Status Centre

Updated May 29th, 10:03 BST

FixingOur team is currently investigating an issue with our legacy daily hosting's webmail service. Customers using it may experience errors after logging in. Please excuse us for any inconvenience caused. We will keep you updated on the status of the issue.

Updated May 29th, 07:11 BST

MonitoringThe issue should be resolved. Please contact our support if you are still unable to access your sites.

Updated May 27th, 12:42 BST

FixingPlease accept our sincerest apologies. It appears that some of our Cloud users might receive bounce back messages due to blacklisted IP on outmx-028. We are working on a request to delist the IP. Thank you for your patience and understanding.

Updated May 28th, 09:06 BST

UpdateOur Infrastructure team is still working on the updates, thus some of our clients might get errors when attempt to login to their accounts. Please excuse us for the inconvenience caused. Thank you for your patience and understanding.

Updated May 28th, 09:49 BST

UpdateWe are still working on resolving the issue! Thank you for your patience!

Updated May 14th, 07:52 BST

UpdateWe are still working on delisting the IP. Please excuse us for the inconvenience so far!

Updated Mar 26th, 20:23 GMT

UpdateOur live lines (chat and phones) are currently live and working. However our ticket support is currently overloaded and there are some delays in our ticket responses. Thank you very much for the understanding and patience!

Updated May 30th, 08:06 BST

FixingWe have noticed an issue with the connection to the MrSite webmail platform. Our administrators are informed about the issue and they are working on fixing it as soon as possible. Please accept our apologies for the caused inconveniences.

Updated May 29th, 10:17 BST

FixingWe are currently investigating an issue where some clients may encounter an "HTTP 502" error within their client area. We will provide further update as soon as more information is available. Apologies for any inconvenience that may be caused.

Updated May 28th, 17:42 BST

PlannedWe will be performing scheduled maintenance on our Mrsite legacy platform . The maintenance will be performed Saturday 13th June 2020 from 11 PM until Sunday 14th June 2020 3 AM We will be doing so with the intent to apply security patches to the platform. The maintenance window is expected to last for four hours during which your websites could be offline, however, we expect the actual disruption to be much less. If you have any questions in the meantime, please feel free to contact our support team and we'll be happy to answer them. We will update the status page as soon as we have any updates. Thank you for your understanding and apologies for any inconvenience that may occur meanwhile.

Updated May 28th, 17:36 BST

PlannedWe wish to inform customers with Windows VPS that we will be performing system updates to the VPS hosts which will take place on the following dates: Friday 19th June 2020 - from 10 PM to Saturday 20th June 2020 6 AM Saturday 20th June 2020 - from 6 AM to Sunday 21st June 2020 6 AM During the period of maintenance the servers will be offline. We will update the status page as soon as we have any updates. Thank you for your understanding and apologies for any inconvenience that may occur meanwhile.

Updated May 28th, 17:06 BST

PlannedWe are upgrading the hardware which hosts customer MSSQL databases on our cloud platform and during the upgrade the MSSQL service may not be accessible which would result in some website errors. Once the upgrade is completed we expected no issues but please feel free to contact support to check if your account is affected. The upgrade will be performed between Friday 12th June from 22:00 to Saturday 13th June 03:00

Updated May 28th, 10:15 BST

UpdateWe are currently experiencing an issue where the cloud forwarding IP is blocked by Microsoft. We are working closely with their support in order to resolve the issue as soon as possible. Please excuse us for the caused inconvenience so far!

Updated May 1st, 10:20 BST

InvestigatingWe have received reports that certain mailboxes on the daily platform have issues with creating subfolders in their webmail area. We're aware of the situation and a fix is currently being looked into. Apologies for the inconvenience caused.

Updated Mar 8th, 09:29 GMT

FixingUnfortunately, our legacy cloud hosting's outgoing mail IP, which is responsible for contact forms and scripts on (outmx-123) is blacklisted by Microsoft. In the meantime, your contact forms may encounter bouncebacks when sending to MS accounts. Our team is working on a delist and we will update you as soon as possible.

Updated Mar 5th, 09:57 GMT

FixingWe have noticed some issues related to transfers of services between accounts in our system. Our administrators are aware of the issue and they are working on fixing it as soon as possible. Please accept our apologies for the caused inconveniences.

Updated Mar 11th, 11:47 GMT

FixingOur teams have been working diligently to resolve any delays associated with Go Cardless payments. While temporary fixes were put in place, they did not fully resolve the delays. As our Engineers performed a deep dive into the issues, a root cause was identified, and they’ve been working to put in a permanent fix. Our apologies for the inconvenience as we work through to a full resolution. Thank you for your patience and understanding.