Tsohost Help Centre

Affected Services

info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.

WebFusion mail issue

Resolved Oct 16th, 12:02 - Oct 25th, 10:30 BST

Timeline

Resolvedabout 1 month ago

The reported incident has been mitigated.

If any errors or issues occur, please contact our support.

Investigatingabout 1 month ago

Unfortunately, the issue has re-occurred and we're currently investigating it.

Resolvedabout 1 month ago

The issue has been resolved. All WebFusion customers should be able to use their mail service properly. Please do not hesitate to contact us if you're still noticing any issues.

Fixingabout 1 month ago

Unfortunately, we're currently experiencing an internal issue with our Webfusion mail service and the Webmail platform at https://webmail.webfusion.co.uk/login/ . Some of the customers might be getting error messages related to incorrect authentication. Our team is working on this with high priority. Please excuse us for the inconvenience.