Resolvedover 4 years ago
The issue has been resolved and now all our support staff members can connect to our systems. We'll monitor things to ensure the issue doesn't resurface.
We thank you for your patience.
Affected Services
info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.
Support delay / down
Resolved Aug 20th, 22:04 - Aug 21st, 03:30 BST
Timeline
Updateover 4 years ago
We have identified an issue that is currently preventing our chat, phone and ticket support staff from accessing our support system.
Our senior engineers are aware of the issue and are currently working on resolving the matter.
For the time being, please use our ticketing system alone, while the issue is being handled. We'll get through them as soon as possible.
We appreciate your patience on the matter.