blacklist issue with some of our Daily mail IPs. Our team is working with Microsoft in order to resolve this as quickly as possible. Some of the Daily customers could be receiving bounce-back messages related to blacklists when trying to send emails. Please excuse us for the inconvenience!

MrSite PayPal checkout issues

Updated Nov 21st, 11:23 GMT

UpdateWe've identified an ongoing issue, affecting our MrSite legacy sitebuilder packages, specifically their PayPal checkout ability. We're aware of the matter and our development team is working on a fix. Note that Omnibuilder packages are not affected by this.

Issues with file manager on the Cloud platform

Updated Jan 26th, 12:19 GMT

FixingThere is a reported issue with the file manager on our Cloud platform. Please accept our sincerest apologies about the caused inconvenience. Our Cloud engineers are aware and working on resolution. All affected customers can access their content through FTP or SSH as a workaround.

Mail storage 33 errors

Updated Jan 23rd, 11:41 GMT

FixingCurrently we have some customers on this storage(Gridhost) receiving IMAP errors, due to the storage being overloaded. We have initiated a move to some of the accounts to another storage. Please excuse us about the inconvenience.

Various issues with FTP connection.

Updated Jan 13th, 15:46 GMT

PlannedIf you are experiencing any kind of FTP connection issue, in most of the cases it will be related with the software you are using. Before opening support tickets, please make sure that you are using the latest version of your FTP client software. If you have the latest version of your FTP client software, but still experience connection issues, please get in touch with our support center.

Cloud forwarding IP blocked by Microsoft

Updated Oct 25th, 13:41 BST

UpdateUnfortunately we still have no permanent resolution on the blacklisted IP, but be assured that we are working as best we can on delisting the IP. Thank you for your patience and apologies for the caused inconvenience.

Issues with Direct Debit

Updated Mar 11th, 11:47 GMT

FixingOur teams have been working diligently to resolve any delays associated with Go Cardless payments. While temporary fixes were put in place, they did not fully resolve the delays. As our Engineers performed a deep dive into the issues, a root cause was identified, and they’ve been working to put in a permanent fix. Our apologies for the inconvenience as we work through to a full resolution. Thank you for your patience and understanding.

Scheduled Maintenance

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There is no upcoming maintenance.

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Incidents This Month

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January 26th, 2020

No incidents reported for this day.

January 25th, 2020

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January 24th, 2020
January 23rd, 2020

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January 22nd, 2020
January 21st, 2020

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January 20th, 2020
January 19th, 2020

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January 18th, 2020

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January 15th, 2020

No incidents reported for this day.

January 14th, 2020

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January 13th, 2020
January 12th, 2020

No incidents reported for this day.

January 11th, 2020

No incidents reported for this day.

January 10th, 2020
January 09th, 2020
January 08th, 2020
January 07th, 2020
January 06th, 2020

No incidents reported for this day.

January 05th, 2020

No incidents reported for this day.

January 04th, 2020

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January 03rd, 2020

No incidents reported for this day.

January 02nd, 2020

No incidents reported for this day.

January 01st, 2020

No incidents reported for this day.