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Why has my payment failed?

Updated Oct 31st, 2017 at 11:12 GMT

On the rare occasion that a payment fails, there are generally a couple of reasons which indicate why it has not gone through:

- If you select to pay invoices automatically via card, then it may be that the card we have on file for you is no longer valid. You can check your card details with us via the client area by selecting: Billing > Add/Update a Credit Card

- With card payments, the registered card address needs to match the address we have on file for you.

- There may be an issue with our payment system. If the above have been checked and the details are correct yet the payment is still not processing, please get in touch.