tsoHost Help Centre

Affected Services

info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.

Post cPanel Migration Email Troubleshooting

Updated Jun 10th, 15:32 BST


Updateabout 4 days ago

We are currently in the process of migrating our cPanel accounts to a newer and more reliable cPanel hosting platform. More information about this can be found here: https://help.tsohost.com/knowledge-base/article/12665

If you are experiencing email issues post this migration, here are some troubleshooting steps you can take:

  1. Cannot access the email? You will need to update the password for it as this was changed. Follow the steps in this support article >>>> How to change the password for your cPanel email <<<<<
  2. Test the email via Webmail to see if you can log out/in and see if you can receive emails there. Follow the steps from this support article to access Webmail >>>> How to access webmail <<<<
  3. If your email client stopped working, follow the instructions in this guide >>>> Connect your email with an Email client <<<<

    If you already tried all of the above and your email still doesn't work, contact us for further assistance.