Resolvedover 3 years ago
This has been fully resolved now. We'll continue to monitor the matter to ensure no further issues arise.
Affected Services
info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.
Issue with replying to tickets via email
Resolved Jul 8th, 08:17 - Jul 9th, 16:15 BST
Timeline
Fixingover 3 years ago
It appears, that we are experiencing the same issue again and our administrators are working on a permanent fix.
Until a more permanent fix has been applied, please reply to support tickets through the TSOHost client area.
Apologies for the inconvenience.
Monitoringover 3 years ago
A fix has been deployed that allows messages to go through. A permanent resolution for this is in the works and it should be deployed fairly soon.
Investigatingover 3 years ago
We have noticed that replying to support tickets via email addresses does not update them. Our Administrators are aware of the issue and they are investigating it.
In the meantime, please reply to support tickets through the TSOHost client area.
We appreciate your patience and understanding during the investigation.