Tsohost Help Centre

Table of Contents

Troubleshooting FileZilla FTP Connections

Updated Apr 29th at 14:16 BST

If you have problems establishing an FTP connection to your hosting account using FileZilla, check out the information below to help you resolve your FTP problem.

Note: Need FTP help from a Guide? Feel free to contact our Support Team so that we can gladly assist and of course advise.

Incorrect Password

If you do not enter the correct password for your hosting account, FileZilla produces the following error:

Command: PASS **

Response: 530 Login authentication failed

Error: Critical Error

Error: Could not connect to server

To correct this issue, reset the password for your Managed WordPress Dashboard by navigating to the right-hand toolbar then go to Tools and finally click on Reset next to SFTP/SSH password.

Incorrect User Name

If you do not enter the correct user name, FileZilla does not produce a unique error. However, if you're not sure of your hosting account's user name, you can find it within your Managed WordPress Dashboard by navigating to the right-hand toolbar then go to Tools and finally click on Copy next to SFTP login.

Incorrect DNS Information

Your domain name must point to your hosting account. This happens by pointing your domain name's DNS A record to your hosting account's IP address. If you don't know precisely what that means, don't worry. You can use this information to check the issue.

To Check Your Domain Name's DNS Information

Find and note the IP address for your Managed WordPress hosting account. Check your domain name's A record, and change it if necessary.

Other DNS Connectivity Issues

There might be other issues affecting your ability to connect to your hosting account using FileZilla that you can solve by using a different value as your Host in FileZilla.

Try entering the following as your Host in FileZilla, instead of your domain name (in each example, replace coolexample.com with your domain name):

The IP address for your Managed WordPress hosting account. ftp.coolexample.com ftp://coolexample.com ftp://your IP address, for example, ftp://1.1.1.1