tsoHost Help Centre

Affected Services

Temporary issues with B sites on the cloud

Resolved Jan 3rd, 14:46 - Jan 14th, 21:00 GMT

Timeline

Resolved6 months ago

We have successfully completed the migration of ‘B’ website data from the failed hard disk to brand new hardware.

Your website should now be working correctly. If you made any changes to your website since Monday 11th January 2022, please check your website to ensure all changes have been saved.

If there are any issues, please contact our support team explaining the issue you’re having.

Fixing6 months ago

We are still seeing issues on our cloud hosting servers affecting websites starting with the letter ‘B’, which require further emergency maintenance. We are working on this as a matter of urgency and will continue to keep you updated with our progress.

We apologise for the inconvenience caused and thank you for your understanding.

Fixing6 months ago

We have completed the emergency maintenance and the servers are up and running. Our engineers are continuing their work to find a long term solution for the temporary timeouts of websites starting with 'B' letter.
Please accept our apologies for the inconvenience caused.

Fixing6 months ago

We need to make urgent maintenance on the 'B' cluster on Gridhost platform. While we are doing the maintenance all websites starting with 'B' letter on the platform will not be reachable.

We will do our best to complete the maintenance as soon as possible.

Update6 months ago

We are still working on fixing the issue and we have made significant progress with doing so.

However, have in mind that there might be some high load spikes which could result in brief downtime. We will update this page as soon as the issue is resolved for good.

Update6 months ago

Our system administrators are still working on resolving the issue with sites, starting with the letter 'B' on our cloud (Gridhost) platform.

Thank you for the understanding and we apologize for the inconveniences caused once again!

Fixing6 months ago

Unfortunately the issue with sites, starting with the letter 'B' on our cloud (Gridhost) platform appeared again. Our system administrators are working on mitigating it.

Thank you for the understanding and we apologize for the inconveniences caused!

Update6 months ago

The issue with the B websites on our legacy cloud hosting platform should be resolved now.

if you continue to experience any issues, please open a Livechat or ticket with our support team.

Fixing6 months ago

Our team is currently investigating the cause for temporary load issues, that affect B websites on our legacy cloud hosting platform. We will update this page as soon as we have more news on the matter, but in the meantime, the affected customers might face issues that would affect the load time on websites starting with the letter B on our the said hosting.
Thank you for your patience and understanding!