Tsohost Help Centre

Affected Services

info_outline This maintenance is not connected to any specific service. Please check opposite for more details and risk to disruption.

Cloud Webmail platform upgrade

Completed Mar 20th, 23:00 - Mar 21st, 01:30 GMT

Timeline

Resolvedover 3 years ago

We have completed the works. As part of the security upgrades we have disabled some old SSL ciphers. Your browser needs to be updated to be able to connect. The list of tested browser versions/OS versions is below:

Android 4.4.2
Android 5.0.0
Android 6.0
Android 7.0
Chrome 49 / XP SP3
Chrome 57 / Win 7
Firefox 31.3.0 ESR / Win
Firefox 47 / Win 7
Firefox 49 / XP SP3
Firefox 53 / Win 7
IE 11 / Win 7
IE 11 / Win 8.1
IE 11 / Win Phone
IE 11 / Win Phone
IE 11 / Win 10
Edge 15 / Win 10
Edge 13 / Win Phone
Safari 6 / iOS 6.0.1
Safari 7 / iOS 7.1
Safari 7 / OS X
Safari 8 / iOS 8.4
Safari 8 / OS X
Safari 9 / iOS 9
Safari 9 / OS X
Safari 10 / iOS 10
Safari 10 / OS X
Apple ATS 9 / iOS

Updateover 3 years ago

We have commenced the work to upgrade Webmail.

Plannedover 3 years ago

Our webmail platform will be upgraded. We expect minor disruption during this time frame but because this process involves DNS updates it is possible that some users are unable to access the webmail interface for a few hours when doing that from different parts of the world (that is because some DNS servers around the world have different cache settings and take longer to update their local cache ).
Please contact support if having any issues accessing your email account via the webmail interface after this interval.