Tsohost Help Centre

Affected Services

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Webmail issue on some of our shared servers

Updated Oct 16th, 09:31 BST

Timeline

Updateabout 4 days ago

Owing to most recent migrations of some of our shared servers ending with .servers.prgn.misp.co.uk, we are experiencing complex issues which have impaired the Webmail service. Changing the current nameservers your domains are using to ns1.tsohost.co.uk, ns2.tsohost.co.uk and ns3.tsohost.co.uk will rectify the situation by 26/10/2019. We greatly apologise for the caused inconvenience and would highly appreciate your patience and understanding.

Updateabout 9 days ago

We are currently still working on resolving the issue as soon as possible.
We understand that this is causing huge inconvenience for our customers and we are treating it with high priority.

Thank you for your understanding and please accept our apologies for the caused inconveniences.

Fixingabout 13 days ago

We are currently experiencing issues with Webmail on some of our shared cPanel servers. The error message is "Unexpected condition from IMAP server, closed or corrupt connection to IMAP. Possible mailbox corruption." Our system administrators are currently working on fixing it with high priority. Please accept our apologies for the inconvenience this has caused.