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Affected Services

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Planned reboot of the Shell server on our Cloud platform

Resolved Jul 16th, 15:23 - Jul 17th, 01:00 BST

Timeline

Plannedabout 1 month ago

Tonight at 10:30 PM UK time there is planned reboot of one of our shell servers, in the meantime, some of the users on the Cloud platform might be unable to connect via SSH. You can try to disable and then enable to Shell Acces and this should fix the issue and you should be able to connect via SSH. If you are still experiencing issues or if you have any questions please do not hesitate to contact our support.
Please take our apologies for any inconvenience caused!