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Affected Services

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Intermittent error messages when accessing webmail on our Cloud platform

Resolved Jul 21st, 15:14 - Jul 22nd, 10:44 BST

Timeline

Resolvedabout 1 month ago

The issues with webmail should have been resolved now, you should no longer experience any error messages when accessing webmail.
Please do not hesitate to contact us if you have nay questions or need assistance.

Thank you for your understanding!

Resolvedabout 1 month ago

When trying to connect to Webmail on our Cloud platform, users may see the following error messages:
Connections to IMAP server failed.
Server error : Authenticate Plain :
Connection To Storage Server Failed"

Our Cloud specialists are aware of the issue and they are already working on resolving it as soon as possible.
Please take our apologies for any inconvenience caused!