tsoHost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket.

Ongoing Incidents

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Gridhost platform retired

Updated Dec 12th, 11:29 GMT

CompleteOn 10th November 2022, we confirmed the retirement of the Gridhost platform. Ahead of this retirement, we delivered communications through multiple channels, including the tsoHost status page, Gridhost login page and social media. Unfortunately, since the platform is now retired, customers who have not contacted us to restore or migrate files have now been permanently removed from our servers and are no longer available.

Dedicated Servers retirement

Scheduled Sep 21st, 00:00 - 23:30 BST

PlannedOn 21st September we will retire all legacy Dedicated Servers at tsoHost. Customers with legacy Dedicated Servers should have received multiple email communications (first one on 28th March and last reminder on 14th September). If you haven't taken any action yet, please get in touch with our support team as soon as possible.

Scheduled Maintenance

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Planned maintenance of our servers

Scheduled Dec 5th, 06:00 - 07:00 GMT

PlannedAt tsoHost we’re committed to maintaining the safety of our servers, so we carry out regular security updates and patches on them. We do this in batches and every server is updated once every three weeks. For consistency, and to minimise any disruption, our experts carry out this essential work outside of standard UK business hours on a Tuesday morning between the hours of 6am and 7am. The work involves a short and routine reboot.

Scheduled Windows VPS Maintenance

Scheduled Dec 15th, 22:00 - Dec 17th, 05:00 GMT

PlannedWe wish to inform customers with Windows VPS that we will be performing system updates to the VPS hosts which will take place on the following dates: Friday 15th December - from 10:00 PM to Saturday 16th December 5:00 AM Saturday 16th December - from 10:00 PM to Sunday 17th December 5:00 AM During the period of maintenance, the servers will be offline. We will update the status page as soon as we have any updates. Thank you for your understanding and apologies for any inconvenience that may occur meanwhile.

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Incidents This Month

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November 30th, 2023

No incidents reported for this day.

November 29th, 2023

No incidents reported for this day.

November 28th, 2023

No incidents reported for this day.

November 27th, 2023

No incidents reported for this day.

November 26th, 2023

No incidents reported for this day.

November 25th, 2023

No incidents reported for this day.

November 24th, 2023

No incidents reported for this day.

November 23rd, 2023

No incidents reported for this day.

November 22nd, 2023

No incidents reported for this day.

November 21st, 2023

No incidents reported for this day.

November 20th, 2023

No incidents reported for this day.

November 19th, 2023

No incidents reported for this day.

November 18th, 2023

No incidents reported for this day.

November 17th, 2023
November 16th, 2023

No incidents reported for this day.

November 15th, 2023

No incidents reported for this day.

November 14th, 2023

No incidents reported for this day.

November 13th, 2023

No incidents reported for this day.

November 12th, 2023

No incidents reported for this day.

November 11th, 2023

No incidents reported for this day.

November 10th, 2023

No incidents reported for this day.

November 09th, 2023

No incidents reported for this day.

November 08th, 2023

No incidents reported for this day.

November 07th, 2023

No incidents reported for this day.

November 06th, 2023

No incidents reported for this day.

November 05th, 2023

No incidents reported for this day.

November 04th, 2023

No incidents reported for this day.

November 03rd, 2023

No incidents reported for this day.

November 02nd, 2023
November 01st, 2023

No incidents reported for this day.