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Affected Services

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Issues with Direct Debit

Updated Mar 11th, 11:47 GMT

Timeline

Fixing5 months ago

Our teams have been working diligently to resolve any delays associated with Go Cardless payments. While temporary fixes were put in place, they did not fully resolve the delays. As our Engineers performed a deep dive into the issues, a root cause was identified, and they’ve been working to put in a permanent fix.

Our apologies for the inconvenience as we work through to a full resolution.

Thank you for your patience and understanding.

Investigatingabout 1 year ago

We are currently experiencing an issue with direct debit failed payments for some of our clients. We are working on resolving the issue as soon as possible.
Please accept our sincerest apologies over the inconvenience caused.