Affected Services
info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.
Resolved Mar 25th, 20:38 - Mar 30th, 11:30 BST
Timeline
Resolvedover 4 years ago
We have received confirmation that the issue should now be resolved, please note that some mailboxes may take a longer time to load, this is expected and should resolve itself after a while.
We apologize for any caused inconvenience and we thank you for your patience and cooperation!
If any issues persist, please do not hesitate to reach us on our support channels.
Fixingover 4 years ago
We are still working on resolving this and our System administrators are working on a permanent fix for this issue.
Please excuse us for inconvenience caused with that and bear with us!
Investigatingover 4 years ago
Most of the mailboxes on the mail storage are now working correctly, but there are still some that are experiencing the same IMAP connection issues. Our system administrators are still working on resolving the issue.
We appreciate your patience and understanding in the meantime!
Investigatingover 4 years ago
We have discovered an issue with one of our mail storage servers on the gridhost platform, which can cause connection issues via mail client and webmail. Our seniors are currently investigating the matter - normal usage should restore soon.
