Tsohost Help Centre

Affected Services

info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.

Issues with Acronis backups

Resolved Jun 17th, 13:37 - Jun 20th, 11:00 BST

Timeline

Resolvedabout 5 days ago

We just wanted to confirm, that the issue should be resolved and everything working fine. Please contact our team, if you still notice any unusual behavior.

Fixingabout 7 days ago

There is an issue with the Acronis backup system where the tool shows that there are no available backups. The backups themselves are still being generated, but restores can only be done manually.

The Acronis team is currently looking into it and we will let you know once we have more information on the matter.

If you need assistance with restoring, please get in touch with our support lines and we will assist you accordingly.

Your patience would be greatly appreciated.