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Affected Services

info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.

Issues with a database server on our cPanel platform

Resolved Oct 9th, 14:45 - Oct 11th, 13:43 BST

Timeline

Resolvedabout 11 days ago

The issue should be completely resolved now.

If you still experience any issues regarding similar errors, please contact our support team via our support channels.

Investigatingabout 13 days ago

We are receiving reports of customers getting 'Error while connecting to MySQL: The system failed to connect to the "MySQL" database' when trying to access their websites.

We are aware of the issue and we are working on resolving it with the highest priority.

Your patience and understanding in the meantime are highly appreciated.