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Affected Services

info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.

Issues with Webmail on our Cloud platform

Resolved Jul 10th, 12:24 - Jul 11th, 08:50 BST

Timeline

Resolved2 months ago

The issues should have been resolved now and Webmail should be working properly. Please do not hesitate to contact our support if you are still experiencing any issues. Please take our apologies for the caused inconvenience.

Fixing2 months ago

When trying to connect to Webmail on our Cloud platform, users may see the following error message :
Connections to IMAP server failed.
Server error : Authenticate Plain :

The issue is known and our cloud specialists are working on fixing it as soon as possible.
Feel free to use our support channels if you need more information.