Tsohost Help Centre

Affected Services

info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.

Cloud Webmail Issue

Resolved Sep 10th, 15:02 - Sep 18th, 08:10 BST

Timeline

Resolvedabout 6 days ago

The new upgrade has gone through and the system should be much more stable now. Any issues, please let us know.

Updateabout 8 days ago

We are still experiencing intermittent issues with webmail on the Cloud, currently we are working towards an upgraded setup which should significantly boost the environment.

Please excuse us about the inconvenience.

Monitoringabout 14 days ago

The issue that affected certain Cloud Webmail users has been mitigated. Please test and let us know should any similar errors related to the platform reoccur.

Fixingabout 14 days ago

We are currently experiencing issue with the Cloud's Webmail. Customers on this platform may receive errors such as "Connection to IMAP server failed." This has been reported and our System administrators are working towards resolution.

Please excuse us about the caused inconvenience!