Updateabout 1 month ago
We are currently in the process of migrating our cPanel accounts to a newer and more reliable cPanel hosting platform. More information about this can be found here: https://help.tsohost.com/knowledge-base/article/12665
If you are experiencing email issues post this migration, here are some troubleshooting steps you can take:
- Cannot access the email? You will need to update the password for it as this was changed. Follow the steps in this support article >>>> How to change the password for your cPanel email <<<<<
- Test the email via Webmail to see if you can log out/in and see if you can receive emails there. Follow the steps from this support article to access Webmail >>>> How to access webmail <<<<
- If your email client stopped working, follow the instructions in this guide >>>> Connect your email with an Email client <<<<
If you already tried all of the above and your email still doesn't work, contact us for further assistance.