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Affected Services

info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.

Issue with ticket system

Resolved Apr 15th, 22:00 - Apr 16th, 00:00 BST

Timeline

Resolved4 months ago

We've noticed an issue with our ticketing system where some email replies that our customers have sent to us were not received.
Our engineers have identified the root cause of the issue and have implemented a fix which will prevent the issue to occur again.

If you think we've missed your email somehow please contact us so we can make sure your request is processed.