Resolvedover 4 years ago
This should be resolved now.
If you notice any further issues, please contact our support lines.
Affected Services
info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.
'Connection Is Not Private' on your website - for some APPLE users
Resolved Jun 18th, 13:51 - Jun 23rd, 15:00 BST
Timeline
Fixingover 4 years ago
It's been brought to our attention that some Apple users have been seeing error messages when accessing websites whose SSL certificates were issued between 21st April and 27th April 2021. If Apple users are accessing your website, you will need to reissue (or 'rekey') your certificate to resolve the error message. This process does not require an additional fee. However, you will need to download and reinstall the rekeyed certificate to ensure your server remains secure.
What is happening?
Apple users who have upgraded to the latest version of iOS (14.6) or macOS (11.4) have been seeing a "The Connection Is Not Private" warning when the website with an affected SSL certificate is viewed in a browser. Just to reassure you – there is no security risk to your site, and the connection remains private. The issue is a result of Apple updating their root program requirements.
Please reach out to our support team through your Client Area by raising a ticket with the subject 'SSL Certificate Rekey' and we will gladly assist you and re-issue and install your SSL Certificate for you.