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Affected Services

info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.

Intermittent error messages when accessing webmail on our Cloud platform

Resolved Jul 29th, 10:46 - Jul 30th, 08:55 BST

Timeline

Resolvedover 5 years ago

This should be fully resolved, if you notice any issues, let us know.

Fixingover 5 years ago

When trying to connect to Webmail on our Cloud platform, some of the users might see any of the following error messages:
Connections to IMAP server failed.
Server error : Authenticate Plain :

Our Cloud specialists are aware of the issue and they are already working on resolving it as soon as possible.
Please take our apologies for any inconvenience caused!