Tsohost Help Centre

Affected Services

Planned maintenance and updates to the cloud web servers

Completed Oct 8th, 05:00 - Jan 14th, 00:00 GMT

Timeline

Complete3 months ago

Monitoring period is over. There have been no new reported incidents regarding the new webservers. In case you run into any issues please contact support.

Update5 months ago

Finished the upgrade on webservers handling sites starting with the letter S. All custom php.ini files have been updated to match the new default while keeping customer settings (backup and default ini files will be in same folder). If you notice any problems please get in touch with our customer support team.

Update5 months ago

Planned works starting now. Work being done will cover webservers for sites starting with the letter S. Expected downtime is somewhere between none to a few seconds during this window.

Update5 months ago

Finished the upgrade on webservers handling sites starting with the letter T. All custom php.ini files have been updated to match the new default while keeping customer settings (backup and default ini files will be in same folder). If you notice any problems please get in touch with our customer support team.

Update5 months ago

Planned works starting now. Work being done will cover webservers for sites starting with the letter T. Expected downtime is somewhere between none to a few seconds during this window.

Update5 months ago

Finished the upgrade on webservers handling sites starting with the letter C. All custom php.ini files have been updated to match the new default while keeping customer settings (backup and default ini files will be in same folder). If you notice any problems please get in touch with our customer support team.

Update5 months ago

Planned works starting now. Work being done will cover webservers for sites starting with the letter C. Expected downtime is somewhere between none to a few seconds during this window.

Update5 months ago

Finished the upgrade on webservers handling sites starting with the letter A. All custom php.ini files have been updated to match the new default while keeping customer settings (backup and default ini files will be in same folder). If you notice any problems please get in touch with our customer support team.

Update5 months ago

Planned works starting now. Work being done will cover webservers for sites starting with the letter A. Expected downtime is somewhere between none to a few seconds during this window.

Update5 months ago

Finished the upgrade on webservers handling sites starting with letter P and Q. All custom php.ini have been updated to match the new default while keeping customer settings (backup and default ini files will be in same folder). If you notice any problems please get in touch with our customer support team.

Update5 months ago

Planned works starting now. Work being done will cover webservers for sites starting with letters P and Q. Expected downtime is somewhere between none to a few seconds during this window.

Update5 months ago

Finished the upgrade on webservers handling sites starting with the letter B. All custom php.ini have been updated to match the new default while keeping customer settings (backup and default ini files will be in same folder). If you notice any problems please get in touch with our customer support team.

Update5 months ago

Planned works starting now. Work being done will cover webservers for sites starting with the letter B. Expected downtime is somewhere between none to a few seconds during this window.

Update6 months ago

No updates will be performed today as we're busy preparing the next batch for rollout.

Update6 months ago

Finished the upgrade on webservers handling sites starting with the letter M. All custom php.ini have been updated to match the new default while keeping customer settings (backup and default ini files will be in same folder). If you notice any problems please get in touch with our customer support team.

Update6 months ago

Planned works starting now. Work being done will cover webservers for sites starting with the letter M. Expected downtime is somewhere between none to a few seconds during this window.

Update6 months ago

Finished the upgrade on webservers handling sites starting with the letter D. All custom php.ini have been updated to match the new default while keeping customer settings (backup and default ini files will be in same folder). If you notice any problems please get in touch with our customer support team.

Update6 months ago

Planned works starting now. Work being done will cover webservers for sites starting with the letter D. Expected downtime is somewhere between none to a few seconds during this window.

Update6 months ago

Finished the upgrade on webservers handling sites starting with the letter L. All custom php.ini have been updated to match the new default while keeping customer settings (backup and default ini files will be in same folder). If you notice any problems please get in touch with our customer support team.

Update6 months ago

Planned works starting now. Work being done will cover webservers for sites starting with the letter L. Expected downtime is somewhere between none to a few seconds during this window.

