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Post cPanel Migration Email Troubleshooting

Updated Jun 10th, 15:32 BST

UpdateWe are currently in the process of migrating our cPanel accounts to a newer and more reliable cPanel hosting platform. More information about this can be found here: **https://help.tsohost.com/knowledge-base/article/12665** If you are experiencing email issues post this migration, here are some troubleshooting steps you can take: 1. Cannot access the email? You will need to update the password for it as this was changed. Follow the steps in this support article >>>> **[How to change the password for your cPanel email](https://help.tsohost.com/knowledge-base/article/12665#Will%20any%20passwords%20be%20changed)** <<<<< 2. Test the email via Webmail to see if you can log out/in and see if you can receive emails there. Follow the steps from this support article to access Webmail >>>> **[How to access webmail](https://help.tsohost.com/knowledge-base/article/5113)** <<<< 3. If your email client stopped working, follow the instructions in this guide >>>> **[Connect your email with an Email client](https://help.tsohost.com/knowledge-base/article/12665#Article%203)** <<<< If you already tried all of the above and your email still doesn't work, contact us for further assistance.