Monitoringover 3 years ago
The issue should be resolved now.
If you still experience any issues while replying, please contact us via LiveChat, Phones, or Tickets channels.
Affected Services
info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.
Issues replying to tickets via email
Resolved Jul 26th, 16:30 - Jul 31st, 16:30 BST
Timeline
Updateover 3 years ago
We are still working on fixing the issue with the client area and with the replies to the tickets.
As soon as we have any progress, we will update this page.
Updateover 3 years ago
It appears, that we are experiencing the same issue again and our administrators are working on a permanent fix.
Apologies for the inconvenience.
Resolvedover 3 years ago
The issue should be resolved now.
If you still experience any issues while replying, please contact us via LiveChat, Phones or Tickets channels.
Fixingover 3 years ago
Some clients might experience issues when trying to update an existing ticket by replying trough their e-mail. Our system administrators are investigating and working on a solution.
If you experience this issue, please update your ticket trough your client area following these steps: https://my.tsohost.com/clientarea.php -> Support -> My Tickets.
Thank you for the understanding and cooperation!