Update6 months ago

No updates will be performed today as we're busy preparing the next batch for rollout.

Update6 months ago

Finished the upgrade on webservers handling sites starting with with 0-9, U, V, X, Y, Z. All custom php.ini have been updated to match the new default while keeping customer settings (backup and default ini files will be in same folder). If you notice any problems please get in touch with our customer support team.

Update6 months ago

Planned works starting now. Work being done will cover webservers for sites starting with 0-9, U, V, X, Y, Z. Expected downtime is somewhere between none to a few seconds during this window.

Update6 months ago

Finished the upgrade on webservers handling sites starting with the letter R. All custom php.ini have been updated to match the new default while keeping customer settings (backup and default ini files will be in same folder). If you notice any problems please get in touch with our customer support team.

Update6 months ago

Planned works starting now. Work being done will cover webservers for sites starting with the letter R. Expected downtime is somewhere between none to a few seconds during this window.

Update6 months ago

Finished the upgrade on webservers handling sites starting with letter G and H. All custom php.ini have been updated to match the new default while keeping customer settings (backup and default ini files will be in same folder). If you notice any problems please get in touch with our customer support team.

Update6 months ago

Planned works starting now. Work being done will cover webservers for sites starting with letters G and H. Expected downtime is somewhere between none to a few seconds during this window.

Update6 months ago

Finished the upgrade on webservers handling sites starting with letter E and F. All custom php.ini have been updated to match the new default while keeping customer settings (backup and default ini files will be in same folder). If you notice any problems please get in touch with our customer support team.

Update6 months ago

Planned works starting now. Work being done will cover webservers for sites starting with letters E and F. Expected downtime is somewhere between none to a few seconds during this window.

Update6 months ago

Finished the upgrade on webservers handling sites starting with letter I and N. All custom php.ini have been updated to match the new default while keeping customer settings (backup and default ini files will be in same folder). If you notice any problems please get in touch with our customer support team.

Update6 months ago

Planned works starting now. Work being done will cover webservers for sites starting with letters I and N. Expected downtime is somewhere between none to a few seconds during this window.

Update6 months ago

Finished the upgrade on webservers handling sites starting with letter J. All custom php.ini have been updated to match the new default while keeping customer settings (backup and default ini files will be in same folder). If you notice any problems please get in touch with our customer support team.

Update6 months ago

Extending the window with an extra 60 minutes for J sites. If not completed by 8:00 AM we will rollback the changes and reschedule the upgrade.

Update6 months ago

Planned works starting now. Work being done will cover webservers for sites starting with letter J. As before, expected downtime will be somewhere between none to a few seconds during this window.

Update6 months ago

Finished the upgrade on webservers handling sites starting with letter O. All custom php.ini have been updated to match the new default while keeping customer settings (backup and default ini files will be in same folder). If you notice any problems please get in touch with our customer support team.

Update6 months ago

Planned works starting now. Work being done will cover webservers handling sites starting with letter O. Expected downtime will be somewhere between none to a few seconds during this window.

Update6 months ago

Finished the upgrade on webservers handling K sites. All custom php.ini files have been updated to match the new default while keeping the modifications that were previously there (backup and default ini files will be in same folder). If you notice any problems please get in touch with our customer support team.

Update6 months ago

Planned works starting now. Work being done will cover webservers handling K sites. Actual expected downtime is somewhere between none to a few seconds.

Update7 months ago

We'll be performing some planned maintenance and updates to the cloud web servers. These will be rolled out gradually over the next 2 months to ensure minimal customer impact, the servers will be upgraded on a letter by letter and number to number basis. Our engineers will observe the process closely and take action in the event if any issues.

The update project will start on Monday October 8th and work will be carried regularly overnight between 05:00 and 07:00. We’re carrying out this work to future-proof our webservers, to give them a little performance boost, and to improve defences. The impact to any websites hosted on the cloud should be minimal but if you spot any problems, please get in touch with our customer support as soon as possible.