Status Centre

Updated Jan 24th, 12:04 GMT

InvestigatingWe are aware of the issue and our security team is working to resolve it. Please do not follow any instructions or open links from these emails or if you have any doubts about whether the message is genuine or not, do not hesitate to contact our support channels. You can find information on how to tell if an email is genuine here: https://www.tsohost.com/blog/how-to-tell-if-an-email-from-tsohost-is-genuine

Scheduled Jan 19th, 18:00 - Dec 20th, 00:00 GMT

UpdateWe notified our customers regarding an upcoming maintenance window on the Cloud Hosting platform, due to take place in January 2022. Тhe nature of the work required has now changed. We will now perform a 'lift and shift' migration of our client's websites to our fully optimized data centre, in approximately 30 days time. An email notification will be send 7 to 10 days ahead of the migration, confirming a specific date when the migration will take place. We will perform a 'lift and shift' migration of our client's websites. The IP addresses will remain the same and there should not be any changes to your websites DNS, tools or software. We aim to complete the migration overnight, outside of standard working hours, and there will be no need to take any action once the migration is complete. The downtime on the website(s) will be approximately 12 hours. This process should be completed till mid-February, and during the migration process the websites may be unable to be accessed. The email server will remain active during this time, and customers will still be able to send and receive emails. We apologize for any inconvenience this may cause.