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Affected Services

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New reports for phishing emails about failed payments under TSO accounts

Resolved Feb 16th, 15:30 - Feb 19th, 17:30 GMT

Timeline

Resolvedabout 12 days ago

Dear customers,

The issue should be now resolved. Please raise a ticket through our ticketing system if you receive similar emails.

Investigatingabout 15 days ago

Dear customers,

We have received reports about phishing emails regarding failed payments under TSO accounts.

Our security team is looking into the issue with priority.

Please do not follow any instructions or open links from these emails or if you have any doubts about whether the message is genuine or not, do not hesitate to contact our support channels.