Tsohost Help Centre

Affected Services

info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.

Firewall issues affected some Basekit customers

Resolved Aug 1st, 13:30 - Aug 2nd, 15:15 BST

Timeline

Resolved4 months ago

The hardware and software issue with the firewall that has caused issues with Basekit builder services is now resolved.
Thank you for your understanding. Please contact our support channels, if you need assistance.

Fixing4 months ago

We have been notified about an issues related with the Firewall on several servers affecting some Basekit (website builder) services. Our infrastructure team is currently working on resolving the issue in shortest possible terms. Please accept our sincerest apologies, if the issue has caused inconveniences.