Tsohost Help Centre

Affected Services

info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.

Webmail issue on some of our shared servers

Resolved Oct 7th, 11:40 - Oct 28th, 06:40 GMT

Timeline

Resolvedabout 1 month ago

The issue should be resolved. We are still monitoring the servers, but if you notice any errors please contact our support.

Updateabout 1 month ago

Owing to most recent migrations of some of our shared servers ending with .servers.prgn.misp.co.uk, we are experiencing complex issues which have impaired the Webmail service. Changing the current nameservers your domains are using to ns1.tsohost.co.uk, ns2.tsohost.co.uk and ns3.tsohost.co.uk will rectify the situation by 26/10/2019. We greatly apologise for the caused inconvenience and would highly appreciate your patience and understanding.

Update2 months ago

We are currently still working on resolving the issue as soon as possible.
We understand that this is causing huge inconvenience for our customers and we are treating it with high priority.

Thank you for your understanding and please accept our apologies for the caused inconveniences.

Fixing2 months ago

We are currently experiencing issues with Webmail on some of our shared cPanel servers. The error message is "Unexpected condition from IMAP server, closed or corrupt connection to IMAP. Possible mailbox corruption." Our system administrators are currently working on fixing it with high priority. Please accept our apologies for the inconvenience this has caused.