Status Centre

Updated Apr 20th, 21:17 BST

InvestigatingCurrently we are experiencing issues with the FTP service on the Atlas platform. We have reported this to our System Administrators and we are expecting an update from them as they are currently looking into this. Please excuse us about the inconvenience.

Updated Apr 23rd, 13:59 BST

ResolvedBoth issues previously reported should be resolved now!

Updated Mar 26th, 22:00 GMT

MonitoringSites should now be showing correctly and we will continue to monitor this for any re-occurrence of the issue. Please accept our sincere apologies for any inconvenience caused.

Updated Mar 11th, 11:47 GMT

FixingOur teams have been working diligently to resolve any delays associated with Go Cardless payments. While temporary fixes were put in place, they did not fully resolve the delays. As our Engineers performed a deep dive into the issues, a root cause was identified, and they’ve been working to put in a permanent fix. Our apologies for the inconvenience as we work through to a full resolution. Thank you for your patience and understanding.

Scheduled Apr 1st, 00:00 - Apr 5th, 06:00 BST

MonitoringAll compila servers have been migrated successfully and domains are now live from the new servers. As previously mentioned all domains hosted on the new servers will need to have their nameservers changed to 'ns1.tsohost.co.uk' and 'ns2.tsohost.co.uk' or in case you're using 3rd party nameservers you will need to update the DNS records to point to the new servers within 30 days after the migration as the old DNS zones will be removed. This means that by the 5th May all DNS should be updated, otherwise your website, emails and other services relying on the DNS will stop working. Do note that updating the nameservers to the TSO ones before that date would have no impact on website or email operation.