Tsohost Help Centre

Affected Services

info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.

Issue related to our Cloud shell server - shell3.gridhost.co.uk

Resolved May 31st, 20:00 - 00:00 BST

Timeline

Resolved4 months ago

The issue should now be fully resolved. We apologize for any caused inconvenience.

Update5 months ago

The main issue where the Shell server was unresponsive has been fixed and it needed to be performed an emergency reboot. The server is now online but due to the high number of shell accounts present it will take a while for it to restart all of them. We roughly expect this period to take 2-3 days.

All shell users can regain access by disabling/enabling the shell account via the Cloud's control panel. This will get the shell connection to shell3.gridhost.co.uk functional in case a user cannot connect to the shell server.

Update5 months ago

We are currently investigating on a known issue with our shell3.gridhost.co.uk server that is used on the Cloud. The issue has already been reported to our Cloud engineers and it is being worked on a resolution.
We apologize on the caused inconvenience and your understanding is greatly appreciated.