tsoHost Help Centre

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Shared cPanel Migrations

Updated Apr 16th at 14:11 BST

From April 2024, we will be migrating tsoHost’s cPanel-based web hosting accounts to a newer and more reliable cPanel hosting platform, provided by GoDaddy.

Below, you can find the answers to the most asked questions concerning this migration.

Why is the migration happening?

We’re migrating tsoHost’s cPanel-based hosting accounts to give users access to a newer and more reliable hosting platform.

When will the migration take place?

The migration is scheduled to start in April 2024 and should be completed by the end of September. We will send you reminders seven days and one day before your migration is due to start, informing you of your seven-day migration window. We will also keep you updated on any changes to the schedule.

What notifications will I receive?

You can expect to receive the following emails from us…

  • A general announcement email.
  • A reminder email, seven days before the migration starts.
  • A reminder email, one day before the migration starts.
  • A migration completion email.

What will be migrated?

All websites and emails will be migrated from your current hosting platform.

If you are using an email client, you’ll need to update your settings. You can check the settings from cPanel via the pathway Email accounts > Connect devices > Mail Client Manual Settings.

We recommend using ‘Secure’ settings. If your domain doesn’t have an SSL certificate, please use the server hostnames instead of your domain name for ‘Incoming/Outgoing’ server.

What do I need to do?

We will add the new package to your account and the migration will take place automatically on the date specified in the email. You do not need to perform the migration or request it unless you wish to be moved to a different plan than the one chosen for you.

How will the migration affect my website?

Most websites will be migrated with minimal downtime (up to 30 minutes) on the day of your migration. This may take a little longer for websites with larger files and database sizes.

You will receive a final email from us once the migration is complete.

How will I manage my DNS after the migration?

Domain is registered with us and use our nameservers

If you have one or more domains that are registered with us and also use our nameservers, we will automatically point these towards your new hosting platform. Following the migration, you will still be able to manage your DNS through your tsoHost Client Area.

Domain is registered with us, but doesn’t use our name servers

If your domain is registered with us but does not use our nameservers you will have to make changes to your DNS records changing the A/MX and all other custom records pointing them towards the new IP. We will send you the new IP address, along with a reminder to make the DNS changes, once the migration is complete.

Domain is registered with another provider and not using our nameservers

If your domain is registered with another provider and you are not using our nameservers, you will need to update your domain’s A record (the IP address your website is pointed to) so that it points to the new platform. Please contact the third-party provider that manages your nameservers if you need assistance with this process.

Domain is registered with another provider, but using our nameservers

If your domain is registered with another provider but you are using our nameservers, you will need to change the nameservers to the ones your registrar provides and transfer all your DNS to them, as we will no longer be able to support external domains with the new DNS settings.

You will receive a final email from us once the migration is complete.

Where will I access my cPanel control panel after the migration?

You will still be able to access your cPanel control panel through your tsoHost Client Area following the migration.

Which features will change on the new platform?

PERL: The new platform uses Perl version 5.26.3, version 5.16.3 is not available.

Python: The new platform uses Python 2.6.6 located at /usr/bin/python application, version 2.7.5 is not currently available.

MySQL connections: On the new platform the maximum number of simultaneous connections allowed is 250 and max_user_connections is set to 30.

Analog stats: These metrics are not available on the new platform.

Email account differences: Some features are not supported on the new platform such as mailing lists, BoxTrapper, Horde and direct CalDAV and CardDAV connections for calendars and contacts.

Apps via Softaculous: The new platform provides a smaller list of available applications then the old platform.

Backups: As part of the hosting platform upgrade, we have a new and improved redundancy system in place which is backed up to our infrastructure. Due to this, we have removed the individual backup options previously available.

Softaculous and Installatron differences in backup location and schedule settings.

During migration we can restore 2 from 8 backup locations.

Supported locations:

  • SFTP (password authentication) and Amazon S3 will be restored
  • Unsupported locations
  • SFTP (SSH Key authentication), FTP, FTPS, WebDAV, Dropbox, Google Drive

Unsupported location:

  • Microsoft OneDrive.
  • If customers configured any migration unsupported location, it'll be changed to default location - My web hosting account

Schedule settings

On source platform customer can set any time for creation backup using crontab time standart

minute hour day_of_month month weekday command

All custom backup schedule settings will be changed to daily

Horde

If you have any data stored in the Horde mail app, we will export it to usable formats and store in the user folder - horde_data_export

  • calendars will be exported to .ics
  • contacts will be exported to .vcf (and stored in separate folders depending on the groups used),
  • ToDo (tasks) items will be stored in .csv format.

Later, the exported calendars and contacts can be imported into RoundCube with import button at the top of the interface or any other supported mail app. These formats are widely used and compatible with most current mail apps.

However, as ToDo items (tasks) are stored in a general format and RoundCube does not support ToDos, they cannot be imported. But all task list can be manually transferred to a new reminder app of your choice.

If you prefer to manage and maintain your own backups this can be done by generating your own backups through cPanel and downloading them locally to your computer. Instructions for doing this can be found here.

Will my payments change?

We will migrate your hosting plan onto the closest equivalent plan for our new platform, based on your current plan’s resources. However, your price will change. We will confirm the price of your new package in your seven-day reminder email, and you will see the change reflected in your first invoice after the migration.

To find out more about equivalent packages, see here.

Alternatively, if you don’t wish to be migrated to the new platform, please contact our support team to discuss your options or to cancel your package.

Will any passwords be changed – email accounts, FTP accounts?

Yes, all passwords will need to be updated to ensure they follow the latest safety standards and encryption methods.

You will need to update your email and FTP account passwords.

You will be able to do this from your new cPanel account, which you will be able to access following these steps from your tsoHost Client Area: my.tsohost.com -> Services -> My Services -> Service in question -> Active -> Log in to cPanel.

Once you are logged in to cPanel, you can update your email account password or your FTP account password.

Some default FTP account usernames may change, you can access and update these following the above guidance.

Is it possible to schedule migrations outside business hours, for example overnight or on weekends?

No. Unfortunately, we can’t schedule the migration of accounts at specific times. You will receive a notification email seven days before the migration, informing you of a seven-day migration window and another email immediately after the migration is completed.

Will the data centre change?

Yes, your new data centre will be located in either Amsterdam or Strasbourg. You can find our full privacy policy here.

Can I request the cancelation if I don’t want to be migrated

If you don’t wish to be migrated to the new platform, please contact our support team to discuss your options or to cancel your package.

A cancellation request can be raised from the Client Area. Just select the product in question and next to status click on "Request Cancellation". When selecting this option, you will be asked if you want to raise the cancellation via ticket or chat.

How to check your Inode and/or disc space usage for your cPanel packages

1. Login to your cPanel Account. At the right-hand side , you can see Disk usage, indicating the Disk usage of your account.

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2. Within the search field, type in “Terminal ”

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3. If the terminal is not enabled, please click the button : “I understand and want to proceed.”

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4. After the terminal is enabled, please type in the following command and await the output:
The command *

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Command for both check disk usage and inodes:
echo "Disk Used: " && du -h --max-depth=1 | sort -hr | head -n 4 && echo "-----" && echo "Inodes Used: " && find . -printf '%i\n' | sort -u | wc -l && echo "-----"

Command for Disk usage only:
echo "Disk Used: " && du -h --max-depth=1 | sort -hr | head -n 4

Command for Inodes usage only:
echo "Inodes Used: " && find . -printf '%i\n' | sort -u | wc -l