Resolvedover 4 years ago
The original issue has been resolved, but please do not hesitate to contact our support if you face any sort of mail issues on the cloud hosting, so that we may investigate further.
Affected Services
info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.
Temporary mail sending issues with mail clients on the cloud hosting
Resolved Aug 25th, 11:52 - 01:15 BST
Timeline
Monitoringover 4 years ago
The issue should be resolved, but we will be monitoring our platform.
Please let us know if you have any issues
Fixingover 4 years ago
It would appear that the issue is still resurfacing intermittently. We are still checking on a permanent fix and we will update this page once we have more information.
Thank you again for your understanding and patience.
Monitoringover 4 years ago
Our team has implemented a fix that should resolve the authentication issues. We will continue to monitor the matter and we remain available in case assistance is required from our side.
Fixingover 4 years ago
It would seem that the issue has reappeared, but we have identified the main cause of it and we are working towards its resolution. Customers may experience intermittent file/write error messages or invalid login details in both webmail and mail client in the meantime.
We will update you as soon as we have more details!
Monitoringover 4 years ago
The issue should be resolved, but we will be monitoring our platform just in case.
Let us know if you notice anything unusual, so that we can be of further assistance.
Fixingover 4 years ago
Our team are currently investigating a temporary issue, preventing customers on our old cloud hosting, from sending emails via a mail client. Affected mailboxes will received password prompts or invalid logins.
We will update this page as soon as we have more information. Thank you for your patience and understanding.