Tsohost Help Centre

Affected Services

info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.

Issues with select mailboxes on two Gridhost mail storages - inbox appears empty

Resolved Mar 21st, 08:19 - 23:45 GMT

Timeline

Resolvedover 3 years ago

Our engineers continue to work to resolve the issue affecting some mailboxes. We kindly ask that any users affected by this issue avoid refreshing their mailbox until a resolution status is posted.

We would like to apologise for any inconvenience caused and reassure you that we continue to work on this as a top priority.

Identifiedover 3 years ago

We are investigating issues with a couple of mail storages on Gridhost. Some mailboxes will appear empty - emails are there, they just cannot be seen. Our specialists are working on it.