Tsohost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket or call our support team on 0207 855 2055.

Ongoing Incidents

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Cloud Let's Encrypt issues

Updated Aug 3rd, 09:30 BST

UpdateThe issue with the Let's Encrypt installation on the Cloud platform hasn't been fully resolved yet, our team is working on it and will require some more time. This status page will be updated as soon as we have more information available. Your patience and understanding are greatly appreciated in the meantime!

Support Delay/Down

Updated Jul 23rd, 14:55 BST

UpdateWe just wanted to update our customers, that our response time should be back to normal standards and at this point in time, we are providing support across Tickets, phones and Livechat in a reasonable manner. Thank you for your understanding so far.

Issues with the backup server on Polaris

Updated Aug 6th, 15:13 BST

FixingWe are experiencing an issue with the backup server on polaris. Our engineers are aware of the issue and we are working actively on resolving the matter. Apologies for any inconvenience caused!

Issues with the backup server on Elara

Updated Aug 6th, 12:07 BST

FixingWe are experiencing an issue with the backup server on elara. Our engineers are aware of the issue and we are working actively on resolving the matter. Apologies for any inconvenience caused!

Cloud forwarding IP is blacklisted by Microsoft

Updated Jun 30th, 07:11 BST

FixingIt would appeared that the forwarder IP of our old cloud hosting is blacklisted by Microsoft. We are currently working towards a delist and will update this page as soon as we have more information. Meanwhile, customers with forwarders to Microsoft based emails, may receive bouncebacks due to the blacklist. Thank you for your patience and for your understanding.

Donhost control panel loading issues

Updated Jul 10th, 07:59 BST

FixingDue to the length of the ongoing issue, we would like to present you with 75% discount off the full price of an annual Resellers Package for a full year with our sister company Heart Internet who specialise in providing support to Resellers and their businesses Please click on the link below and apply this discount code RET75 at the check out. https://www.heartinternet.uk/reseller-hosting If you need assistance in moving them please phone the Heart Care team tel: 0330 660 0255 We also remain available if you need assistance with changing FTP passwords or exporting the databases. Thank you for your patience and understanding.

Issues with transferring services between accounts

Updated Mar 5th, 09:57 GMT

FixingWe have noticed some issues related to transfers of services between accounts in our system. Our administrators are aware of the issue and they are working on fixing it as soon as possible. Please accept our apologies for the caused inconveniences.

Issues with Direct Debit

Updated Mar 11th, 11:47 GMT

FixingOur teams have been working diligently to resolve any delays associated with Go Cardless payments. While temporary fixes were put in place, they did not fully resolve the delays. As our Engineers performed a deep dive into the issues, a root cause was identified, and they’ve been working to put in a permanent fix. Our apologies for the inconvenience as we work through to a full resolution. Thank you for your patience and understanding.

Scheduled Maintenance

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Planned maintenance on shared cPanel servers

Scheduled Aug 15th, 02:00 - Aug 17th, 02:00 BST

UpdateWe are going to perform planned maintenance on our shared cpanel servers, that will require downtime of up to 15 minutes. The upgrades would take place on 15th and 16th of August during the night. Please contact our support if you notice anything unusual. Thank you for the understanding!

Planned maintenance on Webfusion Linux VPS hosts

Scheduled Aug 16th, 09:00 - Aug 20th, 06:00 BST

FixingWe will be performing a maintenance on some of our Webfusion Linux VPS hosts. The maintenance will take place on 19.08.2020 from 10PM until 6AM. We will be upgrading some of our network switches which might affect some of the servers. Downtime is expected to be 1 > 2 hours at most however might be significantly less. The VPSs will be unavailable during the process. Thank you for your understanding.

Planned maintenance on Webfusion Windows VPS hosts

Scheduled Aug 23rd, 09:00 - Aug 27th, 06:00 BST

FixingWe will be performing a maintenance on some of our Webfusion Windows VPS hosts. The maintenance will take place on 26.08.2020 from 10PM until 6AM. We will be upgrading some of our network switches which might affect some of the servers. Downtime is expected to be 1 > 2 hours at most however might be significantly less. The VPSs will be unavailable during the process. Thank you for your understanding.

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Incidents This Month

Sep 2020arrow_forward

August 07th, 2020

No incidents reported for this day.

August 06th, 2020

No incidents reported for this day.

August 05th, 2020
August 04th, 2020

No incidents reported for this day.

August 03rd, 2020
August 02nd, 2020
August 01st, 2020

No incidents reported for this day.