Status Centre

Resolvedover 3 years ago

We are happy to confirm, that we have successfully restored the remaining emails, and now both websites and mailboxes should be restored.

Please double-check your account for any potentially missing data, just in case, and feel free to contact our support, so that we may be of further assistance.

Thank you again for your understanding and patience throughout the restoration process!

Updateover 3 years ago

We are happy to let you know that we've successfully restored all websites from a backup generated on Friday 11th of March. The email service is working as well.
Restoration of historic emails is still in progress.

If you have any issues with your email address, please contact our support teams by raising a ticket.

We will update the status page once all historic emails are restored.

Thank you for your patience and for the understanding.

Updateover 3 years ago

We have been working to restore your server via our backup files. Restoring your websites is taking longer than we expected, but 95% of websites should now be up and running.

If you are still experiencing errors, please take a screenshot of the error and send it to us by raising a ticket through your Client Area (https://my.tsohost.com/submitticket.php) using the subject line ’Ceres.footholds.net'.

Customers are now able to access their email accounts. However, you might not be able to see some historic emails just yet. We are working to restore these historic emails to your accounts now.

We will continue to post updates on this issue on this page.

Once again, we apologise for the inconvenience caused.

Updateover 3 years ago

We have been working to restore your server via our backup files. Restoring your websites is taking longer than we expected, but 90% of websites should now be up and running.

All customers will now be able to access their Control Panels, even if their websites aren’t yet live. However, we recommend that you refrain from making any new updates to your sites until lunchtime on Wednesday 16th March 2022, as incoming backups could overwrite the changes you make.

Customers are also now able to access their emails and will be able to send and receive new emails. We are still working to restore historic emails, but this restoration should take place during the coming days.

Further updates on timings will be posted on this status page. Please continue to check here for the latest news.

If you have further questions about the cPanel server Ceres outage please reach out to our support team through your Client Area (https://my.tsohost.com/submitticket.php) by raising a ticket with the subject ‘cPanel server Ceres outage’.

We understand that your server is important to you, and we apologise for any inconvenience caused.

Updateover 3 years ago

Following an investigation on the shared cPanel server Ceres outage, we can confirm that during routine maintenance a hardware malfunction has occurred that is affecting the server, including your website and emails.

We have temporarily limited your access to the Control Panel in order to restore your server via our backup files. Our last backup of your website and emails was completed on Friday 11th March 2022.

We expect all files on the Ceres server to be restored to the Friday 11th March backup by 11am Tuesday 15th March 2022.

Once your access is restored, please check your website and emails to ensure that everything is up to date as expected.

If you have questions about cPanel server Ceres outage please reach out to our support team through your Client Area (https://my.tsohost.com/submitticket.php) by raising a ticket with the subject ‘cPanel server Ceres outage’.

We understand that your server is important to you, and we apologise for any inconvenience caused.

Updateover 3 years ago

We are currently working on bringing the sites up. Access to cPanel is currently limited until the issue is resolved.

Thank you for the understanding!

Updateover 3 years ago

We are still in the process of restoring the functionality and it will take more time to complete.

Your patience and understanding are greatly appreciated and we will continue to update the status page here.

Updateover 3 years ago

We are still in the process of restoring the functionality but we would still need some time to finish it.

Your patience and understanding are greatly appreciated.

Updateover 3 years ago

We are currently restoring the functionality on the server, however it may take more time than anticipated.

We will keep you updated on any progress we have.

Updateover 3 years ago

We are still actively working on resolving the issue at hand.

We will further update you once we have more information.

Fixingover 3 years ago

There is an ongoing issue on our shared cPanel server Ceres. We are currently investigating the case with priority and will update this page once we have more information.

Your patience would be greatly appreciated.