Resolvedover 3 years ago
The issue is now resolved!
Please do not hesitate to contact us, should you keep having issues.
Affected Services
info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.
Issues with mail accessibility on the Cloud
Resolved Apr 5th, 08:33 - Apr 6th, 17:00 BST
Timeline
Investigatingover 3 years ago
The issue still persists and we are working with high priority with our administrators to resolve it!
We will update this page again when we have more information.
Investigatingover 3 years ago
Upon further investigation, we can confirm that the webmail interface and connectivity appears to be working as intended since the root cause was fixed yesterday.
However, if you are using an email application and you are still getting authentication errors when trying to connect to the email account or send an email - please try resetting and/or updating your email account's password and try again.
We will continue to monitor this for the time being. If you encounter any issues, please contact our support teams.
Investigatingover 3 years ago
The issue continues to occur intermittently and our Administrators are looking into this further.
We will update this page again when we have more information.
Monitoringover 3 years ago
The root cause has been fixed so the functionality should be restored. There could still be intermittent errors when trying to send messages, and we are still looking into resolving them. We will further update this page when we have more information.
Fixingover 3 years ago
The issue has resurfaced, our specialists are working on resolving it as top priority. In the mean time you may expirience issues with sending/receiving messages via both Webmail or any mail client for mail boxes on the Cloud platform.
Monitoringover 3 years ago
The root cause has been fixed so the functionality should be restored. There could still be intermittent errors when trying to send messages, and we are still looking into resolving them. We will further update this page when we have more information.
Fixingover 3 years ago
There appears to be an issue with the email service on the Cloud platform which affects accessibility and sending/receiving messages via both Webmail or any mail client.
We are working on fixing this with priority and we will update this page when we have more information. Your patience and understanding would be greatly appreciated.