Resolvedover 4 years ago
Dear customers,
The issue should be now resolved. Please raise a ticket through our ticketing system if you receive similar emails.
Affected Services
info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.
Resolved Feb 16th, 15:30 - Feb 19th, 17:30 GMT
Timeline
Resolvedover 4 years ago
Dear customers,
The issue should be now resolved. Please raise a ticket through our ticketing system if you receive similar emails.
Investigatingover 4 years ago
Dear customers,
We have received reports about phishing emails regarding failed payments under TSO accounts.
Our security team is looking into the issue with priority.
Please do not follow any instructions or open links from these emails or if you have any doubts about whether the message is genuine or not, do not hesitate to contact our support channels.