Tsohost Help Centre

Affected Services

info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.

SSL provisioning issues on the cloud

Resolved Jul 23rd, 12:15 - Jul 29th, 01:15 BST

Timeline

Resolved4 months ago

The issue should now be resolved.

Feel free to contact our support channels if you need assistance with anything.

Fixing4 months ago

The issue with installing certificates has reoccurred. We are currently investigating the cause and once there is an update, we will let you know.

Apologies for the inconvenience caused.

Resolved4 months ago

The issue is now resolved and SSL certificates can now be installed on the old cloud hosting. Please contact our support if we can be of further help.

Update4 months ago

We have identified an issue that prevents the provisioning of SSL certificates on the cloud hosting platform - this includes third party SSL certificates and our own SSL certificates as well.

Our seniors are currently working on a resolution and we will update this status as soon as a fix is deployed.