Tsohost Help Centre

Affected Services

Issue affecting some customers on mail storage 18

Resolved Mar 22nd, 11:44 - Mar 23rd, 15:45 GMT


Completeover 3 years ago

We have been monitoring the server overnight and during the day. There was a spike in load for the morning whilst mailbox caches were being built, however this has now settled down which will result in improved performance for those on mail store 18.

Monitoringover 3 years ago

The migration has been completed. We are now monitoring the platform health. Mailboxes are available again.

Fixingover 3 years ago

We have commenced the server migration. Mailboxes on this mailstore will be unavailable until the works complete.

Fixingover 3 years ago

Our engineers continue to closely monitor performance. Load has stabilised and the majority of user on mailbox storage 18 are able to access their accounts.

To prevent further disruption, the server migration has been scheduled at 11pm tonight, 22/3/18. Mailboxes will be unavailable for ~1 hr while this update takes place.

An updated will be posted once the migration has successfully completed.

Updateover 3 years ago

We are working to resolve an issue affecting some customers on mail storage 18. Some user may have difficulty logging into their account, see 504 error or disconnect errors.

To help rectify this issue as quickly as possible we are migrating affected mailboxes to new storage. No mail will be lost during this migration.