Tsohost Help Centre

Affected Services

info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.

Mail client issues on the cloud hosting

Resolved Apr 13th, 14:34 - 19:00 BST

Timeline

Resolved4 months ago

The issue should be resolved.

Please contact our support if you are still experiencing any issues.

Fixing4 months ago

We are currently investigating an issue affecting some customers on our old cloud hosting platform. The affected customers are facing issues sending emails via mail clients due to invalid credentials error messages.
The webmail interface for that platform should work fine, so please use that as a temporary alternative.
Apologies for the inconvenience and thank you for your understanding.