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Affected Services

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Issues with email connectivity on some mailboxes on Cloud

Updated Oct 15th, 17:21 BST

Timeline

Fixingabout 9 days ago

There appears to be an intermittent high load on one of our email storages. Customers on it would get intermittent "Connection to IMAP server failed" when trying to log in to webmail.

Our administrators are monitoring the server now and are working on long term solution for the issue. Once there is more information, we will update this status page.

Your patience and understanding are greatly appreciated!