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arrow_backSep 2019

Incidents October, 2019

Nov 2019arrow_forward

October 31st, 2019
montana.footholds.net IP 87.247.245.144 Blocked by Microsoft

Updated Oct 31st, 21:26 GMT

FixingUnfortunately, our montana.footholds.net shared cPanel server's IP address 87.247.245.144 is currently blacklisted by Microsoft and some of the customers may be receiving bounce-back messages when sending emails to Microsoft's Services. We're working on this with high priority to resolve the issue as soon as possible. Please excuse us for the caused inconvenience due to the blacklist.

Issues on ceres.footholds.net

Updated Oct 31st, 10:18 GMT

FixingWe're currently investigating an issue related to a high load on our ceres.footholds.net shared cPanel server. Some of the customers might be experiencing larger load times and even get error messages. Our team is working on this with high priority. Please excuse us for the inconvenience.

October 30th, 2019
Cloud mail issue

Updated Nov 5th, 07:18 GMT

UpdateWe are working on a permanent fix and unfortunately some customers may still experience issues when accessing their emails. Please again accept our apologies for the inconvenience caused.

October 29th, 2019
October 28th, 2019
October 27th, 2019

No incidents reported for this day.

October 26th, 2019

No incidents reported for this day.

October 25th, 2019

No incidents reported for this day.

October 24th, 2019

No incidents reported for this day.

October 23rd, 2019

No incidents reported for this day.

October 22nd, 2019
Scheduled Reboots on Multiple Servers

Updated Oct 22nd, 11:40 BST

UpdateWe had to increase the maintenance window for the reboots. These reboots will have to be performed between 18:00 and 06:00 (UK local time), however some systems may be updated outside of this window.

October 21st, 2019
October 20th, 2019

No incidents reported for this day.

October 19th, 2019
October 18th, 2019
outmx-123 188.65.116.98 Blacklisted by Microsoft.

Updated Nov 11th, 07:45 GMT

FixingUnfortunately our cloud hosting's mail IP 188.65.116.98, which is responsible for emails sending via contact forms, has been blacklisted by Microsoft and we are working as best we can on a delist as soon as possible. In the meantime, our client may face bouncebacks when emails are send from their contact forms to Microsoft accounts. Please excuse us for the caused inconvenience.

October 17th, 2019
October 16th, 2019
October 15th, 2019

No incidents reported for this day.

October 14th, 2019
October 13th, 2019

No incidents reported for this day.

October 12th, 2019

No incidents reported for this day.

October 11th, 2019

No incidents reported for this day.

October 10th, 2019
October 09th, 2019
October 08th, 2019
Phishing attempts targeting our customers

Updated Oct 8th, 15:08 BST

InvestigatingWe received reports that someone has been actively impersonating TSOhost in phishing attempts targeting our customers. We are reviewing all complaints for validity and will take appropriate action. Please, do not provide any credentials or click on any links which seems suspicious.

October 07th, 2019
October 06th, 2019

No incidents reported for this day.

October 05th, 2019

No incidents reported for this day.

October 04th, 2019
October 03rd, 2019

No incidents reported for this day.

October 02nd, 2019
October 01st, 2019