Tsohost Help Centre

Affected Services

info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.

Cloud mail issue

Resolved Oct 30th, 10:25 - Nov 19th, 10:00 GMT

Timeline

Resolved2 months ago

The issue has now been resolved!

Update3 months ago

We are working on a permanent fix and unfortunately some customers may still experience issues when accessing their emails. Please again accept our apologies for the inconvenience caused.

Fixing3 months ago

We're currently experiencing an internal issue with the Cloud mail system. There's high load on some of the mail servers and our team is working to resolve this with high priority. Some of the customers could be experiencing larger load times and even get temporary error messages. Please excuse us for the inconvenience.