Status Centre

Updated Jul 22nd, 11:00 BST

FixingWe are experiencing issue with FTP service on the shared Webfusion servers - connection can not be established and the FTP password can not be changed. It has been reported to our system administrators and they are working on this with high priority. Please accept our apologies for the caused inconvenience!

Updated Jul 22nd, 10:13 BST

FixingWe are currently experiencing an issue where the cloud IP 87.247.242.5 is blacklisted by Microsoft. We are working closely with their support in order to resolve the issue as soon as possible. Please excuse us for the caused inconvenience so far!

Updated Jul 19th, 23:43 BST

PlannedWe are applying updates on some of our shared servers, which will require a reboot. This might cause your services to be temporary unavailable. Thank you for the understanding and patience.

Updated Jul 15th, 11:45 BST

FixingWe have noticed an increased load on the R sites cluster. Our Cloud specialists are currently working on solving the issue. Don't hesitate to contact us through our support channels if you need more information. Please accept our apologies for the caused inconveniences.

Updated Jun 18th, 09:36 BST

UpdateWe are still investigating into this. We have our engineers on the case. So far they have come up with a temporary fix for this. They are still looking into a permanent solution, so occasionally you might still be getting a 503 error. Please excuse us about the inconvenience.

Updated Jun 5th, 08:07 BST

FixingWe are currently experiencing an issue where the cloud forwarding IP 31.170.120.82 is blocked by Microsoft. We are working closely with their support in order to resolve the issue as soon as possible. Please excuse us for the caused inconvenience so far!

Updated Mar 11th, 11:47 GMT

FixingOur teams have been working diligently to resolve any delays associated with Go Cardless payments. While temporary fixes were put in place, they did not fully resolve the delays. As our Engineers performed a deep dive into the issues, a root cause was identified, and they’ve been working to put in a permanent fix. Our apologies for the inconvenience as we work through to a full resolution. Thank you for your patience and understanding.