tsoHost Help Centre

Current Service Status

To notify us of an unreported issue, please raise a new support ticket.

Ongoing Incidents


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Gridhost platform retired

Updated Dec 12th, 11:29 GMT

CompleteOn 10th November 2022, we confirmed the retirement of the Gridhost platform. Ahead of this retirement, we delivered communications through multiple channels, including the tsoHost status page, Gridhost login page and social media. Unfortunately, since the platform is now retired, customers who have not contacted us to restore or migrate files have now been permanently removed from our servers and are no longer available.

Scheduled Maintenance


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Planned maintenance of our servers

Scheduled Jun 6th, 06:00 - 07:00 BST

PlannedAt tsoHost we’re committed to maintaining the safety of our servers, so we carry out regular security updates and patches on them. We do this in batches and every server is updated once every three weeks. For consistency, and to minimise any disruption, our experts carry out this essential work outside of standard UK business hours on a Tuesday morning between the hours of 6am and 7am. The work involves a short and routine reboot.

Scheduled Windows VPS Maintenance

Scheduled Jun 16th, 22:00 - Jun 18th, 05:00 BST

UpdateWe wish to inform customers with Windows VPS that we will be performing system updates to the VPS hosts which will take place on the following dates: Friday 16th June - from 10:00 PM to Saturday 17th June 5:00 AM Saturday 17th June - from 10:00 PM to Sunday 18th June 5:00 AM During the period of maintenance, the servers will be offline. We will update the status page as soon as we have any updates. Thank you for your understanding and apologies for any inconvenience that may occur meanwhile.

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Incidents This Month

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June 02nd, 2023

No incidents reported for this day.

June 01st, 2023

No incidents reported for this day.